Stringers' World Ltd Reviews 3,286

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and competitive pricing. Many appreciate the efficient and prompt delivery service, noting that orders arrive quickly and in perfect condition. The overall service, including helpful advice and communication, is frequently described as outstanding. However, some customers have experienced issues with product sizing, particularly with certain shoe brands. A few people also mentioned unexpected taxes and duties on international shipments, which negated savings. There were isolated reports of incorrect orders, delivery delays, and concerns about product authenticity or outdated information on promotional offers.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Users describe positive interactions with product quality. Many reviewers praise the good quality of items,... See more

Price

Reviewers mention positive feedback about price. Customers consistently find prices to be competitive, with... See more

Service

Clients share positive opinions on service, consistently praising its efficiency, reliability, and speed.... See more

Order

Consumers find the ordering process to be largely positive, citing ease of use, efficiency, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been stringing for about 40 yrs now, have used Stringers World for the last 12 years. Have always been happy with the service received for all the products I have purchased from them. They offer... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy. Delivery was quick. (Unfortunately the size was slightly small but the refund was applied promptly upon the goods arriving with Stringers and the replacement fits perfectly.) All... See more

Company replied

Rated 5 out of 5 stars

Very clear website. Good quality products at decent prices . Excellent & prompt delivery service. I have used SW for many years, and have always found them to be a very impressive company with great... See more

Company replied


Company details

  1. Tennis Store
  2. Sporting Goods Store
  3. Sports Accessories Wholesaler
  4. Sportswear Store
  5. Table Tennis Supply Store

About Stringers' World Ltd

Written by the company


Initially specialising in racket strings, Stringers’ World was established in 2007 on Brantham Mill Industrial Estate, situated near the River Stour.

A small shop was set up, whilst work began on the website for an online store. The site was launched in 2008, offering worldwide shipping for racket sports equipment.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Delivered on time and securely

Delivered on time and securely. Product was of high quailty and as described

February 23, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for your review. We’re pleased you had a good experience shopping with us.

Rated 5 out of 5 stars

Stringers world is my go to for all things strings…

Stringers world is my go to for all strings (its in the name) and more, great service fast delivery !!!

February 26, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Hi Nick,

We are very grateful for your long-term support of Stringers' World.

Thank you so much for this.

Best regards,
Chris

Rated 5 out of 5 stars

Very happy.

Good prices, faultless delivery.

June 19, 2025
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Reply from Stringers' World Ltd

Thank you for your positive review!

Rated 4 out of 5 stars

Simple Ordering Process and Great Product

The ordering was simple and I love the racquet. I would only recommend improving the shipping options. Since I am in the US, it would be best to have a FedEx option or something similar. Without that, the item takes a very long time to reach me. But overall, the experience was great and I would shop here again.

February 21, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Hi Ethan,

Thank you for your review. Having looked into this, your order was shipped with TNT (Part of FedEx), so it initially starts as TNT in the UK and transfers over to FedEx upon arrival in America. If that didn't happen on this occasion, it will in the future, as they are still merging accounts, so eventually everything will be processed under FedEx. However, it should still be a fast shipping service, as it's the quickest we offer for international customers.

Kind regards,
Chris

Rated 5 out of 5 stars

... BUT good news is

I did not get the product I wanted, but 5 stars for customer service (understanding and accepting the return & a speedy refund) and for offering the best price in the market.

February 23, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Hi Cecilia,

Thank you for your lovely feedback. I apologise for the initial issues with your order, but I am pleased to hear our team was able to resolve the matter and organise a return with you.

Kind regards,
Stringers' World

Rated 5 out of 5 stars

Great srings at a great price

Great srings at a great price. Delivery was super quick :-)

February 26, 2026
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Reply from Stringers' World Ltd

Hi Dave,

Thank you for your review. We try our best to remain as competitive as possible with our prices.

Kind regards,
Stringers' World

Rated 4 out of 5 stars

Good at sorting out an issue when…

Good at sorting out an issue when initial delivery did not work out as planned.

