stroudbrewery.co.uk Reviews 262

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had a failed delivery from DHL despite 2 people and a dog being in all day ….. However I can’t fault Stroud Brewery, I got in touch with them, someone responded the same day and rearranged our delive... See more

Rated 5 out of 5 stars

Had a pint of Budding while on holiday at The Old George Inn South Cerney. Liked the beer so much that I went home and ordered a 12 can mixed selection from the website. Easy ordering process with fas... See more

Company replied

Rated 5 out of 5 stars

We visited Stroud in 2022, since tasting their Budding organic Ale, we cannot stop ordering it to be delivered. It’s fantastic. The service is second to none, once ordered, it’s generally delivered wi... See more

Company replied

Company details

  1. Brewery

Written by the company

Stroud Brewery established in 2006, initially the brewery was a passion project for our founder Greg Pilley; an adventurer, environmentalist and beer lover. His purpose was simply to make great tasting beers for the local community whilst being the change he wanted to see in the business world. Today Stroud Brewery is a thriving enterprise and our tap room has become one of Stroud’s cherished local landmarks. We make great tasting, ethical and organic beer and we create welcoming, fun social spaces.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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Rated 3 out of 5 stars

Been here a number of timess & in the…

Been here a number of times & in the past always been pleased, but not today. 4 of 6 of us ordered what was listed as "Beef stew with dumplings", the second most expensive item of food on the menu. It was not what I expect for a stew. No liquid just a pile of almost dry ingredients. No dumplings but a dry, crumbling doughy substance. Way below their usual standard. Wish I'd ordered the burger as the other friends did - that was excellent.

October 30, 2024
Unprompted review
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Reply from stroudbrewery.co.uk

Hello Phil, we appreciate your feedback on your visit to the brewery, we would like to discuss further if you're happy to pop us your email address please? sales@stroudbrewery.co.uk

Rated 5 out of 5 stars

Great social meeting place.

Fantastic place with great beer and food, friendly staff and a good vibe.

September 5, 2024
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Reply from stroudbrewery.co.uk

Hi Grant, thanks so much for leaving us a positive review. It's lovely to see you enjoyed our space just as much as our beers! Come visit soon and we'll see you then!

Rated 5 out of 5 stars

A great venue

A great venue, friendly staff & a cool African duo got everyone up dancing

July 30, 2024
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Reply from stroudbrewery.co.uk

Thanks for the 5 stars Tracy! Great to hear you enjoyed the band and we'll see you for another one of our events soon!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick delivery!

July 29, 2024
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Reply from stroudbrewery.co.uk

Thanks for the positive review Ross! Hopefully see you for another order very soon!

Rated 5 out of 5 stars

Really thoughtful and helpful

Great communication, very helpful over the phone.

July 25, 2024
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Reply from stroudbrewery.co.uk

Thanks for the positive review Harry! Have a great day and we'll see you soon for another order

Rated 1 out of 5 stars

Probably the Royal Mail’s fault but…

I bought the tickets a week ago and they still haven’t arrived - the gig is tonight so I’ll have to rely on my email record to prove purchase- hope you let us in ! :-)

July 6, 2024
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Reply from stroudbrewery.co.uk

Hi Nick,

Hope you're well and thank you for leaving us this review.

We will never dispatch physical tickets ourselves so any tickets will all be virtual as they have been for the past few years at the Brewery. We've recently just moved over our events system to a new one which doesn't dispatch E-tickets which is the reason there's been some confusion for our customers. We're currently in discussions with the events app team to discuss these issues and come to a conclusion that is clear and beneficial to everyone.

In the meantime, we are accepting order confirmation emails as the tickets as well as having a door list we have added a clause to our order confirmation that tells customers the email they received is their proof of purchase and to use that as their tickets on the door. We're sorry if you purchased tickets before we made the tweaks to the confirmation email. I know our team is all clued up on the ticket confusion and our staff will accept the confirmation email as proof of purchase for entry to the event.

