Superb help, above and beyond, by Jonny the support engineer regarding supplying us with a new handset for our caravan Motor Mover and then again warehouse James was extremely helpful. Thank you you... See more
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See what reviewers are saying
Part of my dashcam had broken so I contacted Streetwize for a replacement part. They literally emailed back immediately and sent the part (with no charge) and it arrived the next day. Amazing cust... See more
Company replied
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... See more
Company replied
Bought this a few months ago for a job on my corsa - when I got round to doing it the main bottle cap came off and the thread was stripped so couldn't be tightened. Messy to say the least. Note that t... See more
Company replied
Company details
Written by the company
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contact info
Marsland House, M33 3AQ, Manchester, United Kingdom
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4.3
Excellent
264 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty plug
Had an item delivered with a faulty plug and had a very quick response via email and a new one sent out straight away.
Very good service compared to other companies I’ve used.
January 9, 2025
Unprompted review
Reply from Streetwize Accessories
Hi Jamie,
Thank you so much for your kind words! We're really glad we could resolve the issue quickly for you. We always aim to provide fast, hassle-free support, and it's great to hear that you had a positive experience with us!
Kind regards,
Charlotte
Had an issue with an accessory on a…
Had an issue with an accessory on a product that I recently bought. I contacted Streetwize who were very helpful in sending me a new accessory quickly, which solved the problem.
November 12, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Gemma,
Thank you for your feedback! We're glad to hear that our team could assist you quickly and resolve the issue with your accessory. If you ever need further assistance, don’t hesitate to reach out!
Kind regards,
Charlotte
A company not very interested in the planet....
Please just be aware that there is no interest in your product after the warranty period is up.
I have a heavy duty battery charger here which no longer works.
"Amanda" showed no interest at all in its repair.
The inference of her emails is that I must throw it away and buy another one which at £400 I have no intention of doing.
regards
David
ps I have allocated two stars as amanda has at least been cooperative in returning emails and also the unit is easy to access.
(the emails I ahve had returned to me are non committal evasive and frankly not very helpful...... outside the warranty period. )
...................................................................................
6th November
There is no way on this forum to reply to Charlotte's note (6th November) directly but I would suggest to her team that batteries do habitually fail and that is the first thing to replace in any queries regarding jumper starters in general.
Replacing the battery itself (perhaps ironically) is the first place to start and this company has been unable to supply that part.
November 7, 2024
Unprompted review
Reply from Streetwize Accessories
Hi David,
Thank you for reaching out and sharing your feedback with us. I'm sorry to hear about your disappointment with the options available after the warranty period for your charger.
I understand how frustrating it must feel to not have a solution in place for a product. Our warranty policy is in place to ensure that we can confidently assess and address any issues within a specific time frame, as diagnosing causes becomes more complex as products age and factors outside our control, such as usage or environmental conditions, can influence performance.
I regret that we are unable to provide replacement parts for this specific model outside of the warranty period, and I apologize if this was not communicated clearly. We appreciate your candid feedback about the support process, and I’ll ensure this is shared with the team to improve how we handle inquiries like yours in the future.
Thank you again for your understanding, and please let us know if you have any other questions or if there’s any other way we may be of assistance.
Kind regards,
Charlotte
Tracking 3 cars on a car event
I needed to find a way of tracking 3 veteran cars on the London to Brighton Veteran Car Run and purchased 3 Streetwize trackers to do the job.
Streetwize support were incredibly helpful in setting up an 'account' to enable me to track multiple units on one mobile phone. Prompt, efficient replies to my emails and the trackers worked perfectly.
November 3, 2024
Unprompted review
Reply from Streetwize Accessories
Thank you so much for your thoughtful review! We're thrilled to hear that the Streetwize trackers worked perfectly for tracking the veteran cars during the London to Brighton Veteran Car Run. It's great to know that our support team was able to assist you efficiently and that the setup was easy to use. Your feedback means a lot to us, and we're happy we could help make your experience a success. Thank you again for choosing us!
Best regards,
Amy
I have been using this tracker since…
I have been using this tracker since February this year and it’s a brilliant device and excellent value for money. The support team responded to my query promptly ( new phone lost my login information! )
Highly recommend device and company.
November 7, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you for sharing your experience! We’re so glad to hear that the tracker has been a valuable tool for you and that you’ve found it to be excellent value. It’s great to know our support team could quickly help you get back on track after switching phones. We appreciate your recommendation!
