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STYLPRO by STYLIDEAS Reviews 

500
•
TrustScore 4.5 out of 5

4.6

Beauty Product Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the professional and knowledgeable staff who provide quick, helpful responses. Many appreciate the easy resolution of issues, often receiving prompt replacements for faulty items. Reviewers frequently express satisfaction with the products' effectiveness and the positive results achieved. However, some people were dissatisfied with product quality and durability. Several customers reported items like LED masks or curlers stopped working or developed faults after only a few months or a year. Common problems included products not turning on, lights failing, or chargers malfunctioning, leading to disappointment regarding item longevity.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its effectiveness, ease of use, and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, fantastic, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the outstanding performance... See more

Service

Customers had positive experiences with service, often highlighting the excellent and outstanding customer... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied

Rated 5 out of 5 stars

Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

500 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(500)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Had the product for a few months now…

Had the product for a few months now and I really like it. I’ve not perfected usikg the curling bits but that’s me being utterly useless i think, not the product. The other attachments are fab and leave my hair with volume and smooth. Decent for the price paid.

March 24, 2025
Rated 4 out of 5 stars

Replacement Item

The first item failed after only two months, however Stylideas were very quick to send out a replacement which arrived within a couple of days. It is too early to say how the replacement item is performing.

August 5, 2025
Rated 5 out of 5 stars

Great Customer Service

I am very happy with the customer service I received from Team Tom. They answered my email fairly quickly, the outcome of resolution was amazing! Thank you so much for your excellent support.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Had an issue with my mask, they sent a return label. Once I sent it back, they sent me a new one. Great service.
Really the mask as well.

June 18, 2025
Rated 5 out of 5 stars

I was really impressed

I was really impressed with the customer service. My stylpro glasses were losing charge and I was sent another pair. Haven’t used them yet but very pleased with the replacement.

June 11, 2025

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