very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Review summary
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
not consensual Disposed personal items
they moved me rooms three times due to maintenance reasons, by doing this they forgot to allocate me to said rooms on the system. when i moved back to my home city for the summer they threw away all of my belongings in april and i am still awaiting compensation to this day (october 2024). this is illegal and dehumanising
April 24, 2024
Reply from Student Roost
Hi Jenai,
Thank you for taking the time to leave a review and we’re sorry to hear about your experience.
I am aware that this is currently being dealt with by the property manager, and that they are in contact with yourself and your father regarding this situation.
Student Roost
The maintenance culture is very bad
The maintenance culture is very bad, it takes months of complaining before anything gets done.
The receptionists are rude and always act like they are doing you a favour.
The manager is cunningly clueless. All they care about is rent.
September 20, 2024
Unprompted review
Reply from Student Roost
Hi Rahul,
Thank you for taking the time to leave a review. We're really sorry to hear your experience was not a positive one.
We encourage all residents to report maintenance issues to the property team, so we can log these on our system and ask our in-house maintenance team to attend. When jobs are added into our system, they are automatically graded on priority, which means some jobs will require immediate attendance which can delay other logged jobs. However, we’re sorry that you had such a long response time and this shouldn’t have happened.
We pride ourselves on providing good customer service, so we’re disappointed to hear this is not the service you received. This feedback will be sent to the property team so we can further improve our services.
Thank you again for taking the time to leave a review.
Student Roost
Dirty on move in and electrics not working
Accommodation is nice but at the price isn’t spectacular. On moving in my daughter’s kitchen hadn’t been cleaned and one of the fridges is full of rotting food and filthy. We (parents) and students have asked repeatedly for it to be cleaned but now at day 3 after moving in and nothing has happened. Some of the rooms don’t have working plugs and the poor students who are already missing home haven’t been able to plug anything in in their rooms and the staff haven’t been helpful. This big company know they can take advantage of young people moving out of home for the first time and they aren’t providing them with a decent standard that is being paid for. Many lights also don’t work but nothing gets done to fix these issues. Why aren’t the apartments cleaned and checked before new students move in?!
September 7, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry that your daughter's check-in experience was not as smooth as we would like it to have been. We have spoken to the management team regarding the issues you've raised and they've advised they attended the room on Monday morning to investigate, so that a short term solution could be put in place while we wait for the electrical issue to be fixed. The issue was logged as soon as reported to us, or contractors attended and they have confirmed there is an issue with the breaker in the fuse board causing issue with the sockets in this room, along with a couple of others. We are very sorry for this unfortunate problem which has inconveniently occurred during check-in. The parts required for the fix have been ordered and we are chasing them daily. In the meantime, we have given the residents access to the rooms with working sockets and advised them they are free to use them until the issue is fixed. We are doing everything possible to get this resolved as soon as possible. We are also very sorry the room was not cleaned to the level we would expect before arrival. We will keep the residents informed with regards to the electrical fix, however, if you have any questions in the meantime please contact the property team at reception or at york.house@studentroost.co.uk or on 0115 666 7750. If you would like to leave any further feedback you can complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. Thank you for your feedback. - Student Roost
Trying to let me pay 200 pound cleaning…
Trying to let me pay 200 pound cleaning fee, cannot provide the receipt of cleaning fee or any provement that they cost this much to clean the room. After i have ask for receipt, that said will provide me the document in a few days but actually not
June 15, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry you feel the cleaning fee for the work undertaken is unjust, however, we have provided you with evidence in the form of pictures and videos on 16th July. The company that provides our cleaning service has been advised we require an invoice for your clean and we will be providing you with this as soon as it has been sent to us. Thank you for your feedback. - Student Roost
Nottingham two disaster
My daughter has come here and beforehand they wouldn't let her view the room and she asked one of the staff if the room will look like the one online as we got to the room it looks the complete opposite the fridge was leaking brown stuff and stunk the whole room out, stains all over the walls, and damage done to one wall, there was another stain on the carpet and the tv was missing the remote, doesn't look anything like the pictures at all either
September 7, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very disappointed to read of the issues your daughter faced during check-in, as this is not the experience we would want any resident to have. We are very sorry the room was not up to the high standard we hold ourselves to at Student Roost. If you haven't done so already, I would encourage you to reach out to the property team so that they can investigate any problems that you've found in the room and have them fixed as soon as possible. You can also complete our Feedback and Complaints form (www.studentroost.co.uk/feedback-and-complaints) and a member of the team will reach out to you. Thank you for your feedback. - Student Roost
Inconvenient
I have two things to point out; One is the checkout time which I think by 10am might be too early for some especially if one, they are in the midst of doing thesis (courtesy is important at this point and i didnt even ask for a day or two of extension, just couple hours so that ill be able to clear the room and wait comfortably) also because the car that we rent might be arriving late hence why (also Which is out of my control) and Not being able to cater this kinda bothers me. Secondly, is the alarm that goes on almost on a daily and sometimes it could go on more than 15 minutes. That would be super irritating. And lastly, some receptionist that arent too friendly if you are trying to ask something. This isnt something we paid a little. The least you could do is smile.
August 30, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're sorry to hear of these aspects of your stay which negatively impacted your experience. We're sorry that you were not satisfied with a check-out time of 10:00, however, we did provide notice of this so that you could make your arrangements. Your tenancy agreement states your tenancy ends at 10:00 on the nominated day, therefore, this is when you are required to vacate your room. We thank you for your feedback regarding our accommodation and our team members. We value all resident feedback and use this to further improve our services for current and future residents. - Student Roost
Staffs are really helpful and kind
Staffs are really helpful and kind. Everything is clean and I really had a good experience. Still I’m not sure where to find related information about the details of deposit.