Other than that, we hope you enjoyed your night and enjoyed the music!

Cheers,
Stroud Brewery Team

Rated 5 out of 5 stars

Great service

Great service, great people.

June 5, 2024
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Reply from stroudbrewery.co.uk

Thanks for the positive review Caspar! Have a lush day and we'll see you for another order very soon 😄

Rated 5 out of 5 stars

OPA a superb pale ale just greaput…

OPA a superb pale ale just great to put a bit of warmth into a cold summer's day on Sunday.

June 4, 2024
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Reply from stroudbrewery.co.uk

Hi Christopher, thanks so much for the positive review on OPA. Glad it went down a treat and brought a bit of warmth and sunshine to the bleak summer days we've had!

Rated 3 out of 5 stars

Love the beer

Always love the beer and the ambience is great. Just one thing...Why when there's a gig is the music so loud? On Sunday our group were barely able to interact and left early cos it was unpleasantly loud.

June 9, 2024
Unprompted review
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Reply from stroudbrewery.co.uk

Hi Janet,

thanks so much for the feedback. We're pleased to hear you love our beers!

I think the music you caught was on the last day of our Malty Story Free Party weekend where we had tried to get word out that it was a music event and the volumes would be up. But don't worry, you aren't the only one that felt the volume was to loud and we are looking into how to make the Taproom more sound friendly as well as ensure our other events are on a slightly lower volume level.

Apart from that we hope you enjoyed the afternoon despite the noise and hope that you'll stop in on a quieter day to enjoy another pint!

Best wishes,

Stroud Brewery Team x

Rated 5 out of 5 stars

Very impressed with my first order &…

Very impressed with my first order & the recipient of the beer was very pleased with their gift.

April 27, 2024
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Reply from stroudbrewery.co.uk

Hey Sara, thanks so much for the order and your review! It's great to hear your service was smooth and you and the recipient we're pleased with the beer. Enjoy a pint for us and we'll see you soon for your next order!

Rated 1 out of 5 stars

The delivery messed up

The delivery messed up. And the service response was like so wrong! Absolutely love the beer and the company but wrong time to send me a how did we do email!

April 12, 2024
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Reply from stroudbrewery.co.uk

Hi Charles,

We're sorry to hear about the delivery issues with your order. Unfortunately, on rare occasions, we can experience delivery issues and try to ship out replacement orders as quickly as possible while following our replacement policies.

As our team had already explained, by the time you had contacted us on Friday afternoon our courier had already been and gone to collect the last orders going out for the week. As it was a Friday afternoon we explained our office team as well as the DHL team don't work over the weekend, so most likely we would get this resolved at the start of the next week. There was no way we could dispatch the order any sooner than Monday, which is when your order was re-dispatched to you.

Our 'How did we do' email you received is automated from the initial date of purchase, however we understand that it might not have been the best time to receive that email, our apologies. We didn't mean to rub salt in the wound!

We hope you have now received the replacement shipment for your order and enjoy the beer and look forward to serving you again soon.

Best wishes,

Stroud Brewery Team

Rated 5 out of 5 stars

Enjoyed discovering Budding beer in the…

Enjoyed discovering Budding beer in the crown and sceptre in stroud. Then had the best bacon bap in years at the brewery.

April 6, 2024
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Reply from stroudbrewery.co.uk

Hey Frederick, thanks so much for the kind review! It's great to see our beer being enjoyed far and wide outside of our taproom. Our bacon baps are always a winner for brunch, hopefully we will see you soon for another pint!

Rated 5 out of 5 stars

Best beer in Gloucestershire!

They made a special effort to order my beer for our party when I had missed the deadline. I got it and the Budding was superb 👌. Happy guests all round 😀.

March 21, 2024
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Reply from stroudbrewery.co.uk

Hey Janice, thanks so much for leaving us a positive review! I remember you from last week, we're so glad the Budding went down a treat! We're always happy to do what we can to make sure our customers are happy and have the best organic beer. Have a great Easter and we'll see you for another order soon 😀

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