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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and the independence it provides, making daily tasks and mobility significantly easier during recovery. The service, including delivery and collection, is frequently highlighted as excellent, with many appreciating the efficiency and helpfulness of the staff. However, some customers experienced issues with the return process, specifically regarding the condition assessment of the product upon return. A few other people also felt that the delivery service from UPS occasionally fell short of expectations, impacting the overall experience.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as a "game changer"... See more

Service

Customers had positive experiences with service. Reviewers were very impressed, highlighting the helpfulness... See more

Delivery service

Consumers find the delivery and collection service to be highly positive. Many reviewers praise the prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers express satisfaction, noting that the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advic... See more

Company replied

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Rated 5 out of 5 stars

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat wit... See more

Company replied

Rated 5 out of 5 stars

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossibl... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The stride on knee walker is absolutely fantastic…

The stride on knee walker has been fantastic and given me my independence whilst non weight bearing for 8 weeks. It is very manoeuvrable and easy to fold to get into a car.Ihave arthritis in my hands which makes it very hard to grip crutches, but the knee walker removed the need to use them.I would never have been able to go out with my friends and family without it. I even scooted around the shops and managed very well with a basket. I live alone so have had to manage my own drinks and meals. Impossible to transport with a walking frame or crutches but easy when one hand can be freed up to carry cups and plates etc. as the stride-on is easy to steer with one hand. The padded seat also doubles as a foot stool to rest the leg when you are out for coffee or lunch etc.
I would highly recommend this equipment to anyone who will be non weight bearing. It reduces the strain on the rest of the body and makes life simpler.

February 24, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for this very valued feedback. We are so happy to hear how much the StrideOn Knee Walker has been able to help you keep your independence and remove the strain and make life simpler for you. Wising you all the best.

Rated 5 out of 5 stars

Independence

Easy to order, delivery was fast and easy to return too. I found the knee scooter helped me to be more independent around the house, while recovering from ankle surgery. It felt sturdy and secure to use and I was a lot more confident and comfortable using the knee scooter rather than crutches.

February 24, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback! Independence is something we really value being able to give users of the StrideOn Knee Walker and so we are delighted to hear it has worked well for you. We are delighted of your satisfaction with the service. Take care!

Rated 5 out of 5 stars

Brilliant service from StrideOn

Brilliant, helpful company, full of good advice. We hired a knee walker for quite a long time. It was an amazing bit of kit, really well built and super clean. Great delivery too. Thanks to all at StrideOn

February 24, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker Jo. We are delighted to read your comments. All the best!

Rated 5 out of 5 stars

Knee scooter

Easy to use online service with next day delivery. Knee scooter is much easier to use inside the house than crutches and enables you to
Steer with one hand and still carry objects.
Easy to arrange return, nice to deal with a company with excellent customer service .

February 23, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your feedback of our StrideOn Knee Scooter, we are delighted to hear the product has helped you and the customer service was great as we pride ourselves on helping to the very best of our ability. Take care & best wishes.

Rated 5 out of 5 stars

The StrideOn knee scooter - so practical and stable

The StrideOn knee scooter has given me the mobility I need for moving around the house. Crutches had been a struggle and were causing back pain. The company is a pleasure to deal with, an easy and reasonable rental system with prompt delivery . The StrideOn knee scooter is very well built and the indoor model I chose very well built and stable. I am very happy to recommend it.

February 23, 2023
Unprompted review
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Reply from StrideOn

Many thanks for your feedback Mike! We are so pleased the scooter gave you the aid you needed to be able to move around your home without putting in you in any additional discomfort. We wish you all the very best.

Rated 5 out of 5 stars

Great company, invaluable knee scooter

I cannot speak highly enough of Stride On. A first class company with polite and efficient staff that I can highly recommend.
I had a foot fusion operation in December and the knee scooter has proved invaluable over the past eight weeks when non weight bearing. The scooter is so much better and safer than crutches. The three wheel model I hired has a small turning circle which is so useful when negotiating tight spaces. I found it particularly useful indoors and was able to feel safe when outside.

