Superb help, above and beyond, by Jonny the support engineer regarding supplying us with a new handset for our caravan Motor Mover and then again warehouse James was extremely helpful. Thank you you... See more
Company replied
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See what reviewers are saying
Part of my dashcam had broken so I contacted Streetwize for a replacement part. They literally emailed back immediately and sent the part (with no charge) and it arrived the next day. Amazing cust... See more
Company replied
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... See more
Company replied
Bought this a few months ago for a job on my corsa - when I got round to doing it the main bottle cap came off and the thread was stripped so couldn't be tightened. Messy to say the least. Note that t... See more
Company replied
Company details
Written by the company
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contact info
Marsland House, M33 3AQ, Manchester, United Kingdom
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4.3
Excellent
264 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement parts required
I contacted Streetwize accessories as I needed replacement rubber/foam rings for the lights on my solar powered water feature. I rang Streetwize and spoke to Amanda. The parts for my water feature were out of stock but she offered to send, free of charge some replacements they had from another unit, These arrived within two days and fitted perfectly. Excellent service
August 30, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Paul,
Thank you so much for sharing your experience! We're delighted to hear that Amanda was able to assist you and that the replacement parts worked perfectly for your water feature. Providing excellent service and going the extra mile for our customers is what we strive for, and it's wonderful to know that we met your expectations. If you need any further assistance in the future, don't hesitate to reach out.
Kind regards,
Charlotte
Request for help
Streetwise responded to my request for assistance immediately and successfully. My questions were answered professionally and effectively. I was delighted with the excellent service provided.
August 29, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Edward,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Streetwise. Providing prompt and professional assistance is our top priority, and it's great to know that we were able to meet your expectations. If you ever need anything in the future, don't hesitate to reach out. Thanks again for your kind words!
Kind regards,
Charlotte
Brilliant Service
I needed a replacement lance for my sprayer, emailed Streetwize and Amanda replied very promptly. Unfortunately parts for my sprayer are no longer available, but Amanda offered to send, FOC, another lance for me to try. It was despatched the same day! So hats off to Amanda and Streetwize for a brilliant service.
August 30, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Malcolm,
Thank you for your wonderful review! We're delighted to hear that our support team was able to assist you so promptly and provide an alternative solution, even when the original parts were no longer available. It's great to know that our quick service made a difference for you. We'll be sure to pass along your kind words to Amanda and the team.
Kind regards,
Charlotte
Air awning…
Needed a bladder for my air awning rather quick 1 email for enquiry 1 phone call for payment ,email to say its been despatched all in short space of time ,disaster averted thanks to Amanda
August 29, 2024
Unprompted review
Reply from Streetwize Accessories
Hi David,
Thank you so much for your kind review! We're thrilled to hear that Amanda was able to assist you quickly and effectively. Ensuring our customers get the help they need in a timely manner is always our top priority, and we're glad we could help avert a disaster with your air awning. If you ever need anything else, don't hesitate to reach out. Thanks again!
Kind regards,
Charlotte
Great customer service
August 28, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Paul,
Thank you for the glowing review! We are happy to hear you found our support team helpful, thank you for getting in touch with us and letting us know how we did!
Kind regards,
Charlotte
Reply from Streetwize Accessories
Hi Jonathan,
Thank you for the amazing five star review! We are so happy you got in touch and to hear we were able to fix this for you quickly and effectively.
Kind regards,
Charlotte
Streetwize LW642 spin drier…
I bought a Streetwize LW642 spin drier for a holiday chalet for wetsuits, swimmers etc etc. It is brilliant. I lost a part so contacted Streetwize for a replacement. I was amazed by the friendly helpful personnel (Amanda), and the speed with which the part was dispatched (the same day). And - no charge!! Just amazing customer focus!!! 5 stars is not enough!!
August 23, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Huw,
Thank you for the amazing five star review! We are so happy you got in touch with us regarding your spin dryer and happy to hear we were able to fix this for you quickly and effectively, I will pass on your thanks to Amanda!
Kind regards,
Charlotte
Excellent customer service!
Had an issue with a sprayer expecting to be a worn part, emailed Streetwize over the weekend and Monday morning Joe the Ops Manager emailed me back and the problem was dealt within a couple of days and far exceeded expectations.
Customer service was the best I have encountered for a long time, so refreshing! Well done all at Streetwize and Joe deserves a good pat on the back, Lee
August 22, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Lee,
Thank you for the amazing five star review! We are so happy to see our support department making customers this happy and satisfied with service, thank you for letting us know how helpful Joe was I will pass this lovely feedback to him!
Kind regards,
Charlotte
Please find a safer way for payment that is not by phone call
I contacted them regarding a spare part and they offered to send me the spare part, but I have to pay for the postage fee. Oddly, the accounts team called me to ask for card details for the shipping fee and there was no other option (website, online payment) possible to pay. I had given them my card number, expiry date and cvv number through phone (not a wise idea, but I really needed the spare part). The payment went through all fine, and I did receive the spare part I wanted. The customer service is great, but Streetwize Accessories should find another way to safely ask for payment that does not involve a person knowing the card details.