February 24, 2026
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Reply from Stringers' World Ltd

Thank you for your feedback. We are glad our team was able to resolve this issue, and we hope future orders are less problematic for you.

Rated 5 out of 5 stars

Kswiss womens defie

Kswiss womens defie. I love these tennis shoes. Comfortable, hard wearing and very supportive. It is the only shoe I wear, each year I hope that they are still manufactured. 73 and enjoying my tennis.

February 23, 2026
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Reply from Stringers' World Ltd

Thank you for your feedback on your purchase; it is appreciated. The Defier range by K-Swiss has always been very popular, and I am confident they will not be discontinued in the future.

Kind regards,
Chris

Rated 5 out of 5 stars

Easy and very helpful

February 21, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Thank you for your positive review; we are glad to hear our team was very helpful and you had a great experience.

Rated 5 out of 5 stars

Super quick delivery

Very pleased with their professional service as always.

February 22, 2026
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Reply from Stringers' World Ltd

Thank you for your feedback, Tami. We do our best to offer the highest level of service to all our customers. Your ongoing loyalty is greatly appreciated.

Kind regards,
Stringers' World

Rated 3 out of 5 stars

Delivery was day late

February 22, 2026
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Reply from Stringers' World Ltd

Hi Ross,

Thank you for your review.

I'm sorry to hear about these delays. With this particular service (Royal Mail Tracked 48), they are estimated to arrive within 2-3 working days, but it can sometimes take longer.

Kind regards,
Stringers' World

Rated 5 out of 5 stars

Quick efficient delivery

Quick efficient delivery. All good.

February 21, 2026
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Reply from Stringers' World Ltd

Hi Vicky,

Thank you for your review. I'm pleased to hear this arrived on time.

Kind regards,
Stringers' World

Rated 5 out of 5 stars

5 rackets in 8 months

I honestly can’t recommend Stringer World enough. Over the past eight months I’ve ordered five rackets from them, and every single one has been spot‑on. The quality is consistently high, the stringing is exactly how I’ve asked for it each time, and everything arrives quickly and well‑packaged. It’s rare to find a company that gets it right every single order, but they really do.

What’s made the experience even better is the customer service. Chris has been incredibly helpful with all my questions, no matter how small. He replies quickly, explains things clearly, and genuinely seems to care about making sure you get exactly what you need. It makes such a difference dealing with someone who actually takes the time to help rather than sending generic replies.

Overall, it’s been a brilliant experience from start to finish. Reliable service, great communication, fast delivery, and top‑quality rackets every time. I’ll definitely keep ordering from them.

February 27, 2026
Unprompted review
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Reply from Stringers' World Ltd

Good afternoon Isaiah,

Thank you for your excellent feedback. It's truly a pleasure. I am glad we could assist you recently with your order.

Have passed you feedback to Valley, as she is our main racket stringer here at Stringers' World and does her very best to maintain the highest level of stringing every time.

Our entire team values having you as one of our regular customers.

Best regards,
Chris

Rated 5 out of 5 stars

A must-use Company!

Wow - I am so pleased with my purchase. After working out what racket I wanted, Stringers' World was competitively priced compared to the corporate companies.. However, after adding the racket, strings and a damper pack to my basket, then adding a 10% welcome discount.. they were so much cheaper than everywhere else.

To make the experience even better, they dispatched my racket the same day, despite asking for specific custom details on the strings.

So so pleased and I will absolutely be using this company in the future. I phoned the shop straight away to inform them of their amazing customer experience. So, thank you.

February 27, 2026
Unprompted review
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Good afternoon Iain,

Thank you very much for your wonderful review. We are delighted to hear you had an excellent first experience. It's even more pleasing to see you used the discount code for new customers.

Please do get in touch if you need anything else.

Best regards,
Stringers' World

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, good price, delivered as expected.

February 20, 2026
Stringers' World Ltd logo

Reply from Stringers' World Ltd

Good afternoon,

Thank you for your positive feedback. We are pleased to hear you were satisfied with the prices and that the delivery arrived on time.

Kind regards,
Stringers' World

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