August 22, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we are very pleased to read you enjoyed your time living with us and that you found our team members to be kind and helpful. You can find information about your deposit on our website, here: https://www.studentroost.co.uk/your-deposit. If the answer you're looking for isn't there then just contact your property team and they'll be able to assist you. Hope that helps! - Student Roost
Terrible
Terrible. Can't call and they don't answer on the chat facility. Dreading my kid moving into one of their properties given the low rating and disgusting things I am reading here.
August 22, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of the issues you've raised. This has been fed back to the property manager and they've advised all emails are up to date, phones are being answered regularly and we do not have a chat facility at Home Park - so we wonder if you're referring to trying to reach the university accommodation team, rather than Home Park directly? A request has been sent to you via Trustpilot for you to provide us with further information in regards to your contact details. If you chose to provide us with those details, we will ask the property manager to reach out to you directly to discuss any thoughts or concerns you have, as we may be able to help. We'd be very keen to speak with you so that we can assist you with any issues and put your mind at ease. Many thanks - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we really appreciate your kind feedback on our team members! - Student Roost
Staff were very helpful with any issues…
Staff were very helpful with any issues I had and it was a clean environment.
September 20, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very pleased you enjoyed your time living at Trinity Square and that you found our team members to be so helpful. We appreciate your feedback! - Student Roost
Warm, cozy environment
My stay was great, it's a very nice warm comfortable environment to stay in while studying away from home.
September 9, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's wonderful to know you had such a great experience while living at Pittodrie Street. We really appreciate the feedback! - Student Roost
Windows are too tiny
Windows are too tiny, ventilation next to nothing. Bathroom clogs unlike other student accommodations.
Felt reception staff were rude for no reason at all.
September 21, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your time living with us that negatively impacted your stay. Our windows are fitted in line with the safety standards we are required to adhere to, which is why your windows only open to a certain degree. We value all resident feedback, good or bad, and use this to further improve our services for current and future residents. - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Out of order
The lift was out of order for 1+ month as well as the front gates, very disappointing.
August 21, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry these aspects of your stay negatively impacted your experience. We always endeavour to have any maintenance issues fixed as quickly as possible, however, in some circumstances these can unfortunately take longer than we'd hope due to the complexity of the issue or waiting times for parts or third party contractors. We value all resident feedback, thank you again for your review. - Student Roost
Would not recommend
My room was filthy when i moved in mattress absolutely covered on both sides with short curly hairs, rubbish (hi vis vest and gloves) left in the bin from contractors, no bin in bathroom, no toaster in kitchen despite other flats being provided a toaster and when i asked at reception i was told they would get one for us only to be told a few days later that they actually weren’t allowed to provide toasters anymore. kitchen inspections every single month and compared to other accommodations that don’t do them so often it became quite annoying and stressful. Reception staff were really friendly but personally I would not recommend this accommodation.
June 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear you did not enjoy your stay at Little Patrick Street. It's very disappointing to read that your room was not up to the cleanliness standards we expect upon your arrival. This has been fed back to the team. Your review has been passed on to the management team and they have advised with regards to the toaster, we only provide a microwave and kettle. Toasters present are only ones left behind from previous residents, which will have been advised at the time. The kitchen inspections are operated across sites to ensure that the shared spaces are kept to a good level of cleanliness, so that all residents may enjoy using them. Thank you again for your review, we value all resident feedback. Many thanks - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased you enjoyed your time living at St Mungo's. We appreciate your feedback! - Student Roost
more choices
great. good approach to each student. quick response to deal with your requests
August 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased you had a positive experience while living with us. We really appreciate your feedback! - Student Roost
bad experience
one lift didn't work all year, one constantly broke meaning we had to walk up 7 flights of stairs. went 3 days without water at one point, had some maintenance issues that I asked at front desk about but was never sorted, building works went on all year which I was never informed about, had scaffolding up at my window and lots of noise disturbance. electricity went out when moving out so couldn't see anything. shower constantly got blocked and flooded the bathroom. constantly dirty, sick on the stair floors which wasn't cleaned for days, dirty walls left uncleaned.
September 1, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your stay that negatively impacted your time at Trinity Square. All residents were informed about the upcoming exterior improvement works via email and on our website when making a booking, and how this may impact your tenancy. To support our residents during the works, a dedicated Student Experience Manager was available to talk to and help you, where possible, during the works being undertaken. We apologise for any inconvenience caused by the upgrades being completed on multiple lifts. We can confirmed Core 6, 16 and the Shakespeare lift have been modernised now. With regards to the issues you've raised around cleanliness, this has been feedback to the property team. We have a housekeeping team and weekly audits in place. Thank you again for your review, we value all resident feedback. - Student Roost
Stayed for three years from sept 2021-…
Stayed for three years from sept 2021- July 2024 in three different rooms. The rooms are very modern and spacious, tons of storage. Reception and staff are very friendly and helpful. The events they put on in the years I was there was amazing
July 13, 2024
Reply from Student Roost
Hi Abi,
Thanks so much for taking the time to leave a review and thank you for rating us 5 stars! 🌟
It's so great to hear you stayed with us for three years and enjoyed the events put on by the property team.
Wishing you the best for the future.
Student Roost
Accommodation Experience
Enjoyed living and being close to my campus as well as having friends living close by to keep me happy. Being closer to the train station in Chester made it easier for me to travel back and too. Would recommend to future students.
August 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased your enjoyed your time living at Tramways. We really appreciate the feedback! - Student Roost
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