February 20, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks Joan, it is always great for the team to know that our StrideOn made a difference.

Rated 5 out of 5 stars

Stride On Knee Scooter…Just Brilliant!

Stride On…What a fantastic company…nothing could be easier!

From hiring the knee scooter for a set amount of weeks…then adding weeks to my agreement as I needed them, in my case via email. You can also call to extend the hire agreement. All extra weeks billed to your original payment method and with follow up emails. Reminder emails are also sent when your hire agreement is coming to its end.

All my questions, via email, have been so quickly and professionally answered. Brilliant.

Now for the knee scooter itself…it has been my absolute saviour. I took a tumble on the hospital (rickety) walking frame and had zero confidence getting about after that. Two weeks after my surgery for a broken ankle, my husband and son were going skiing, and I was adamant I would manage so that they could get away. Cue the knee scooter. It was quite literally my sanity in the week they were away, do not know what I would have done without it.

Very easy to manoeuvre, the turning circle on this thing is unreal…I have some tight spots in my modest 3 bed semi detached and they proved no issue for the Stride On Knee scooter ( I had the basic model…not the all terrain one).

I’m coming up to week 7 with my knee scooter now and just starting to weight bear now after a tricky 3 bone ankle break. Will be holding on to this for just a little bit longer before I’m on my feet properly again.

For less per week than what I’d use in fuel for my car, and I only do small trips in my car ( can’t wait to drive again 😀) it has been an invaluable piece of equipment for getting about the house and for my hospital appointments.

Great product backed up by a friendly, professional team at Stride On. Couldn’t be any happier I found this company.

February 20, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Well done Claire, let nothing stop you. Good to hear you are making progress now and are transitioning to weight bearing again. Wishing you a speedy final stage of the recovery.

Rated 5 out of 5 stars

StrideOn are BRILLIANT - The Company and Team

StrideOn are brilliant! Staff are courteous, very helpful and put customer service at the forefront of their business. Absolutely a great team and the scooter was exactly what I needed following breaking my ankle and hiring the scooter. Perfect.
Thankyou StrideOn.

November 7, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so very much for taking your time to write a review.
We are so pleased we have helped make a small difference.
We wish you all the very best with the rest of your recovery.
The StrideOn Team

Rated 5 out of 5 stars

Great service amazing walker

The knee walker was delivered next day just in time for Xmas.
The walker itself was really good I had broken 2 bones in my foot and unable to weight bear. I used the walker in the house all the time for the 1st 3 weeks. It was also very good outdoors too.
Would highly recommend

December 22, 2022
Unprompted review
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Reply from StrideOn

Hello Helenor,
Thank you so much for taking the time to write a review. It is very much appreciated.
We are so pleased you found the knee scooter so useful.
We wish you all the very best with your recovery.
Kind regards from The StrideOn team

Rated 5 out of 5 stars

Fantastic service and equipment the best

When I left the hospital after an ankle operation, I dreaded trying to get around. I don't know what made me look for a knee walker which I had never heard of but it was the best thing I ever did. I could not have managed over the last 12 weeks without it. And the service from administration was lovely to receive with prompt and pleasant reaction to my emails always.

January 23, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Paddy,
Thank you so much for taking your time to write us a review. We are so pleased that it has helped and we wish you all the very best with the rest of your recovery.
Kind regards
The StrideOn Team.

Rated 5 out of 5 stars

Makes life so much easier!

My orthomate knee scooter was brilliant. This was my second ankle surgery requiring non weight bearing for 6 weeks and I really wished I’d had one for the first surgery! It makes life so much easier! Stride On customer service was excellent too. Would definitely recommend.

January 23, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your recommendation of the Orthomate Knee Scooter. We are delighted to hear of your satisfaction with the product as well as the customer service provided! All the best!

Rated 5 out of 5 stars

Going above and beyond to give great customer service and customer satisfaction

I rented a knee walker from StrideOn after an operation as recommended by the Nuffield Hospital.

The rental process was quick, efficient and simple. The walker really helped with my recovery which meant that I could return it after 4 weeks, 2 weeks short of the agreed rental of 6 weeks.

