very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inconsiderate Noisy Neighbours, Poor Community Relations
I'm a neighbour near Student Roost on Hollis Croft in Sheffield. This weekend they had a mini festival and the noise was unbelievably loud - completely unnecessary for the size of the party. There couldn't have been more than 100 people there.
I had to keep my window closed all day in the boiling heat on a south facing road - in the end I had to leave my flat because it was so stressful.
This was totally inconsiderate to all the local neighbours and students who are still studying. The whole thing seemed very immature, like a business run by teenagers.
May 17, 2025
Unprompted review
Reply from Student Roost
Hi Frankie,
Thank you for taking the time to leave us a review.
We’re sorry to hear that the noise from an event at one of our Sheffield properties impacted your weekend.
We hosted a mini festival for residents at our Hollis Croft property, as well as inviting all students in Sheffield via pre-promotion, to highlight the living experience at Student Roost. The event ran from 3pm to 10pm (before event cut off times) with a DJ, rodeo bull and food trucks.
We would love to speak to you directly about this, and ensure we're supporting the local community. If you have a spare 5 minutes, please do visit our team at Hollis Croft reception.
Thank you again for leaving a review.
Student Roost
Absolutely dreadful
Fortunately, this company was rude and difficult with me from the start. This caused me to do more research and read more reviews - and make a sharp u-turn. I was about to pay them thousands of pounds and entrust my child's safety to them - and they were astonishingly rude and difficult from the start. I just wish I could give zero (or negative) stars.
Update 9.5 25 Student Roost wanted me to give them more information and I have done that. I would prefer not to take this all offline though. The reason I have taken time to post this is to warn other prospective parents.
18.5.25 Despite the protestations below, and having details of my concerns, I have not had so much as an acknowledgement of my complaint.
April 22, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while looking into making a booking at a Student Roost property. We requested further details from you so that we could investigate the a matter, however, as you’ve chosen not to provide these unfortunately we’re unable to progress this further. We would still like to know more about the situation you encountered, so that we can ensure we are providing the best service possible. If you wish to do so, we would encourage you to complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) so that the relevant management team can investigate and come back to you. We appreciate your feedback. Many thanks - Student Roost
Response updated - 20/05/2025.
Hi there, we're sorry to read that your complaint has not been responded to. Assuming this complaint was submitted via the form provided in our original response, we would like to investigate why this has not been responded to yet, however, as our request submitted to you via Trustpilot on 6th May for further information, such as your name, was not accepted we are unable to do so as we have insufficient information.
We would encourage you to email marketing@studentroost.co.uk with your details, and confirm in the email you are writing in regards to your Trustpilot review, and someone from the team will be able to look into this for you and come back to you ASAP. Many thanks – Student Roost
Very disappointed with Student Roost — unfair rent charges and misleading promises
This is my third year staying at a Student Roost property, and I’ve never been more disappointed. Despite being a long-term tenant, instead of receiving any goodwill discount, I’ve actually been charged more rent than what was advertised in their own newsletter.
When I booked my room this year, the person on reception clearly told me I was being given the "newsletter price" since no rebooker discount was available. Yet now, they’ve charged me a higher rent than what was advertised — even though I have proof that the lower rate was publicly offered. There newsletters are just for fooling people.
It feels completely unfair that after being loyal for three years, I'm being penalized rather than rewarded. This isn’t the first time I’ve faced issues either. Last year, they made it incredibly difficult for me to find a replacement tenant, even though the agreement clearly stated it was allowed. I had to go back and forth with them for weeks just to get that sorted.
Overall, the way Student Roost treats its existing tenants is deeply disappointing. Charging extra rent despite public pricing, offering no loyalty benefits, and making things harder than they need to be — all of it has left a very bad impression. I would not recommend staying here unless you’re ready to fight for what was promised to you.
The only thing I would appreciate is their friendly staff at reception but their management and the way they operate isn't good.
