Stylelux 

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See what reviewers are saying

Rated 3 out of 5 stars

Not sure yet, I placed an order a week and a half ago and it only says order placed. No updates this far. Hoping I didn't just throw away money!

Rated 2 out of 5 stars

A friend of mine order a beautiful rose ring. For me as a favor. I never received the ting and ive been sending messages to the company but not getting any response. I was really looking forward to m... See more

Rated 3 out of 5 stars

I saw an advert of a cosmetics product and wanted to find out the price of it, so I had to go through the process of buying, but I didn't give my card details and never confirmed my purchase. Neverthe... See more

Company replied

Rated 5 out of 5 stars

I was going to order this product but found it too expensive for my budget. Unfortunately my order went through even though I had not entered my credit card number. I contacted them right away and CS... See more


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not sure yet

Not sure yet, I placed an order a week and a half ago and it only says order placed. No updates this far. Hoping I didn't just throw away money!

March 6, 2021
Unprompted review
Rated 2 out of 5 stars

A friend of mine order a beautiful rose…

A friend of mine order a beautiful rose ring. For me as a favor. I never received the ting and ive been sending messages to the company but not getting any response. I was really looking forward to my ring and doing business with this company. First impression is a deal make or break
😔

February 20, 2020
Unprompted review
Rated 5 out of 5 stars

Luxstyle is an easy company to deal …

Luxstyle is an easy company to deal with and their product for lash growth actually works! I am a sceptic usually, so I was very pleased to find that my faith was valid.

October 14, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Carmel. Thank you for your review. I am glad to hear you had a good experience with the Quick Max and the company itself.

Rated 5 out of 5 stars

Quickmax a trusted product!

Hi,
I bought the quickmax after seeing advertisments in facebook.The delivery was vry prompt.I am happy with the service.And the quickmax indeed helped me alot as my lashes are thinned n short.Now they are thick n long.My expectations were fullfilled.Thank you again for introducing such a wonderful product.

Regards
Kavitha

August 5, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Kavitha. Thank you for your review. I am glad to hear you are happy with the product.

Rated 2 out of 5 stars

I never order this mask

Hello, i just received a blackhead must and i never order it. Im trying to email the email which is given on the letter. Can anyone do something about this?I dont even order that thing aso

July 14, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Mannraj,

Did you visit our website and provided your personal details?

We do not send unsolicited orders.

You can reach our customer service at mail@luxstyleintl.com

Rated 1 out of 5 stars

returning the blackhead killer

I want to return the blackhead killer mask because it not effective on me. I had e-mail to your company too much and there are no news. Can you give me the return instruction?

June 4, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Muhammad,

We are sorry to hear that you are not satisfied with the Blackhead Killer mask and you have not received an e-mail back. Could you please upload your order number to double-check the order was placed with us? It should start with "LXUS".

You may try the products within reason and return them to us within 90 days of purchase to receive a refund or a credit on your invoice. If you are dissatisfied with your purchase, then you must return it to us within 90 days. Returns sent back after the 90-day grace period will be automatically rejected.

It's always the customer's responsibility to make sure the item arrives safely at LuxStyle. Under no circumstances are we able to provide return postage or a pre-paid envelope to return the products back to us.

Please send your return package to:
Lux International Sales ApS
Messevej 12
DK-9600 Aars
Denmark

If you would include a note with the following information in the package: order number, name and address for the Customer (you), we will be able to process your return more quickly.

IMPORTANT: Since you are using the satisfaction guarantee, clearly state in a note that you place in the envelop: "I am using the satisfaction guarantee because...).

Rated 4 out of 5 stars

I give them 4 stars because even though …

I give them 4 stars because even though my first package probably got lost in the mail, they were very quick to respond to queries and made me feel at ease because they immediately dispatched another package which i eventually got in the mail. If customers service counts for anything, these guys (Vaughn Klier in particular) are fantastic.

May 26, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Samantha. Thank you for your review. I am glad to hear Vaughn fixed the problems for you. I will be sure to pass this on to him.