Kind regards,
Charlotte
Just like to say a very big thank you…
Just like to say a very big thank you to Silvia, Amanda and team at Streetwise on the professional way in which they dealt with an issue I had with a faulty product. Absolutely second to non with a customer first attitude. Thanks so much guys I will be purchasing from you again without hesitation.
November 1, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Mark,
Thank you so much for your wonderful review! We're thrilled we could assist you with your issue and provide the level of service you deserve. We truly appreciate your kind words and your confidence in us. Our goal is always to put customers first, and it's fantastic to know that we were able to make a positive difference for you!
Many thanks,
Charlotte
Excellent service
Our awning poles were bent in a recent storm. I contacted Streetwize by email on monday night and by Wednesday am the new poles where on their way to us. Fantastic service thank you. Great and efficient
October 23, 2024
Unprompted review
Reply from Streetwize Accessories
Thank you so much for your kind words! We're thrilled to hear that you were happy with our service and that we could help get your new awning poles to you quickly. If you ever need anything else, don't hesitate to reach out. Thanks again for your support!
I bought a water streetwize water…
I bought a water streetwize water feature from Kevin Blake of Camping online .. when it arrived two of the parts were miss. When I contacted him first he said LED light was built in.That is not true the he said don't do parts send it back and I will check it over then refund.... I sent an email to streetwize about this next morning I was emailed by Amanda from streetwize she arranged for the parts to be sent out no extra charge..This is one of the best customer service I have had in a long time. I would not hesitate to buy one of there products in the future. Thankyou Amanda for quick friendly professional response...
October 15, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Dave,
Thank you so much for sharing your experience with us! We’re delighted to hear that Amanda was able to resolve the issue quickly and ensure you had everything you needed for your water feature. It’s wonderful to know that you found our customer service helpful and efficient!
Many thanks,
Charlotte
Customer service second to none.
Customer service second to none.
I contacted Streetwize Accessories early on the morning Thursday 19th September regarding an air tube replacement for my caravan awning.
By the afternoon the representative that I spoken to had identified the part told me that they had one in stock and put me through to their accounts department to finalise the purchasing of the part which has now been despatched and is on its way to me.
The representative was friendly courteous and knowledgeable of the products
Great customer service an enjoyable experience.
September 19, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Ken,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our customer service team. It's great to know that we could assist you promptly and help you find the right part for your caravan awning. We appreciate your feedback! Safe travels with your caravan!
Kind regards,
Charlotte
absolutely brilliant
absolutely brilliant,it said on original request form allow 2 days for reply.my reply was 4hr into this window, perfect.the lady amanda that helped me was on the ball,really good.answer was easily read and well impressed.
September 18, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Shane,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience and that we were able to get back to you so quickly. Amanda will be delighted to hear your compliments. We're glad the response met your expectations, and we hope to assist you again in the future!
Kind regards,
Charlotte
Great company
What a fantastic company and customer service. I will definitely recommend and use again. Thank you
September 18, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you for your wonderful feedback! We're so happy to hear that you had a great experience with us. Your recommendation means the world to us! Thanks for choosing us!
Kind regards,
Charlotte
Excellent proactive service
Contacted Streetwise to source a fan for my portable BBQ which had been damaged. Having sent photos they agreed to send a replacement and didn't seek any charge. I was very pleased.
September 12, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Timothy,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the service and that we could quickly resolve the issue with your BBQ fan. Our goal is to provide proactive support and ensure our customers are satisfied, so it's great to know we hit the mark. If you need any further assistance, feel free to get in touch—we’re always happy to help!
Kind regards,
Charlotte
Footpump issue
Streetwize Accessories helped me out with an issue with a foot pump problem, staff where very helpful, it's quite refreshing to deal with people who put the customer first and foremost, well done.
September 12, 2024
Unprompted review
Reply from Streetwize Accessories
Hi John,
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you with the foot pump issue and that you had a positive experience with us. At Streetwize, we always aim to put our customers first, and it's great to know that this came across during your interaction. We truly appreciate your feedback and will pass on your compliments to our staff. If you ever need further assistance, don't hesitate to reach out— we're always here to help!
