Study Active Reviews 823

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the clear and easy-to-understand study materials and online platform. Reviewers are particularly impressed with the quick response times from customer service and the overall efficiency of the service provided. However, some people were dissatisfied with the quality of support, mentioning issues with communication, slow updates, and conflicting information. A few other people also felt that the online platform was glitchy and that the voice on the training courses was monotonous, making it difficult to absorb information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers praise the smooth and well-explained... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the supportive and... See more

Service

Customers had positive experiences with service, often highlighting the clear explanations and supportive... See more

Response time

Clients share positive opinions on response times, with many praising the quick, clear, and genuinely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience during my in person assessment. All went smoothly, whole process explained before we started which helped to put me (and my client) at ease. The gym was on the smaller side bu... See more

Company replied

Rated 5 out of 5 stars

Study active have been incredible in helping me get my level 2 & level 3 qualifications. They have been supportive throughout the whole process and have helped me when I have needed it to make it... See more

Company replied

Rated 5 out of 5 stars

Exam completed for level 2 Gym Instructor. After a round trip of 15 hrs to get down to Welwyn Gardens from Scotland were I was met by Colin one of your study active assessors.A Very polite gentlema... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with the Level 2 gym instructor course. Study material was really clear and useful, I really liked the videos that supplement the work. Charlie was fantastic during my... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Career and Education Provider
  3. Education Center
  4. Educational Institution
  5. Fitness Center
  6. Personal Trainer

Written by the company

Study Active is one of the UK’s leading and most established providers of Personal Trainer qualifications. Study Active is an Active IQ approved centre delivering CIMSPA endorsed and Ofqual regulated Gym Instructor & Personal Trainer courses, delivered by online and blended learning. Rated “Outstanding” by CIMSPA and “Highly Recommended” by ukactive, Study Active prides itself for delivering exceptional course quality, cutting edge innovation, and excellent customer service. In addition to Personal Trainer courses, we also offer the prestigious RSPH Level 4 Award in Nutrition as well as a range of other professional development courses. We also pride ourselves on the careers support that we provide our graduates due to our substantial links with nationwide Gyms and Personal Trainer companies. Our holistic approach makes us a very popular choice for anyone wanting to enter and progress in the fitness sector.


Contact info

4.8

Excellent

TrustScore 5 out of 5

823 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional assessor

I recently finished L2 Gym Instructor course. It was excellent experience. My assessor, Colin was particularly helpful and explained everything in detail, making me feel comfortable throughout the process. I'm truly grateful for the support I received

May 9, 2025
Unprompted review
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Reply from Study Active

Hi Omar,

Congratulations on completing your Level 2 Gym Instructor course. We’re delighted to hear you had such a positive experience and that Colin’s support and clear guidance made you feel comfortable throughout. Thank you for your kind words and we wish you every success in your future career.

All the best, Carly

Rated 5 out of 5 stars

It’s been fantastic learning about…

It’s been fantastic learning about what’s involved in becoming a PT. The course allowed me to study at my own pace, alongside a demanding job. It has motivated me to continue learning and build on the knowledge I’ve gained so far. I would definitely recommend this to anyone looking to start their journey.

April 25, 2025
Rated 1 out of 5 stars

AVOID THIS COMPANY AND COMBINED PACKAGES

Be very cautious on purchasing any of these courses that they offer as combined packages. They stipulate a 2 week period cancellation period for the WHOLE package: on the more advanced courses, even if you have never tried them out or will not access them after 6 months to 1-2 years as you progress through the courses. They then refuse to refund any course from any part of the combined package, despite their heavy promotion of combined packages. As justification they say you agreed in the terms and conditions ignoring the basic unfairness of what they promote. Buy only the course that you need as stand alone as I lost over £2000.

April 11, 2025
Unprompted review
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Reply from Study Active

Dear Ian,

Thank you for writing us a review.

I see you enrolled in September 2022 on our Master PT course package. This obviously saved you money as compared to buying courses individually.

In February 2025 you asked us for a partial refund however we advised that as per our terms and conditions, you were outside the cancellation period by a considerable amount of time.

You are still more than welcome to pursue your studies so please reach out to us via support@studyactive.co.uk to let us know how we can support you.

Kind regards

Study Active

Rated 5 out of 5 stars

Highly recommend

I recently completed my level 2 gym instructing course & would highly recommend. I had Chris for my practical assessment who was lovely & so knowledgeable & really made me and my dad feel at ease. Looking forward to completing my Level 3 PT qualification, thanks again!