May 1, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read that your loyalty to Student Roost feels unappreciated, due to the matters you've raised. Your review has been passed on to the property management team and they've advised that the price within the newsletter you refer to confirmed that prices started "from" the lower amount, which is where the confusion seems to lie. All of our residents are extremely valued and your commitment to rebooking with The Oaks for multiple years means a lot to us. Our new Loyalty Promise ensure that residents, such as yourself, benefit from rebooking with Student Roost, as a way of showing our appreciation. You can find our all about our Loyalty Promise, here: www.studentroost.co.uk/loyalty-promise. Many thanks – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very pleased you've experienced great customer service during your time staying at Trinity Square. We really appreciate your feedback! - Student Roost
Sneaky click bait ads
Deliberately puts a dummy "x" on their intrusive ads in apps so that you click on it and it takes you to their website. That tells you all you need to know about this business. No integrity and, seemingly, desperate for people to visit their website regardless of the means.
April 13, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We would very much like to investigate the matters you’ve raised, as we are unaware of any ads that include the feature you have mentioned. Please provide the details of the ad, and which platform you were served the ad on, to marketing@studentroost.co.uk. We are sorry for the inconvenience caused and hope to hear from you soon, so that we can look to rectify the problem. Thank you again for your feedback. – Student Roost
Exploitation of Students and Poor Services
Student Roost provide small rooms and mediocre facilities at extortionate prices. Their staff vocalize how much they dislike their job and are often rude to students. Should you make any attempt to exit your contract with good reason, Student Roost will demand that you continue your payments and then ignore you indefinitely. However desperate you may be for accommodation, DO NOT choose Student Roost.
September 20, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to read that you had a negative experience while living in your Student Roost accommodation. Residents are able to terminate their contracts early if in line with the reasons stated in our Cancellation Policy, which can be found here: https://www.studentroost.co.uk/help-and-advice/cancellation-policy. For other reasons outside of those permitted we do offer the option of finding a replacement tenant to take over your tenancy, within the time period stated in the Cancellation Policy and as per the conditions stated. If you would like to discuss these matters further we would encourage you to reach out to your property management team directly, or complete our complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Merchant Studio Student Roost Experience I’d like to share my experience with…
I’d like to share my experience with Merchant Studios to help others make an informed decision before booking. I had booked accommodation for the September intake and moved in from September 2024. Due to personal circumstances, I had to leave the UK and terminated my contract. Despite this, I ensured all dues were cleared up to my move-out date, deep cleaned the room, and received confirmation on January 22, 2025, that I was no longer liable for any further payments.
However, on February 3, I was unexpectedly contacted and asked to pay additional charges, including rent up to the current date and cleaning fees—even though they have already found a new occupant. This is causing me significant mental stress, as they are now demanding over £1,000.
Even after vacating, they seem to impose unfair charges and demand money. I strongly advise considering alternative accommodations to avoid such issues.
Additionally, if anyone can guide me on how to proceed with this legally, I would really appreciate your help. I have all the necessary evidence confirming my payments, the deep cleaning, and that I was not liable for any further charges. Yet, they are now pressuring me to pay.
Your support and advice would mean a lot. Thank you!
March 2, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to read of these events that negatively impacted your experience of living with us at Student Roost. Your review has been passed on to the Operations Manager of your property and they've advised they have been in contact with you since your review was left and that they have worked with you regarding the financial status of your account. For any further assistance with these matters please don't hesitate to reach out to your Operations Manager directly. We appreciate your feedback. - Student Roost
The accommodation is great and the…
The accommodation is great and the people are so friendly and welcoming.
January 23, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It’s great to know you’re enjoying your time living with us and that you've found everyone to be so welcoming. We really appreciate the feedback! – Student Roost
Avoid and look elsewhere!
If people are considering booking Little Patrick Street, Belfast I would suggest to look elsewhere really especially if you are in your final year of university and hoping to get work completed.
The middle of the building (unsure about the rest) is very noisey, people literally end up shouting in their rooms to the point where you can clearly hear them in the corridors, people come and go all night, slamming doors behind them each time until the early hours of the morning. Quiet hours, no such thing and no regards to anyone else on the floor either.
Issues have been reported numerous times and nothing has ever been done. Student roost seems to care more about taking money than actually dealing with any problems. Has been ongoing since September 2024.