Kind regards,
Charlotte
Replacement sensor …
Had a issue with reversing sensor Amanda sorted it by sending me a replacement which amazon lost when I contacted Amanda about this she sent another one next day delivery would have no hesitation in ordering from streetwize in the future
Regards sandy
August 23, 2024
Unprompted review
Reply from Streetwize Accessories
Dear Sandy,
Thank you for your kind feedback! We're delighted to hear that Amanda was able to assist you promptly in resolving the issue with your reversing sensor, despite the initial delivery problem. It's great to know that the replacement arrived swiftly and met your expectations.
We truly appreciate your patience throughout the process and are pleased that you're happy with the service.
Kind regards,
Charlotte
Replacement awning pump attachment
Needed a replacement pump attachment as lost the original & couldn't blow my Aldi awning up, got some attachments but they didn't fit, Aldi couldn't help but gave me contact details for Streetwize. I emailed them Monday 14.50pm & got a reply Tuesday 6.58am, Joe was very helpful & sent the part out FOC, got the part a couple of days later. Excellent customer service
July 30, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you so much for your thoughtful review! We're thrilled to hear that Joe and the team were able to assist you so promptly in getting the replacement pump attachment for your awning. We understand how frustrating it can be when parts go missing, so we're glad we could get everything sorted for you quickly and at no extra cost. It's fantastic to know you had such a positive experience with our customer service. If you need anything else in the future, feel free to reach out!
Kind regards,
Charlotte
Free items in return for reviews.
Needed a replacement part and spoke to Amanda who said the part would be sent out to me for a charge AND a postage charge she then said she would send out free of charge if I left a trust pilot review specifically stating her name. Seems awfully deceiving now seeing the other reviews. I left 2 stars seen as I did actually receive my part.
September 4, 2024
Unprompted review
Reply from Streetwize Accessories
Dear Mrs Smith
Thank you for your review. We take all feedback seriously, but after a thorough check, we could not find any record of your interaction with our team, nor do we offer free items in exchange for reviews. We have also requested additional information from you but have not been contacted back. If you believe this is an error, please contact us directly so we can assist you further.
Kind regards,
Charlotte
Needed new converter wires for a…
Needed new converter wires for a converter brought a while ago, helped figure what wire, I asked how much and they sent the replacement FOC! absolutely brilliant!
Mick
September 5, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us and that we could help you find the right converter wires. Providing excellent customer service is our top priority, so we're glad we could send the replacement at no cost. If you need any further assistance in the future, please don't hesitate to reach out. Thanks again for your support!
Kind regards,
Charlotte
Very impressed with the team
I needed some replacement poles after our awning suffered damage from the wind. Initially J indicated that he would come back to be in a few days time as he was on holiday (which really is exception customer service; responding to e mails from holiday!), however A took my request on board and supplied a price with details of how to progress. After paying for the items I received an e mail indicating they were being despatched and I now await delivery. Streewize offered an excellent. quick service and have kept me informed of progress throughout. I am very impressed with Streetwize and their support team.
My poles arrived (a little over 24 hours after despatch) another * to add if it went up to 6.
September 5, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you for your fantastic review! We're so glad to hear that you were impressed with our team and the service you received. We always strive to go the extra mile for our customers, and it’s great to know that our efforts made a difference in your experience. We appreciate your kind words and are happy that we could assist with your replacement poles. If you need anything else, feel free to reach out. We’re here to help!
Kind regards,
Charlotte
Very prompt reply.
Very prompt reply.
I had lost a fitting and a replacement is being sent to me. Excellent service from Amanda on behalf osf Streetwize.
Many Thanks
September 5, 2024
Unprompted review
Reply from Streetwize Accessories
Hi David,
Thank you so much for your kind review! We're thrilled to hear that Amanda was able to assist you quickly and efficiently. Providing excellent service is always our top priority, and it's great to know that you had a positive experience. If you need anything else in the future, don't hesitate to reach out. Thanks again for your support!
Kind regards,
Charlotte
Excellent customer service 👏
Excellent customer service 👏
My SWPW2 10L Portable Power Sprayer pump mechanism was broken after a year of intensive use, I contacted Streetwize customer service. In 2 days they send me a brown new replacement part free of charge. Thank you
September 3, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Robert,
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with our customer service team. It's great to know that we could quickly get a replacement part to you, and we're glad your SWPW2 Portable Power Sprayer is back in action. If you need any further assistance or have any other questions in the future, please don't hesitate to reach out. Thanks again!
Kind regards,
Charlotte
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