SubaruPartsDeal.com Reviews 354

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, often noting that it's better than local dealers and even more appealing during promotions. The products are consistently described as high-quality, genuine OEM parts that fit perfectly and are exactly as described. Reviewers also highlight the fast and efficient delivery service, with many receiving their orders ahead of schedule and well-packaged. The website is easy to navigate, making it simple to find and order the correct parts. However, some customers also noted issues with parts not matching website photos or being the wrong color, and a few experienced slow or expensive shipping. There were also instances where orders were voided due to discontinued or backordered parts, or where customers received incomplete or incorrect items. A few reviewers mentioned difficulties with customer service regarding adding parts to existing orders or processing returns for incorrect items.

What people talk about most

Product

Reviewers express satisfaction with the product, often finding exact, genuine, and original parts that fit... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

Price

Users describe positive interactions with price, often finding them reasonable and competitive compared to... See more

Quality

Clients share positive opinions on quality, with many reviewers finding the parts to be perfect, new, and... See more

Order

People report positive experiences with order, highlighting easy ordering processes, fast shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was able to pick up several oil and air filters for my Subaru Outback at a very fair price. The items were shipped two days after the order was placed and delivered three days after shipment.

Rated 5 out of 5 stars

Got what I ordered, was able to add it to my Subaru just fine. My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green... See more

Rated 5 out of 5 stars

The website is easy to navigate and the labeled parts diagrams for the area of the car being repaired helps ensure the right part is ordered. Pricing is always competitive, and even more so during pro... See more

Rated 4 out of 5 stars

We got the right part, it was new oem and it worked. Fast delivery, part arrived a day before it said it was going to be here. The only reason I am giving them four stars is because of their customer... See more


Company details

  1. Auto Parts Store

Written by the company

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

354 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Some of the worst customer service possible.

One of the worst customer service experiences possible after my shipment was damaged. It took 2.5 months multiple calls and emails to get them to refund only part of the order that was damaged. I have genuinely considered if they are running a scam on the RMA side by how challenging it was to get them to do anything. Unfortunately, I am still out about $380 from the order due to them refusing to honor the second part of the RMA and completely ignoring me. I would highly recommend to avoid them at all costs.

July 14, 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Rated 5 out of 5 stars

Got what I ordered

Got what I ordered, was able to add it to my Subaru just fine.
My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green Subaru, but the replacement door handle is black. I really don’t mind, especially for the price I paid for everything (and it just being a piece of plastic), but something for the website to consider.

July 24, 2025
Rated 1 out of 5 stars

You sent the wrong wrong part number part number

You sent the wrong part number

July 24, 2025
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward.

Thank you for taking the time to let us know.

Rated 5 out of 5 stars

Extremely Satisfied

The part I ordered was exactly as described and as shown on the drawing for my car's year, make and model. It was packaged well and was undamaged upon arrival. The fit and function was per OEM design.

June 9, 2025

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