Rated 2 out of 5 stars

It doesn't really work on me after …

It doesn't really work on me after second time I applied again.
But I will still give it a try and would tell my families about this product.

April 20, 2017
Stylelux logo

Reply from Stylelux

Hello ,

Thank you for leaving us a review.

We are sorry to hear that you have not been able to use the Blackhead Killer masks with great success.

We have the following tips:

- Make sure that the mask is fully dried. This should take 15 minutes but in some cases, it can take longer.
- Take a warm shower or bath before applying the masks.
- If you are in a humid environment, try sitting next to a ventilation unit or heater to allow the masks to dry faster.

Good luck and have a good day!

Rated 5 out of 5 stars

Surprising Results

I myself a 41 year old man with my wife and teenage daughter tried the blackhead killer and the results were amazing. We didn't expect much of result however our skins feel ever so smooth and blackhead free.

April 2, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Justin,

I am happy that you and your wife and daughter tried the masks and were happy with it.

Rated 3 out of 5 stars

Quickmax review

I wasn't a big fan of the QuickMax lash growth product.
I have purchased two bottles so I'm able to see the difference over a couple of months. It has been about two-three months now and I'm almost finished the bottle. I haven't seen any improvements, which disappoints me. The product looks very thin, I'm not sure if that is supposed to be the product but it looked like water and it when I would apply it to the root of my lashes it would irritate my eye. Only if it got in my eye but that was the case because I think, the product is so watery.

March 16, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Fleur,

Thank you for your honest review.

The Quickmax is an eyelash growth serum so it is supposed to be a clear liquid, like you described, and is applied as an eyeliner.

Please contact our customer service department, mail@luxstyleintl.com, and inform if you still qualify for the 90 day satisfaction guarantee.

We are sorry to hear that you were not satisfied.

Rated 5 out of 5 stars

Excellent

Have had no troubles receiving and canceling products with satisfaction results.

January 24, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Rose,

Thank you for sharing your experiences with us.

We are glad that have been able to help!

Rated 5 out of 5 stars

Really understanding

They were very helpful

January 14, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Sylvia,

Thank you for your review.

We are happy our customer service team was able to provide sufficient help.

Have a great day!

Rated 5 out of 5 stars

Fastest delivery ever!

I have no idea how this shop pulled it off, but the package was at my door within 4 days(!) and I live in a different country!

fast delivery, Great item.
thank you!

January 6, 2017
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Eran,

Thank you for your review.

We ship worldwide from our warehouse in Denmark with priority.

Shipments that are not sent overseas will arrive within a week.

We hope you enjoyed your order with us.

Rated 5 out of 5 stars

Blackhead killer-peel of mask

Its really not a scam like others mentioned. Super fast service from Denmark to Singapore only 11days after payment made. Very attentive customer service. Keep up the good service. The blackhead mask is worth buying and super effective.

December 21, 2016
Unprompted review
Stylelux logo

Reply from Stylelux

Hello.

Thank you very much for your review. I am really glad to hear you are very happy with the product.

Rated 5 out of 5 stars

Excellent experience.

I was very impressed when I wished to return a product. They were very courteous and helpful - such a change from companies that almost force you to keep a product - a guarantee the customer is lost, rather than leave the customer with a positive experience.

December 12, 2016
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Dee,

I am sorry to hear you wanted to return the product but I am very glad we made it easy for you to do so.

Rated 5 out of 5 stars

Restored Faith

What started badly with a final demand letter out of the blue..my day has now a smile on its face!
A special thankyou to Antonio C for sorting this out for me so quickly.
Am feeling confident to proceed with another order now and to using this company again.
Well done!
Lyeanda

December 10, 2016
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Lyeanda,

Thank you for your review. I will be sure to deliver your thank you to Antonio for you.

Rated 5 out of 5 stars

About customer service

Customer service very good , and I'm very happy

November 25, 2016
Unprompted review
Stylelux logo

Reply from Stylelux

Hello Hong,

Thank you for your review. I am glad to hear you are happy with us and that everything went well.

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