Emailed them after I received my order which was missing items. No response to this day and that was over 6 months ago. Won’t be using again or recommending to anyone
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Re : AFTER SALE SERVICE Excellent customer service in particular the promt communication provided by Scott. After 9 months the massge gun has slight malfunction so I sent the whole unit back and... See more
In April I purchased an unbranded much cheaper massage gun, which at the time I thought was quite good. It lasted 3 months then something came loose inside - it took 2 months to get a replacemen... See more
I have now received an email asking how I was enjoying the product & how to use it properly as well as an email asking “How did we do”. My answer is I still haven’t received the product. Two hours la... See more
Company replied
Company details
Written by the company
Train harder, recover faster, and perform better with the Stryke Recovery Massage Gun
Contact info
Great communication- Re-purchase and…
Great communication- Re-purchase and delivery times. Very happy with the product.
June 29, 2023
Super quick delivery
Super quick delivery. Very prompt response to an email I sent with questions about the product. Would definitely recommend.
June 17, 2023
Great communication informing me of the…
Great communication informing me of the delay of the product and it arrived safe and sound the other day 👍
March 17, 2023
Ordered product 27/1 and still haven’t…
Ordered product 27/1 and still haven’t received goods 21/2
January 26, 2023
I was contacted to ensure that I would…
I was contacted to ensure that I would receive the correct item
January 25, 2023
Best Massage Gun!
Stryke Recovery are an Aussie company who I was recommend to by a physical therapist friend. The massage guns I purchased are great quality and the company themselves are fantastic!
January 5, 2023
Still waiting for delivery!
I have been asked to review my products & I’m still waiting for delivery- after an email advising they were dispatched on the 21st! I don’t even live that far away. It’s now 31st Dec and still not received them & even though I replied to the previous request asking for a review saying I’d wait until I’d received the product I got sent a reminder to review. So here it is. Very unsatisfied with customer service & delivery. Products were Christmas presents & now very late!! Not quite the 1 - 3 day delivery! Would have been quicker if I’d got it from central coast myself - a 2 hour trip max!
December 31, 2022
Australian service was great.
December 20, 2022
New charger doesn’t wirk
December 21, 2022
Reply from Strykerecovery
Hi Steve, sorry to hear you are having trouble with your charger. This is the first we have heard of your problem. We will contact you via email to rectify.
Best regards,
Scott
Stryke Recovery
Still havent received my item
Still havent received my item, tried calling and emailing and no response. Keep checking the tracking number and nothing has changed with its progress. Not liking my chances of getting the item i paid for.
November 28, 2022
Reply from Strykerecovery
Hi Brett, apologies if we have missed your email. We have called and left a message however as we need to confirm the style of gun you have to ensure you get the correct battery. Will give you another call today.
Best regards,
Scott
The ordering and checkout was easy and…
The ordering and checkout was easy and super fast. Item delivered in only a few days.
November 23, 2022
Bit misleading with the performance…
Bit misleading with the performance information's
November 24, 2022
Scott went above & beyond providing…
Scott went above & beyond providing excellent customer service. Even responding quickly outside buisness hours. Highly recommend this awesome aussie company.
November 2, 2022
Customer service has been great
Customer service has been great. We had an issue with the gun and got a new one sent out straight away.
And great pressure
November 1, 2022
Nicely packaged well made
Nice portable case, the equipment seems to be well built and works well.
October 10, 2022
I’ve used them twice and it making a…
I’ve used them twice and it making a weird winding noise constantly. If it part of the unit. It is not good at all. If it a fault. Even worst.
October 7, 2022
Love the message guns
Love the message guns. I got the pro and pocket ones and work perfectly for my busy days. Thanks team
September 4, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.