The staff at reception are brilliant, however issues have been reported and it seems that the other students don't give a **** really as they can just get away with everything even when they have been told about it.
I would suggest that the property manager actually looks into these issues seriously and actually speaks to people.
January 22, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry that these events have negatively impacted your experience of living with us. Your review has been passed on to the property management team and they've advised that they have responded to any outstanding noise complaints. It's very important that residents report any of these instances of noise disruptions in real time, so that our team members can address them as they happen. As we're unaware of your full details, we're unable to address your specific concerns directly, however, you can complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Airbnb Experience Avoid At all Costs
Airbnb Experience Avoid At all Costs
Asked for way more information than needed, way too personal, felt very concerned. Emailed to seek information to complain was consistently given nothing of what was asked which was rather telling. I will now report to ICO as they have my data and they will not issue my SAR as requested several times. They will also not issue their CEO details which is also telling and I am more concerned. Avoid the reviews here are atrocious. Avoid Avoid Avoid
January 3, 2025
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you had a negative experience while completing your booking. The data taken during your booking is held securely by the booking platform and not by us at Student Roost. They ask for verification for vetting purposes, which helps to assure that those who book to stay meet an eligibility criteria which is in place due to our accommodation in Glasgow being for Students only. With this mind, this also means your SAR and response from the CEO is again sat with the booking platform, rather than ourselves, so we’re unable to provide you with this information. We appreciate your feedback on the booking process and will be sure to feed this back. Many thanks – Student Roost
When I moved in the flat was dirty
When I moved in the flat was dirty
Kitchen table legs were broken
My kitchen cupboard is hanging by one hinge rased the issue when I moved in and still isn’t fixed shelves are also missing
My shower was blocked when I moved in has to use my flatmates shower and reported it
Maintenance didn’t come for a week and a half
By this time I had fixed it
They don’t email to let me know people are coming into my room
I woke up to a maintenance man in my room breaching my privacy not giving me 24 hour notice
September 19, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’re very sorry to read that you did not enjoy your experience of living at Byrom Point. The outstanding issues you’ve raised with regards to your kitchen cupboard & the shelves have been passed on to your property management team for review and they will have the maintenance team come and investigate this for you. All residents are provided with notice that team members are visiting their room, if one has been scheduled, the only time access would taken would be during an emergency. If you feel this is not the case we’d encourage you to provide the date and time of this occurrence to your property team so that they can investigate this for you. You can do this via reception or via the Feedback and Complaints form, here: www.studentroost.co.uk/feedback-and-complaints. Thank you for your feedback. – Student Roost
YOU MUST NOT LET YOUR CHILDERN LIVE HERE!
Well Student Roost have done it again! Despite reports from the day my daughter moved in of black mould to the window, nothing has been fixed. Some token decorators mate was added to the window. Now water is pooring in through the closed window and the room is soaking wet. Maintenance can not seal this as it is wet, obviously! This window should have been replaced before anyone moved in. They will put her in another room with no amenities, bedding her clothing, kitchen or bathroom accessories and non of her friends. Is this what your children work hard for! It is disgusting how they rip these children off. I wish I could add photos. No she hasn't re raised the issue as what are her options. This should not be happening and should have been repaired or replaced to a habitable standard before anyone moved it. Shocking response. So long as you get your money.
December 7, 2024
Unprompted review
Reply from Student Roost
Hi Sally, thank you for taking the time to leave us a review. We're sorry to hear that there was a leak in one of the windows in your daughters flat, causing damp. Please be assured that our in-house maintenance team have investigated the claims of black mould. However, due to the window leak, progress of treating the damp has been delayed. We are monitoring the leak and damp very closely so that we can continue to treat it when it has dried. To ensure your daughter is happy and comfortable living with us, we have offered her a move to another room, which is exactly the same room type as her current one with the same amenities, along with providing spare bedding and additional support. We are unsure where the information that there are no amenities or bedding in the new room has originated from, but we can assure you this is not the case. The property team have spoken to your daughter and she has advised us that she is happy to stay in her current room, however, the option is still available to her to move if she changes her mind. We are in regular contact with her regarding these matters, however she has raised no further concerns and appears to be satisfied with the support she is being given. If this has changed, or changes, we encourage her to contact us ASAP and we will do everything possible to accommodate her. If you would like to speak to us further please don't hesitate to contact the property team directly. Many thanks – Student Roost
Daylight robbery and incompetence …
My son has moved in to Nottingham Trent, various emails sent, various calls they are charging him for a large room won’t change it To the same price as the other accommodations within the same place £60 more each week, as he is in a smaller room. Have taken TWO deposits one for a large room one for a small room have not refunded. He had referred a friend now saying he will get a £150 voucher not monetary and still has not been sent 2 months later. No manager or income team person replying to correspondence. Will now have to place this on ALL social media complain to property ombudsman as for an organisation who is completely extortionate to students and not willing to resolve.