March 16, 2025
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Reply from Study Active

Hi Mollie,

Thank you for your fantastic review! We're so glad to hear that Chris made your practical assessment a positive experience and helped you and your dad feel at ease. We're excited for you to continue with your Level 3 PT qualification and wish you all the best on your journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Absolutely amazing company to study…

Absolutely amazing company to study with, they cover all angles of the courses. I studied both L2 Gym Instructor and L3 Personal Training with study active. Course content, webinars and manuals are on point.

Tutors are very knowledgeable and only a phone call away. Kelly and Heather were were good, my tutor for L3 Rebecca was amazing, I phoned several times and she was genuinely interested in helping me pass and has a wealth of knowledge. I can’t thank Rebecca enough.

I highly recommend Study Active to anyone who is wanting to study L2 or L3.

Amazing company with great staff.

March 25, 2025
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Reply from Study Active

Hi Wasim,

Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience studying both your L2 Gym Instructor and L3 Personal Training courses with us. It’s wonderful to know that the course content, webinars, and manuals were on point and that Kelly, Heather, and especially Rebecca were able to provide the support you needed. We truly appreciate your recommendation and wish you the best of luck as you continue your fitness career!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Support from the team was fantastic

Support from the team was fantastic, always prompt, clear and gave full explanations. Particular thanks to Rebecca, Natalie and Louise for your guidance.

March 27, 2025
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Reply from Study Active

Hi Hayley,

Thank you for your kind words! We're so pleased to hear that you found our support team fantastic and that Rebecca, Natalie, and Louise provided clear guidance throughout your journey. Wishing you all the best in your fitness career!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Really great

I've recently completed my L2 Gym Instructor course and everything has been really great. The online materials are good quality & easy to use, the tutor support team are very responsive, and there are lots of additional materials to help prepare you for the practical assessment. Colin was my assessor - he explained everything in detail & put me at ease straight away, resulting in an enjoyable experience for my practical. I'm looking forward to getting stuck in with L3 PT now!

March 23, 2025
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Reply from Study Active

Hi Heidi,

Thank you for your amazing review! We're delighted to hear that you found our course materials, tutor support, and additional resources helpful in preparing for your practical assessment. It’s great to know that Colin made the experience enjoyable and put you at ease. Best of luck with your Level 3 PT—we’re excited to support you on the next step of your journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

A great experience with study active

A great experience with study active. Constant tutor support whenever needed and such a friendly assessor for my practical - Chris Walsh - made me feel totally at ease and filled me with confidence throughout. Thank you study active !!

March 19, 2025
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Reply from Study Active

Hi Pheobe,

Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with Study Active and that our tutor support and Chris’s friendly approach helped you feel confident throughout your practical assessment. Wishing you all the best in your fitness journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Great experience

I just finished my Level 2 Personal Trainer qualification with Study Active, and I honestly couldn’t have asked for a better experience! From start to finish, I felt completely supported.

At the end of the course, there were a few assignments I was a bit nervous about—like filming a client consultation and delivering a training session. But in the end, it all went so smoothly! I filmed my consultation at home and decided to do my practical exam in person.

Colin was my assessor, and I really enjoyed the session. He was there every step of the way, making sure everything was going well without ever feeling intrusive. His feedback was really constructive and made the whole experience feel positive and professional.

Now, I’m excited to start my Level 3 with Study Active.

March 23, 2025
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Reply from Study Active

Hi Alina,

Thank you for your wonderful review! We're so glad to hear that you had such a positive experience completing your Level 2 qualification with us. It’s great to know that Colin’s support and feedback helped make your practical assessment smooth and rewarding. Wishing you the best of luck as you move on to your Level 3—we’re excited to continue supporting you on your journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Passed my Lv 3 PT exam with Study Active!!

Just completed my Lv 3 PT exam with Study Active and it was a brilliant experience from state to finish. My assessor, Colin, was really helpful and explained everything in detail before guiding me through my final assessment. He took the time to detail what was required and provide useful tips to support my learning. I would highly recommend Study Active if your thinking of training to be a personal trainer in the future and Colins assessment skills are great 👍

March 22, 2025
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Reply from Study Active

Hi Russ,

Thank you for your fantastic review! We're so pleased to hear that you had a brilliant experience completing your Level 3 PT exam with us. It’s great to know that Colin provided clear guidance and valuable support throughout your assessment. Wishing you all the best in your future as a personal trainer! 💪

Kind Regards,
Study Active

Rated 5 out of 5 stars

Level 2 assessment

Did my practical assessment yesterday with Chris Walsh and he was absolutely amazing. I was put at ease from the very start and felt very comfortable about what I was being instructed to do. Can’t wait to do my level 3 with them now

March 21, 2025
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Reply from Study Active

Hi Colleen,

Thank you for your great review! We're so pleased to hear that Chris made your practical assessment such a positive and comfortable experience. It’s fantastic that you're feeling confident and excited to continue with your Level 3— we can’t wait to support you on the next step of your journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Fantastic Experience with Study Active

I completed my L3 Personal Training Qualification today, successfully passing my practical assessment with Chris Walsh! From the moment my client and I arrived, Chris immediately made us feel at ease. He had a wonderful manner throughout the assessment; providing support, encouragement and helpful tips for my future development in the industry. The entire experience was so enjoyable and I’m so pleased that Chris was my assessor - highly recommend to all learners!