August 17, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Amy,
Thank you for getting in touch, we are a direct business to business supplier however we offer spares directly to clients and therefore unable to open accounts for just the sale of individual spare parts, so we do not carry these online. Instead we take payment over the phone, our phone calls are never recorded and the information you give us goes direct from what you say into our card machine, just as if you were purchasing something in store. We take pride in our strict GDPR rules therefore nothing from what you give us is ever noted to ensure a safe transaction. I am sorry to hear you had a strange transaction appear on your card, however I can assure you this had nothing to do with your purchase from Streetwize. If you would like to discuss this further please contact me on Charlotte.bishop@streetwize.co.uk
Kind regards,
Charlotte
great products, great service
We use your products to track our fleet of vehicle transporters without issue, the UK based customer service team is polite and responsive.
August 15, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Steven,
Thank you for the five star review! We are so happy to hear our products prove useful in your business and that you find our customer service helpful! Thank you for getting in touch
Kind regards,
Charlotte
Absolutely exceptional customer…
Absolutely exceptional customer service.
I had a problem with a power sprayer. Sent email to customer support on the evening and by very early morning the next day they had replied. They supplied replacement parts which arrived the very next day. I would give more than 10/10 if I could. Joe was very helpful and got my problem sorted immediately .
August 6, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Lyn,
Thank you for the amazing review! At Streetwize we are proud of our fast and effective customer service and we are so happy to hear this has been your experience, thank you for getting in touch with us!
Kind regards,
Charlotte
quick to respond
Got a very quick response to my email when looking for a part I had lost. Very helpful to assist me and had the matter sorted straight away.
August 7, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Lorraine,
Thank you for the five star review! We are so happy you got in touch, we pride ourselves on our fast and effective customer service and are so glad to hear this has been your experience!
Kind regards,
Charlotte
Brilliant!! Amazing Customer Service
Brilliant!!! I purchased 2 sphere water features from Argos and one of the led lights had stopped working. So I contacted customer services via email. They replied straight away and dealt with organising a replacement so quickly. I received the replacement LED light this morning and have fitted it. They have all been amazing Chris Heaton, Andy and Joseph I can’t thank you enough ⭐️⭐️⭐️⭐️⭐️
August 6, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Clare,
Thank you for the amazing review! We are so happy you got in contact with us and so glad to hear we were able to help quickly and effectively, I will pass on your gratitude to Chris, Joe and Andy!
Kind regards,
Charlotte
Customer Service
I purchased a second hand sprayer via market place, only to find that the previous owner had over tightened the release valve causing it to split.
I contacted Streetwize, had a response in under an hour offering to send a replacement GRATIS.
Amazing follow up customer support 10/10
August 5, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Norman,
Thank you for getting in touch with us regarding your sprayer, we are so happy we were able to help fast and efficiently! Thank you for the great feedback!
Kind regards,
Charlotte
Fantastic service
We had a slow puncture in our awning I ordered a new innertube and it was sent out when promised the service you received from an email enquiry was fantastic I would definitely recommend.
July 30, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Miss Dilworth,
Thank you for getting in touch with us regarding your awning, we are happy to hear we were able to help and that you would recommend us! Thanks for letting us know how we did and leaving us the five star review!
Kind regards,
Charlotte
First rate customer service and…
First rate customer service and excellent response.
August 2, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Roy,
Thank you for the glowing review! We are happy to hear you found our support team helpful, thank you for getting in touch with us and letting us know how we did!
Kind regards,
Charlotte
I damaged the lead on my jump starter…
I damaged the lead on my jump starter and got in touch with Streetwize to enquire about a replacement. They replied immediately and sorted the same day. I wish all customer service was this good! Special thanks to Joe.
August 1, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Chris,
Thank you for the five star review! We are happy to hear you found our support fast and effective! Thank you for getting in touch with us and for letting us know how we did!
Kind regards,
Charlotte
Communication and service was first…
Communication and service was first class.
Mr Jonathan Parkin was especially helpful.
July 24, 2024
Unprompted review
Reply from Streetwize Accessories
Hi Mr Powell,
Thank you so much for the five star review and for getting in touch with us, we are so happy to hear we were able to help with your query! I will pass on the thanks to Mr Parkin.
Kind regards,
Charlotte
Reply from Streetwize Accessories
Hi James,
Thank you for the five star review! We really appreciate you taking the time to let us know hoe we did, we are glad you had a good experience with us!
Kind regards,
Charlotte
Thanks to streetwise especially Andy
Thanks to streetwise especially Andy , Rachael , Joseph for prompt response on our needs.
July 25, 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you for the five star review, we are so glad we were able to help and so happy you got in touch with us! I will pass on your thanks to the team!
Kind regards,
Charlotte
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