September 23, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry to read of these issues that have negatively impacted you, and your son, during his time at Trinity Square. I can confirm the resident has already been sent his £150 Refer a Friend voucher earlier this month and evidence of this has been emailed over to him this morning, with advice on next steps if he cannot locate it. Our Finance Department are aware of the ongoing refund request and are looking into this for you. This issue has also been escalated, so it will be treated as priority. Updates will be provided to yourself via email, and to the resident, when we have further information. Thank you for your feedback. - Student Roost
Ben Lyon is a lovely staff member and…
Ben Lyon is a lovely staff member and is the nicest person I’ve ever met. Every night he asks if I’m okay and about what kind of night I’ve had. Honestly he is a credit to the student roost business.
November 22, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased that you have had such a positive experience getting to know Ben and that he makes you feel so welcome at Byrom Point. We really appreciate the wonderful feedback! - Student Roost
If you want to get depressed choose…
If you want to get depressed choose this place!
The kitchen is in an awful condition.
The reception told me it is on students to clean it! So what are we paying you for?
I just got here a week ago! And didn’t even put my foot on the kitchen after seeing the condition.
Hygiene is something forbidden here!
Reception people are not helpful at all!
Nobody showed me around!
Nobody cares about your problems too!
Unfortunately my contract is for a whole academic year and as the policy says you can’t get your money back!
If it was possible I would ask for my money ASAP
October 18, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to read of these aspects of your stay which have negatively impacted your experience. Prior to check-in at the start of the academic year all areas, including kitchens, are cleaned via a housekeeping service, however, once residents have arrived and begin to use the spaces it is then the responsibility of the residents to take care of your shared kitchens areas. We would like to discuss the issues you've raised further with you, so we can assist where possible, which is why we have sent you a request via Trustpilot for your contact information. If you choose not to provide this we're unable to assist you directly as your review is anonymous. Alternatively, you can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Would give no stars if i could .
Would give no stars if i could .
But the one is for the staff who have to deal with this.
I turn down the accommodation. As it had some issues so was not worth the fee that i had paid.
From then i am still fighting to get just short of 12954 pounds back .
Which for some reason takes upto 28 days to be refunded.
We are now at day 21 with no sign of refund in site.
No phone no to call no e mail so have yo go through the accommodation to get in touch with them.
Not good
So i would not recommend you can always tell how good a company is when things go wrong how thay are handled
Just refund the money please .
This is. Update 10.09.24 still no refund and no sign of it. Nearly 28 days now !!!!!
Update 16.09.2024 refund done now nightmare over
September 21, 2024
Unprompted review
Reply from Student Roost
Hi Trevor, we’re very sorry to read of the breakdown in communication and delays you have experienced during the processing of your daughter’s refund. Your review has been passed on to the management team and they have confirmed they are doing everything possible to work alongside our finance department to have your correct refund issued as soon as they can. Thank you for taking the time to leave us a review, we value all feedback and use this to further improve our services for current and future residents. Many thanks – Student Roost
Sub-standard accomodation
Sub-standard accomodation - stained mattress, silverfish, mould bathroom. Kitchen - no microwave, Fridge smells, broken drawers in freezer. Oven no racks. Security an issue, block outer door broken. Overall an awful experience and would not recommend Student Roost. Not impressed with their responses, they tell you what you want to hear but don't follow up with actions.
