STT Logistics Group Reviews 197

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and attentive approach. Reviewers are particularly impressed with the quick response times and the smooth, hassle-free process from start to finish. However, some customers also noted concerns regarding marketing communications.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Users describe positive interactions with service. Many customers praise the clear and consistent... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight excellent communication, with agents... See more

Response time

Customers consistently note positive experiences with response times. Many praise the quick and clear... See more

Customer communications

Reviewers mention positive feedback about contact. Customers consistently praise the clear, consistent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Abby did a great job communicating and coordinating with me for the transport of my car. Although I didn’t receive bids as soon as I thought I would, I consistently received emails that reassured me t... See more

Company replied

Rated 5 out of 5 stars

We, at Haul American Transport, had a good experience working with STT & Alejandro on this load. He had knowledge of the load needing to be hauled and reached out quickly to get any answers he didn’t... See more

Company replied

Rated 5 out of 5 stars

Where do I start, first off, Carlos negotiates with me a fair rate for both parties. Then he communicates with me the whole time. Finally, he follows up and gives me great feedback on his experience... See more

Company replied

Rated 5 out of 5 stars

A reliable broker. I had a pleasure to work with Gustabo, He is a great agent very professional and responsive keeping great communication between both parties carrier and client. We definitely... See more

Company replied


Company details

  1. Transportation Service

Written by the company

STT Logistics Group is the most trusted provider in heavy hauling, offering our clients a moving experience beyond comparison. We have more than 40 specialists and a wide variety of affiliated shipping companies and trucks that allow us to transport any type of cargo to and from anywhere in the world. You call, we haul, that's all!


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Worked with Mike Bautista

Worked with Mike Bautista. He always answered his phone when called. Really good guy. On the delivery end we had a Hydraulic hose burst mid transport. Some hydraulic fluid got on the truck. The customer understood stuff happens as did Mike. Nobody dinged us for it and rather accepted the truck with a clean bill of health. Glad STT has made it to the point our factoring company can use them now. Thanks STT

August 15, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Really appreciate the shoutout! Mike’s dedication to staying connected and handling challenges head-on is exactly what we aim for. We're glad the situation was resolved smoothly.

Rated 3 out of 5 stars

Took some time to get my load booked…

Took some time to get my load booked and receive my rate con, but load was as described, no surprises. Load pick up and delivery went smoothly. Compamy was not on my factor list, so Ill update again with payment proceedings. The broker I worked with was helpful and available during shipment.

August 18, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Thank you for your honest review! We appreciate your patience during the booking and rate confirmation process, and we’re glad to hear the load matched expectations and that pickup and delivery went smoothly. It’s great to know our broker was helpful and available throughout the shipment.

Rated 5 out of 5 stars

Great experience 😃 Looking forward to…

Great experience 😃 Looking forward to work with STT logistics Group in the future.Communication are very good 👍
Highly recommended

July 2, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Clear communication and strong partnerships are what we strive for every day at STT LOGISTICS GROUP. Thank you for the recommendation!

Rated 5 out of 5 stars

Worked with Luis Lopez and had a good…

Worked with Luis Lopez and had a good experience as always with STT any agent i worked with had given me a good experience.

August 7, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We’re glad to hear that Luis Lopez, along with the rest of our team, has consistently provided you with a great experience. We truly value your partnership and look forward to many more successful shipments together!

Rated 5 out of 5 stars

We worked with Abby

We worked with Abby. She was great answered every question and concern we had to get the job done. Will definitely be working with STT again!

August 14, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We sincerely appreciate your positive feedback. It’s wonderful to know our team met your expectations.

Rated 5 out of 5 stars

Great communication!

August 12, 2025
Unprompted review
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Reply from STT Logistics Group

Reading this felt like a warm hug, thank you! We’re honored to be part of your journey and truly appreciate your support.

Rated 5 out of 5 stars

Good service

Good service

August 1, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We're thrilled to hear you had a great experience with our team. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Great experience!

Great experience!
We look forward to booking more loads with this company in the future. The staff is very nice, friendly, and responsive, and the rates are good.
Highly recommended.

August 6, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Your words remind us why we do what we do. Thank you for taking the time to share your experience, it truly means a lot.

Rated 5 out of 5 stars

Nice

We were very pleased to do this load with STT. Alex was the one communicating with one of our dispatchers, Mari, and they made a great team. The load was secured properly and delivered safely.

July 28, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Thank you so much for the great feedback! We truly appreciate the opportunity to work with you and are glad the load was secured and delivered safely.

Rated 5 out of 5 stars

SUPERB EXPERIENCE

SUPERB EXPERIENCE

July 28, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Thank you for the kind words! Every success story is a reflection of the hard work our team puts in daily.

Rated 5 out of 5 stars

Good company to work with

Good company to work with! We worked with Luis L, the communication was fluid, the load was explained with all it's details, quick rensponses to our inquiries, and remained attentive through all the process. About the rate, it was pretty decent and this broker was in green with our factoring.

Recommended!

June 27, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

It warms our hearts to read your feedback. Thank you for being part of our journey we're so glad we could make your experience special.

Rated 5 out of 5 stars

On-tome service

Thank you for cooperation!

June 30, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We're beyond grateful for your support. Your feedback inspires us to keep doing our best every single day!

Rated 1 out of 5 stars

Very bad expirience

Very bad experience

June 25, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We take all reviews seriously and prioritize transparency and ethical business practices. Based on our records, this carrier in question engaged in double brokering, which directly violates standard industry agreements and expectations.
We do not engage in or condone double brokering in any form and expect the same from the carriers we partner with. If you have additional questions about this matter, we’re happy to provide documentation or clarification.

Rated 5 out of 5 stars

Great communication and excellent…

Great communication and excellent response time when issues arise. We have hauled several loads for them without any issues.

June 17, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

It's wonderful to know that we exceeded your expectations and provided you with a great experience. Thank you for leaving such a generous review!

Rated 5 out of 5 stars

I have been working with Luis

I have been working with Luis. Very professional , good communication ,fast payment. Would work again for sure

June 7, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We truly appreciate your feedback! Communication and care are at the heart of what we do, and we’re so glad that came through.

Rated 5 out of 5 stars

Luis is a breath of fresh air in the transportation world

Dealing with Luis was pretty fluid. He had good communication, all paperwork was ready, made the pick up simple and straightforward. The rates were exceptional, was very pleased to see that there are still brokers with integrity. I look forward to doing more work with them.

June 3, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

It’s always a pleasure working with great partners like you! Thanks for the kind words—we’re excited to keep delivering top-notch service for future loads!

Rated 5 out of 5 stars

Great experience

Frank was a great person to work with, all the details were clear since the beginning, hope we can keep working together

-Jim

May 9, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

Your opinion means a lot to us. It inspires us to keep delivering quality and great service. Thanks for your support!

Rated 5 out of 5 stars

First time working with this…

First time working with this broker...everything went exactly as it was planned! Great communication and very responsive to items we needed. Looking forward to working with them in the future.

May 22, 2025
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We’re so glad you enjoyed your experience! Thanks for sharing your thoughts and giving us a boost.

Rated 1 out of 5 stars

Horrible broker..took 1500 fee for a…

Horrible broker..took 1500 fee for a load from a driver already struggling..won't stop sending emails

May 23, 2024
Unprompted review
STT Logistics Group logo

Reply from STT Logistics Group

We take pride in treating our drivers fairly and transparently. We understand concerns about fees, but we ensure that all charges are clearly outlined and justified. If there has been any misunderstanding, we’d be happy to review the details and clarify. Please reach out with any details at customer.service@sttlg.us so we can resolve any concerns.

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