Subdial Reviews 2,237

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff. Many people appreciate the competitive pricing for both buying and selling watches, and the overall user experience is frequently described as seamless and efficient. The products themselves are often noted for their excellent condition and accurate descriptions. However, some customers also noted an occasional issue with receiving a different watch model or size than initially described.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Product

Users describe positive interactions with the product. Many customers express delight with their watch... See more

Price

People report positive experiences with price, consistently finding fair and competitive offers. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to sell my watch and asked a well known watch seller and buyer a price they offered me a figure and told me if it wanted servicing or anything the price would come off that figure I was not th... See more

Rated 5 out of 5 stars

Really superb experience of trading in and looking to boost from their fantastic watch collection. Wanted to drop off in person but need not have worried for next time via insured courier. Felt... See more

Rated 5 out of 5 stars

I have both bought or sold a number of watches with Subdial over the last couple of years. They keep in contact throughout the process and transactions are quick. Unlike many watch sites, they provi... See more

Rated 5 out of 5 stars

Another watch from my collection sold via the consignment service at a better net price than I would have got as a private seller. Subdial really takes all the hassle out of trying to sell a watch you... See more


Company details

  1. Watch Store
  2. Online Marketplace

Written by the company

Subdial is a home for watch enthusiasts to discover, manage and trade watches. We're turning the traditional dealer model on its head: our network-powered trading model allows users to take control of the collecting journey by accessing a global network of watches that aren't on the public markets.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

My review

Hi there I found subdial very easy and straightforward to deal with, and very trustworthy, and would recommend others to do so,

December 22, 2025
Rated 5 out of 5 stars

Fantastic service from all at Subdial

Fantastic service from all at Subdial. My A Lange & Sohne received safely and condition exactly as described. Lovely watch. Would recommend Subdial to anyone.
In a word (or two) Thank you!

December 18, 2025
Rated 5 out of 5 stars

Good value service every time

Another watch from my collection sold via the consignment service at a better net price than I would have got as a private seller. Subdial really takes all the hassle out of trying to sell a watch yourself. Sometimes a bit of patience is required, but that’s more a function of an illiquid watch market rather than their competence. You will end up getting the best realistic price and without having to field loads of communications from time wasters.

December 13, 2025
Rated 5 out of 5 stars

Dealing with subdial for the first time…

Dealing with subdial for the first time in purchasing my first purchase you cannot fault the service I was dealing with Alice who answered all I needed to know and everything went to plan. The watch when it arrived was absolutely pristine you have to remember they take very close up shots and you can see every detail but when the watch has dropped on your wrist the surface marks are not seen at all, another thing to mention is there pricing - trust me they cannot be beaten and if you are like me and like to haggle am sure there’s room for a % to come off the asking 😜 this is a company that make you feel safe & everything is done for you basically a fabulous experience with a team who have not just done there homework but treat you with 100% respect : SUBDIAL is the way to go if your looking or wanting to sell a timepiece & check the Thursday drop where they show you some incredible pieces and educate you in the world of watchmaking.

Regards Elliott

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience, will definitely be back!

I recently bought a watch from Subdial and the entire experience was fantastic from start to finish.

I dealt with Reiss, who was a pleasure to work with. What I appreciated most was the complete lack of pressure. I went back for a second viewing and took my time to weigh up the decision, and at no point did I feel rushed or "sold to".

The watch itself is a stunning example, exactly as described. Getting to see the watch in the metal and chat about the piece with Riess gave me total confidence in the purchase. Visiting the Clubhouse to collect it was a great experience.

If you are looking for great experience when buying a watch, I highly recommend Subdial.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Professional.

Sold my watch to them and the whole process was very easy and professional. Communication was clear, payment was fast, and everything went smoothly from start to finish. Highly recommended.

5 Star!

December 22, 2025
Rated 5 out of 5 stars

My first time buying a luxury watch

My first time buying a luxury watch and I couldn’t have asked for a better customer experience. Super fast delivery and the timepiece was thoughtfully and carefully packaged. Fantastic customer support from Rob who was quickly on hand to offer assistance. Thank you!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Slick, friendly but highly professional outfit. Far better than other experiences I had within this industry and many others. Would recommend (and have done) with complete confidence.

December 11, 2025
Rated 5 out of 5 stars

Cartier Trade

I went to london just to do the watch trade and they were amazing… since from the beging from talking on instagram and WhatsApp to the day at really cool shop

December 16, 2025
Rated 4 out of 5 stars

Watch sale

Easy to deal with and good communication throughout the sale process. Would have given 5 stars but time taken to sell the watch was beyond expected timeframe.

December 13, 2025

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