September 21, 2024
Unprompted review
Reply from Student Roost
Hi Chris, thank you for your review. We are sorry to hear our response to you via Google Reviews on 1st October 2024, included below for reference, did not provide you with the resolution you require. We have provided all of the information possible in that response, along with avenues of how to reach us. If you would like to discuss the matters raised further we would encourage you to reach out to the property, or via the link in the response below. Thank you for your feedback. - Student Roost
Google Review response - Oct 1, 2024 10:06 a.m:
Hi Chris, thank you for taking the time to leave a review of your experience at our Nottingham Two property. We're really sorry to hear about the issues you faced, resulting in a 1 star review. We encourage all residents to log maintenance requests with the property team as soon as possible, so t hey can be logged on our system and our in-house maintenance team can respond. During the summer check-out and arrival period, we do see a larger number of maintenance requests, and our in-house maintenance team try to work through these as quickly as possible. When an issue is raised with us, we log it onto our maintenance system and complete jobs on a priority basis, which is automatically graded by the system. We’re sorry if the issues you logged with our team were not dealt with as timely as we would like. If you haven't done so already, you can complete our Feedback and Complaints form with more information, so we can investigate the issues raised - www.studentroost.co.uk/feedback-and-complaints. We use all resident feedback to further improve our services, so thank you for taking the time to leave a review. - Student Roost
Response to previous review
Not one word of your response Is true 100% not transfered from the occupant, the room was not accepted and this accommodation is not only riddled but they have done nothing but push back on the safety and welfare of a young vulnerable person.
I am keeping these false responses for my solicitor.
Not only will I make sure she gets her money plus expenses back, I will be sueing for emotional distress as she is now essentially homeless and trying to study. Not only that but I will ensure not one review site shows anything other than the truth and I will take to social media, it's worrying the way you operate.Nothing is truthful
October 5, 2024
Unprompted review
Reply from Student Roost
Hi there, we are aware this is now being dealt with directly by the Operations Manager at the property and that she is in contact with both yourself and your daughter. She is investigating this as a priority and liaising with the university, along with yourselves. Thank you for your feedback. - Student Roost
Appalling conditions
Appalling conditions - brilliant marketing - targeting children leaving home for the first time and providing filthy rooms in disrepair. Despite repeated contact and repeated assurance that issues will be resolved we have had nothing but words.
October 3, 2024
Unprompted review
Reply from Student Roost
Hi Catherine, thank you for taking the time to leave a review. I have spoken to the property team and they are aware that maintenance jobs have been raised for some cosmetic issues in the flat. When we log maintenance requests on our system, they are automatically graded and we are given an estimated completion time. During the check-in period, we do see a higher number of maintenance jobs being logged, and our in-house maintenance team are working as quickly as possible to ensure we rectify any issues raised. Thank you again for taking the time to leave a review, as all feedback is useful and used to help us further improve our services for all residents. - Student Roost
Highly dissatisfied with the service AT…
Highly dissatisfied with the service AT The Summit Leiceter.Not recommended for people who want to live peacefully. Always there is some problem. maintenance is slow. Have to tell the staff multiple times to get something done. When our fridge was broken we had to wait more than a month to get a new one.Staff is very aggressive and not friendly at all. Most of the time they say parcels are not delivered. Later sometimes they find the parcels when we insist. Heater is set for 02 hours. Does not work when we want. Only plus thing is the location.
October 3, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry that maintenance requests have taken longer than expected to be resolved, we are aware of the delays and are working tirelessly to ensure all requests are investigated promptly in priority order. Once a fridge is reported broken and confirmed to be broken then a request for a new one is sent out by our team, we then have to wait for them to be supplied by a third party. The name provided with your review does not show a match on our system and without your details I’m afraid we’re unable to confirm if, or why, yours took over a month, which is outside of the norm. We are very disappointed to read you found our team members to be unfriendly, this has been fed back to the property management and they will ensure this is reviewed with the team members. The heaters are not set to a time limit, however, the heaters in the Annex building are set to turn off when the room reaches a certain temperature but they can be turned on again, this just needs raising with a team member. If you would like to discuss the matters you’ve raised with us further I would encourage you to reach our to the team directly or complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
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