Returning the walker was once again very simple and straightforward. I didn't ask for any refund but to me suprise StrideOn contacted me to say the they had applied a credit. This gesture was above and beyond what I expected so I want to say a public "thank you" to the guys and gals at StrideOn.

January 20, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Ian,
Thank you for taking the time to write a review. It is very much appreciated.
We wish you all the very best with the rest of your recovery.
Kind regards
The StrideOn Team

Rated 5 out of 5 stars

The scooter has made a huge difference…

The scooter has made a huge difference in enabling me to get around for 6 weeks post operatively after major foot surgery. The service from the friendly organisation is simply amazing with quick delivery and packaging. I would highly recommend this scooter.

January 13, 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Linda,
Thank you for taking your time to send us a review. It is very much appreciated.
We are so pleased that the knee scooter is making a difference.
We wish you all the very best with your recovery.
The StrideOn Team

Rated 3 out of 5 stars

Do not use this if you have any knee problems

My husband recently hired a strideon after foot surgery, requiring 6 weeks of non weight bearing. The concept of it is fantastic, so much easier than crutches. Unfortunately it has damaged his bent knee, it’s 9 years since he had a cartilage op, it would have been helpful if he was asked if he had any knee problems before hiring! He only used it for 4 days then we sent it back! It’s a great shame as we had high hopes for it!

December 6, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Paul
Many thanks for taking the time to write your review.

We would always recommend that before using any mobility equipment you discuss it with your clinician. StrideOn is not privy to user’s medical backgrounds other than when information is voluntarily offered and therefore can only provide non-medical opinions if asked.

We are sorry it has not benefited you and wish you all the very best with your recovery.

Kind regards

The StrideOn Team

Rated 5 out of 5 stars

Brilliant service by StrideOn

Brilliant service, from ordering to returning the scooter at the end of the hire was so easy.

Scooter was really helpful while I was recovering from an nasty broken ankle.

Would certainly recommend.

December 15, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Dawn for taking the time to write us a review. It is very much appreciated and we are so glad it has helped.
Best wishes with the rest of your recovery.
The StrideOn Team.

Rated 5 out of 5 stars

5 star service from beginning to end!

5 star service from beginning to end. The product was invaluable during my recover from surgery. Delivery and collection worked as planned and on time. The customer service was efficient, friendly and hassle free. A pleasure to get this level of care from a business and rare these days

November 2, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Sue,
Thank you for taking your valuable time to write us a review. We really do appreciate it. We are so glad we could help.
Kind regards and best wishes.
The StrideOn Team.

Rated 5 out of 5 stars

Friendly company

Friendly company. Good communication. Great product

November 30, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Kathryn, thank you so much for taking the time to write a review. It is very much appreciated.
Kind regards
The StrideOm team

Rated 5 out of 5 stars

Absolute game changer

This was an absolute game changer for me. I rented the knee scooter for my 6 weeks of non weight bearing after fracture of my ankle. I'd been struggling with crutches. It was easy to order, arrived by courier very quickly, and was very easy to assemble and use. It has meant I had so much more mobility, my hands were free to prep meals etc and no clumsy or painful crutches. I used it indoors and outside and its so easy to fold and pop in the boot when I needed to go further afield. Can't recommend this company and product highly enough.

November 27, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Linda, thank you so much for taking the trouble to write a review. We are so pleased to hear that it contributed to your recovery in a positive way.
Kind regards and best wishes,
The StrideOn team

Rated 5 out of 5 stars

This was a chance find on the internet…

This was a chance find on the internet and the service was fast and efficient, really good value and what a difference it made to my recovery. I was able to get out and walk the dog, visit friends and even go to the pub! I know you can do all this on crutches but believe me this is far far better. If i'm ever off my feet again i will be booking one asap!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Responded to emails promptly and delivery and collection v smooth. Friendly and efficient

October 31, 2022
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you, Jane, for your kind words and for taking timeout to post them.
Kind regards and best wishes from the StrideOn Team.

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