Strength Shop Reviews 

322
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've bought from Strength Shop many times over a number of years. All products are good - good delivery, fair pricing etc... Occasionally I have a problem or need an exchange. They're still bril... See more

Rated 5 out of 5 stars

Strength Shop equipment is excellent. I recently bought their cambered bench & row bar. I was desperate for it to arrive, when it did, it certainly didn't disappoint! At first I struggled to bring the... See more

Rated 3 out of 5 stars

Bought 20" dumbbell handles but after a single use of 20 minutes with quality olympic weight plates the black zinc coating has started flaking off and exposing the bare steel. Only used in Hom... See more

Rated 5 out of 5 stars

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... See more

Company details

  1. Fitness Equipment Store
  2. also in
  3. Sporting Goods Store

Written by the company

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(322)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Delivery

They advertise as Strength shop.ie but ship from the uk. I've been charged €17 for delivery and am now asked to pay €22 for customs also. If buying from them internationally they are a scam of a company now.

March 10, 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi David,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Rated 5 out of 5 stars

Great customer service.

Great customer service.

Level belt recently got delivered without a buckle, but Reece sorted it out and had a new buckle shipped out within a day.

Would definitely recommend.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Late order, unknown if item will be received

Ordered item still not even shipped after one month. Finding out their products likely poor quality with no refunds and even worse, the shop app used to track item steals your email data (likely sent to a foreign government spying). Total crap business and won't properly respond to call or requests for refunds. Do not buy anything from this company!

January 13, 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi there,

This is far from the standards we aim to deliver to our customers and as such I would like to resolve this issue for you.

As advised on your previous review, the Shop app is designed and ran by a third party company - this is not something that we have any control over.

I have had a look and cannot locate any orders or emails under your name relating to any recent orders.

I am more than happy to look into this for you, however, in order for me to do so I would require an order number or email address to investigate this.

I have requested some additional information from you, however, please feel free to contact us directly at support@strengthshop.co.uk with your order number and we'll get back to you as soon as possible with a resolution.

Kind regards,
Chris

Rated 5 out of 5 stars

First class customer service

Purchased a weight belt for my son’s Christmas which on inspection had some minor damage. I contacted Strength Shop and quickly received a response from Katie. Within the same day a new belt was despatched with a returns label for the original with no quibbles or queries. Quick and polite communication, no issues or delays. I have used Strength Shop in the past and will continue to do so. Excellent products and first class customer service.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier products, even better customer service

I've recently placed some new orders with the Strength Shop - I used to be a customer years ago before falling out with the gym, and I wanted to get some fresh new gear.

There was a slight issue with 1-2 of the products that I ordered (mainly cosmetic/convenience), to which I emailed the support mail on the 30th of December. I received a response from Reece 54 minutes later, acknowledging the fault and asking for my address to reship brand new products - later that day I received the shipping notification email.

I've not seen customer service this proficient often!

On the product side of things, everything works phenomenal and ask expected.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and exceptional customer service

I ordered lever belt and knee sleeves, both offering good amount of support and do what there are designed for,
I got an issue with belt and contacted customer service on boxing day, despite holiday period I have replacement sorted by end of next day! Shout out to Katie who dealt with my enquiry in very professional manner and made sure replacement is shipped by the end of the day,
I am waiting for replacement belt to arrive (due to the weekend), but will definitely use this company in the future.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal service

The products from Strength Shop are of a high quality. The service, though, is phenomenal. The staff really care. They went out of their way to ensure I was completely satisfied with my purchase. It was a real pleasure dealing with Reece and Katie. Thanks guys, you're awesome.

December 10, 2024
Rated 5 out of 5 stars

Renewed faith in customer service

I’ve bought and used many Strength Shop products and feel they fit in a value for money and quality bracket like no one else. Unfortunately, my last order had some new Olympic Riot Collars, which in my opinion weren't fit for purpose. After my initial disappointment, Chris the service manager reached out and has been very keen to resolve my issue. I'm not sure I could ask for anything more.

December 8, 2023
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi Ben,

Thank you for your review.

I have looked into this and can see that your order was from December 2023 and when you contacted us at the time we had advised that flip lock collars were not suitable to be use with loadable dumbbell handles.

We pride ourselves on the service we provide to our customers and always aim to reach a suitable resolution - such as suggesting an alternative set of collars which would be more suitable to the loadable dumbbell handles that you had ordered whilst noting that flip lock collars are better suited for barbell work.

Unfortunately we never heard back from you in December 2023 otherwise we'd have been happy at the time to get these exchanged for you.

As you have been a long standing customer of ours, if you'd like to get in touch, I'd be more than happy to sort a discount on some suitable collars for you.

Kind regards,
Chris

Rated 5 out of 5 stars

I would 100% recommend Strength Shop…

I would 100% recommend Strength Shop for there fast response in sorting my faulty pair of lifting shoes, they made the process so easy and no complications whatsoever, especially Reece who dealt with my issues his customers service was 5 stars, I be very happy to shop with this company again.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar customer service :D

Stellar customer service :D

Katie and Reece were really helpful, responsive, and pleasant to interact with. Long story short, UPS had messed up with the deliveries but Strength Shop rearranged (next day!) delivery through another courier and always had a convenient solution for everything.

Would absolutely buy from them again.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Ideal

Great range + customer service when you need help. Katie was super helpful! Thanks!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Extremely high quality items, there was a small mixup with one of the items I bought but customer service worked very quickly to fix it! Very professional, excellent experience.

November 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look