I’ve found the course as a whole comprehensive, well structured and thorough. I’d like to give a special shout out to Kelly and Heather who have both been so efficient in responding to any queries or concerns I’ve had throughout my learning.

A big thank you to the entire team at Study Active. Couldn’t have chosen a better company to achieve my qualifications with!

March 18, 2025
Unprompted review
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Reply from Study Active

Hi Liv,

Thank you for your amazing review! We're thrilled to hear that Chris made your practical assessment such a positive and supportive experience, and congratulations on passing your Level 3 Personal Training Qualification! It’s also great to know that you found the course well-structured and that Kelly and Heather provided excellent support throughout your journey. Wishing you all the best in your future fitness career.

Kind Regards,
Study Active

Rated 5 out of 5 stars

Colin was a great examiner

I recently finished my L2 gym Instructor course and the whole process was very smooth with loads of help from staff from study active. On the day I arrived at the gym group and was met by Colin. Colin was a great examiner, he was constructive and informative with all feed back and really made for a pleasant and rewarding experience.

March 17, 2025
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Reply from Study Active

Thank you for your great review. We're so pleased to hear that you found the process smooth and that our team provided plenty of support. It’s fantastic that Colin made your practical assessment a positive and rewarding experience. Congratulations on completing your Level 2 Gym Instructor course!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Nice course

Nice course, practical was good.

February 21, 2025
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Reply from Study Active

Hi Gemma,

Thank you for your review! We're glad you enjoyed the course and had a positive experience with the practical assessment. Wishing you all the best in your fitness journey!

Kind Regards,
Study Active

Rated 5 out of 5 stars

I chose Study Active after seeing the…

I chose Study Active after seeing the great reviews from other students and glad I did. I had my L2 practical with Colin who made me feel at ease throughout my assessment as well as providing me with guidance along the way which was greatly appreciated!

February 22, 2025
Unprompted review
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Reply from Study Active

Hi Megan,

Thank you for your great review! We're so happy to hear that Colin helped put you at ease during your Level 2 practical assessment and provided valuable guidance. We’re glad you chose Study Active and appreciate your kind words!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Review of Study Active Training Provider

I recently decided to make a career change to become a PT and after some research chose Study Active as the provider. The courses have been a mix of on line learning, coursework, theory and practical exams which have been well structured and with great course content. I have to make a shout out to my tutor, Rebecca, who has been nothing short of outstanding. Her knowledge and attention to detail I have found incredible and although she is on the other end of the phone has been very approachable and we have set the world to rights on a few occasions. I think having a tutor who you can connect with is so important to the experience as it makes distance learning much more enjoyable and easier. The office team who answer the phones have also been great and any admin queries are dealt with quickly, which is especially important when you are waiting for results. Overall a great provider and I would not hesitate to recommend if you are the sort of person who can self motivate and manage remote learning.

March 7, 2025
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Reply from Study Active

Hi Jonatha,

Thank you for your fantastic review! We're so pleased to hear that you’ve had a great experience with our structured course content and support team. It’s wonderful to know that Rebecca has been such a valuable tutor, making your learning journey both enjoyable and insightful. Wishing you all the best in your new career as a PT!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Tutor support and resources were great

Tutor support and resources were great. The exams and assessments were straightforward and pressure free. I completed my Level 2 & 3 with them, just waiting for my certificate. I would recommend 👌

February 24, 2025
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Reply from Study Active

Hi Steph,

Thank you for your great review! We're thrilled to hear that you had a positive experience with our tutor support and resources. Congratulations on completing your Level 2 & 3, and we hope you receive your certificate soon!

Kind Regards,
Study Active

Rated 5 out of 5 stars

Very happy!

I was really nervous going into my level 2 practical assessment, but Colin helped to put me at ease and gave me some really helpful advise for completing my level 3!

February 10, 2025
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Reply from Study Active

Hi Coral,

Thank you for your review! We're so glad to hear that Colin helped ease your nerves and provided valuable advice for your Level 3. Best of luck with your studies, and we’re here to support you every step of the way!

Kind Regards,
Study Active

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