very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Review summary
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pro's:
Pro's:
✅Fully furnished Suites with Big toilet attached.
✅Cleanliness and hygiene maintained all the time.
✅Awesome Amenities ( Lounge, Games, Gym 24/7, Study area, Cinema hall, Party hall)
✅Friendly Staff
✅Secured Environment
✅Safety prioritised
Con's
❌Does't not include any type of cleaning facilities ( Kitchen) within the rent, It's chargeable.
❌Visitors not welcomed properly at the property.
❌Sometimes you feel over watched.
September 22, 2023
Reply from Student Roost
Hi there,
Thank you for taking the time to leave us a review and rate us 4*! We're glad to hear you liked your room, the property was clean, you made use of the facilities, our team members were friendly and you felt safe at the property.
We don't include cleaning products in flats for health and safety reasons but we do offer flat cleaning from our Housekeeping team.
Visitor and guest policies are in place at all our properties for the safety of all residents and team members, however I'm sorry to hear you did not have a good experience when having visitors.
If you haven't done so already, you can provide feedback on the areas of your review which impacted your experience via our Feedback and Complaints form - www.studentroost.co.uk/feedback-and-complaints
We use resident feedback to further improve our services for all residents.
Student Roost
My experience was very good
My experience was very good, especially Ali, Angela, Donna and Claudia were very good and helpful as well as-soft spoken.
August 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's wonderful to read you that you found our team members to be so helpful during your stay. We really appreciate your feedback! - Student Roost
I dislike to be student roost…
I dislike to be student roost apartments.
Because, they are worker is not nicely behaours
June 1, 2024
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review of your experience with Student Roost.
We'd like to learn more about your experience so we can make improvements to our services for all residents. If you haven't already done so, you can complete our Feedback and Complaints form with more information about your experience - www.studentroost.co.uk/feedback-and-complaints
Thank you again for taking the time to leave a review, as we value all resident feedback.
Student Roost
Horrible experience moldy room moldy…
Horrible experience moldy room moldy hallways horrible customer service over priced light goes out elevators don’t work it’s depressing and horrible
May 7, 2024
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review and we're sorry you felt you could only rate us 1*.
I have sent your review to the property team who are unaware of any reports of mould from yourself, and have confirmed there are no issues with mould in the corridors. We encourage all residents to report any maintenance issues to the property team as soon as possible, so these can be logged and attended by our in-house maintenance team.
Thank you again for taking the time to leave a review, as we value resident feedback.
Student Roost
Reply from Student Roost
Hi Jana,
Thank you for taking the time to leave a review and we're sorry to hear you didn't have the best experience with us.
I'm aware of the issues with the lift at your property. Communications to all residents in this block were sent about the lift, explaining the delay in specialist contractors fixing the issue, and compensation was offered to resident affected. However, this shouldn't have happened and we're sorry for the impact it had on your time with us.
We encourage residents to report maintenance issues to their property team as soon as possible, so jobs can be logged on our system for our in-house maintenance team to attend and fix, or transfer to an external contractor if required. I'm sorry to hear this wasn't the experience you had.
Thank you again for taking the time to leave a review. We use all resident feedback to further improve our services to create a positive living environment for all residents.
Student Roost
Don’t book
This place is so terrible . The lift didn’t work for the whole year. There was no water and power for mutiple days. Someone set the bins on fire and I couldn’t escape and I was scared for my life. The builders looked into people windows and
February 13, 2024
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review, and I'm sorry to hear your experience was not a positive one.
I'm aware of the issues with the lift at your property. Communications to all residents in this block were sent about the lift, explaining the delay in specialist contractors fixing the issue, and compensation was offered to resident affected. However, this shouldn't have happened and we're sorry for the impact it had on your time with us.
We informed residents of the water outage as soon as we were made aware, and kept residents updated throughout the repair process, as well as providing bottled water and empty flats for showering. However this shouldn't have happened and we're sorry it impacted your stay.
The fire in the bin store is now with the local authorities and we cannot comment further.
We appreciate that building works at the property have affected some residents, but we are sorry to hear about builders looking into windows. Builders were made aware they were working in people's homes and should respect the privacy of residents. I will send this feedback to the property team to send to the contractors.
Thank you again for taking the time to leave a review.
Student Roost
Overpriced for what you get
Bikes get nicked. Kitchen just devolves into a mess because staff don't make tenants take any accountability whatsoever. It really is bad for the money you pay. Complete staff neglect.
There is complete and utter mess in the kitchen and the staff reply saying "we can't be accountable for someone else's standards that may differ to othe people's". These comments after there have literally been maggots in the kitchen. It resulted in me having to be a literal maid for everyone who never cleaned up. I came back after 2 months away abroad and the place looked like a bomb had hit it.
The bike on the other hand happended due to staff encouraging students to yank the door open due to the keys not working to allow access. Then obviously someone must have seen this and just went in there themselves and stole my bike. Security is shocking.
I really do think that considering the money you pay you should receive better!
August 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to hear of these aspects of your stay at The Towpath that had a negative impact on your experience. We have passed your review over the Operations Manager at the property and he has advised he is aware of your complaints. If you would like to discuss the matters you’ve raised with the team further you can complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
CANNOT RECCOMEND
I lived in student roost from september 2023- july 2024. During my time there i had a plethora of issues, none were resolved. I had sent an email to complain about my living situation, see here:
I am writing to make a complaint against the people living in block F flat 29. I have woken up this morning to find that all of my food has been taken from my cupboards and food has been smeared on my bedroom door. i am very disappointed with this. i would also like to request to change flats as i feel as though it being bullied/targeted by my flatmates. I would also like to request to cancel my booking for the next academic year to live in student roost.
