Stuart Turner Ltd Reviews 646

Had an issue with quite old Monsoon Pump. Very prompt answer when I called their customer support. Was listened to and advised what part was needed, where to buy it and they emailed installation instructions. First class service.

Helen was really wonderful, friendly and listened to the issue I had, then walked me through the steps to test the pump and then agreed the pump needed replacing, I could not have asked for better customer service, Helen is a credit to Stuart Turner LTD.

Used these pumps for 30 years for showers and whole house pumps
Always worked really well
Recently had an issue and the replaced it quickly and tech help was very good
Definitely recommend

What a positive experience both my plumber and myself spoke to Helen what a lovely lady. My shower pump had started leaking and my plumber terry spoke to Helen about a replacement my input was sending the pictures. We agreed the replacement would be sent Thursday two days after initial contact. It arrived promptly on Thursday. Amazing service.

I have had a problem with my pump which goes off intermitently i have been speaking to Eddie who is very helpful and pointing me in the right direction.

Apologies but I can't remember the agent name but he was VERY knowledgeable in Stuart Tuner products

Will defiantly call again is needed

Thanks

I had a problem with a Stuart Turner pump that had been incorrectly installed. The specialist who responded to my enquiry went out of his way to be very helpful in diagnosing the problem and suggesting remedies. He conducted an on the phone assessment using my video input and then followed this up with detailed documents on how to fix the problem, together with a list of approved installers. A superb service.

iBoost v200 only 3 years old and the pump is leaking
Called Stuart Turner and they don’t sell parts for the pump unit, only the complete pump unit and it’s over £800
Clearly just needs a seal replacing but they refuse to sell the spares which is wasteful and profiteering
Will not be installing Stuart Turner products for any more of my customers, much better booster systems that are more reliable and sell you spares when they do break

Update:
“Not serviceable due to the nature of the design” BS, not serviceable so you can hose people for more money. The things bolted together, of course it can be serviced! I can strip a gas boiler down to every single component part and repair it I can certainly repair a pump you just don’t want to make the spares available

Very helpful advice. My call was answered quickly. The person I spoke with knew a lot and offered a few solutions.
Very impressed

Called the technical help line with a problem with a shower pump. The problem was dealt with effectively within a few days.

Eddie is a Very experienced and patient technical advisor, he helped me through a problem with a newly installed pump.
Quick and efficient in replacing pump, causing minimal disruption to customer.
Thanks
Paul

Top service from Jason at Stuart Turner, thanks again.

My pump had stopped working.it was only 5 month old, contacted Stuart Turner and they asked me to photograph the installation, Eddie sorted me out with a new pump with no hassle. Great service with no fuss. They also said they would collect my old pump! Brilliant.

Eddie McCreadie, was very professional, and sorted matter concerning warranty in a very timely fashion.

My 2 year old pump was leaking. ST representative was very unhelpful. Said my pump had not been registered even though I definitely did online, causing me to purchase another pump with installation costing a total of £1000!!!!!
I have registered the new pump online but called ST to confirm only to be told the new pump was not registered!!

Good solid product trading from Adam and Matt both very experienced so they know what they are talking about. Factory tour was interesting as well.

I dealt with James, who understood my problem and tried to help me. In the end, we sorted out our problem to my satisfaction.

What a great company with fantastic customer service I sent a pump to them to get reconditioned they advised me it wasn't the correct pump so saving me a lot of money and time very helpful and so sent emails to help me out with what I needed products great and the after service is even better Thank you Jason Acock

Phoned Stuart Turner with obscure questions regarding a 40 year old pump and was answered with patience, detailed information and a sense of humour. Thank you Helen for your time, understanding, information and laughter!

PS the pump only failed because of householder negligence resulting in frost damage ........oh dear!

Technical support from Eddie was excellent
Supported by email, phone & video link to resolve issue