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Review summary

Created with AI, based on recent reviews

Considering 3,275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the pricing of products, finding them to be reasonable and offering good value for money. Many also highlight the quality of the items received, often noting that they meet or exceed expectations. Reviewers appreciate the ease of ordering and the variety of products available. However, some people were dissatisfied with aspects of the delivery service, citing issues with charges, damaged parcels, or incorrect items. There are also mixed opinions regarding product descriptions and the overall quality of some items, with a few customers reporting receiving faulty or ill-fitting goods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Product

Customers had ambiguous experiences with product quality and condition. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, fast delivery,... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, affordable, and even... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more

Rated 5 out of 5 stars

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good. The shoe b... See more

Rated 5 out of 5 stars

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more... See more


Company details

  1. Department Store
  2. Bedding Store
  3. Countertop Store
  4. Electronics Store
  5. Home Goods Store
  6. Women's Clothing Store

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

Misleading item description on website

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded so in the end I was happy with Studio’s customer service

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Sorted out my problems,none of which were their fault,quickly and to my satisfaction. No contact phone number and had to communicate via email. This is only the only downfall.

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Returns Experience

Really poor experience from this organisation. Purchased several items and needed to return a couple as they came up too small. They charge £4.99 per item sent back + £4.99 postage. This is on top of the £4.99 delivery you pay at purchase, so my advice to potential customers is be confident in what you are buying as the returns cost and process is not ideal. T&Cs do state the above so more fool me for not checking first but feels like a real rip off for customers as it's not easy judging sizes online. I will take my medicine but won't be purchasing from Studio or other brands under the umbrella again in the future.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

STUDIO RIP OFF

Studio with the aid of Lambretta seem to think I am a relative of Victoria Meldrew in “One Foot In The Grave” The cobbler lost one of Victor’s shoes so only charged him half price. I purchased a pair of Lambretta trainers at a bargain price of £8 unfortunately they were supposed to be size 12 EU size 47. They are EU size 46 or size 11. To return them would cost me another £4.99 despite the fault being with Studuo and Lambretta. So Victor Meldrew did better than me since £9.98 postage is more than 50% of the £8 purchase price. It is about time The Consumer Rights Act stated that when the seller is clearly in the wrong they should pay for return postage and refund the full cost of the purchase including the delivery postage.

April 11, 2026
Unprompted review
Rated 2 out of 5 stars

Delivery and returns terrible

Items are well priced,but it turns disapointing when you get hit with high delivery prices,definitely changes my mind with ordering from them,as well as another fee if you have to return items,terrible.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Sketcher Shoes

The item I ordered arived quickly and very well packaged, the shoes were well described which made it easier to choose a pair for myself, they are a perfect fit and very comfortable. There are a lot of bargains on the site which are well worth looking at as there is something for everyone to choose from.

March 30, 2026
Unprompted review

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