Dated 30/1/2024
I also spoke to members of staff regarding this issue. However i was never offered support or a change of flats. Leading to me living at home for most of the year, spending money on a flat i am not comfortable living in. I believe student roost do not care for students wellbeing or safety. they just want to grab money.
August 15, 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review.
Your review has been passed on to the Senior Operations Manager who is aware of the issues you've raised. They have advised that they worked with you and all parties involved to try and find a resolution to your problems. We are very sorry if aspects of the situations were not handled to the best of our team members' abilities and this has been fed back to them so that their services can be improved for current and future residents. We appreciate your feedback. - Student Roost
Lifts always broken always had to climb…
Lifts always broken always had to climb 10 flights of stairs
3 fires
Big rooms but still a basic kitchen no propper eating area
August 14, 2024
Reply from Student Roost
Hi Isaac,
Thank you for taking the time to leave a review and we're sorry your experience with us wasn't an overall positive one.
I'm aware of the issues with the lift in your property. All residents affected were communicated with and informed why there was a delay in fixing the issue from our specialist external contractors. All residents affected were also provided with compensation, however this shouldn't have happened and we apologise for the impact this had on your stay with us.
Thank you for taking the time to leave a review, as we value resident feedback.
Student Roost
Threatened with debt collectors even though I always paid rent on time.
I always paid my rent on time and even made a habit of going to reception in person to pay so that the staff knew I paid, and yet all year round I was constantly harassed with late rent emails with threats of sending a "third-party debt collection agency" which is quite frankly terrifying to read over and over when you are 19 and living away from home. I brought this up with staff multiple times and I was told they would put notes on the system and notify management that I had paid my rent, yet I still received the emails all throughout the duration of my tenancy. I felt extremely vulnerable and paranoid that my items would be wrongfully repossessed whenever I went out of the flat for lectures or even when I went home for holidays, and that feeling of paranoia persisted for the whole year, making my 2nd year at university quite miserable. (The Summit @ Student Roost, Leicester)
September 17, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of this aspect of your time at The Summit which negatively impacted your stay, as this is not an experience we would want any resident to have. There are some things we cannot discuss publicly in reviews, such as financial account specifics, so we have passed your review over to the City Manager and so they are aware of your feedback and they would be more than happy to speak to you regarding the issues you've raised. If this is something you would be interested in doing, you can contact your property directly, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. - Student Roost
Heating broke for all of winter and…
Heating broke for all of winter and they took their time fixing it. Gave us a portable heater in the meantime that didn’t work. Continually gaslit us into believing we never reported a heating issue. A lot of staff were lovely but a lot were rude. Don’t expect to be treated with respect
December 3, 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to hear of these aspects of your stay at Little Patrick Street which negatively impacted your experience. We value all resident feedback and use this to further improve our services for current and future residents. - Student Roost
Student Roost Rating
Student Roost is very efficient, they take care of their tenants needs and the staff is very understanding at all times. Ever willing to listen and help. I also like how they consider their tenant's safety at all times.
July 14, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It’s great to know you enjoyed your time living with us and that you found our team members to be so caring and helpful. We really appreciate the feedback! – Student Roost
The reception service is really good…
The reception service is really good and they are so kind
July 27, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we are so pleased you had such a positive experience getting to know our team members. We really appreciate your feedback! - Student Roost
Rude rude staff and managers with no…
Rude rude staff and managers with no empathy whatsoever
June 6, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave a review on your experience at Student Roost. We’d be keen to speak with you to find out more, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
1 star is generous
Reception staff (bar one or two members) were rude, dismissive and downright disrespectful when I complained about issues. Student roost are also money grabbers who fine residents extortionate sums of money for “damage” to the rooms.
June 1, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We're very sorry to hear you did not enjoy your time at Little Patrick Street. Your review has been passed on to the management team. We appreciate your feedback. - Student Roost
Didn’t fix my blind for near 3 months…
Didn’t fix my blind for near 3 months after filing a complaint, locked off our balcony for near 3 months without any warning. No security on the entry door and our front door didn’t lock for the entire year. The staff were helpful where they could be, and very kind. They had no control over maintenance, which I think was the main issue.
June 20, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your stay at Central Place that negatively impacted your experience. We are very sorry that you experienced a faulty blind. Our records show this was never reported, it was something picked up during inspections, and we then attended to this within a couple of weeks, which at the time was the fastest we were able to attend to the matter. We are aware that your balcony was unfortunately deemed unsafe during an inspection and we were ordered to immediately shut access to it, we then let all affected students know why this was. The balcony is now being replaced as part of a larger project and we apologise that you did not get to access it for the entirety of your stay. We are very sorry to the issues surrounding the cluster access door. Unfortunately, the fix for the issue has taken longer than we anticipated and we are extremely apologetic for any inconvenience caused. Thank you again for your review, we value all resident feedback and use this to further improve our services for current and future residents. Many thanks - Student Roost
Friendly and responsive team always…
Friendly and responsive team always very helpful at Apollo Court Liverpool
July 12, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We really appreciate the lovely feedback and are so pleased you had such a positive experience with our team members! - Student Roost
It a nice accommodation but the new…
It a nice accommodation but the new price is too outrageous for a student to afford. Please try address the issue of bed bug is too much in the building. Even all my friends rooms have bedbugs which is very bad to health
July 2, 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry to hear of these aspects of your stay that negatively impacted your experience. We thank you for your feedback around financial aspect of your residency, we value all resident feedback and use it to further improve our services for current and future residents. With regards to bed bugs, we have had only a couple of reports of bed bugs from residents, however, once investigated by our third party pest solution contractor no evidence of bed bugs have been found. We appreciate your feedback. – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are so pleased you found our team members to be helpful during your stay. We really appreciate your feedback! - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very pleased you enjoyed your time living with us! - Student Roost
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