subsplash.com Reviews 333

When I went to cancel my automatic withdrawal I simply deleted my account. That apparently does not stop the withdrawal process. Once your account is deleted you can not sign back in. I've had to contact the Church I use to give to for them to cancel it. A huge hassle to say the least.

We searched for literally years for the right app for our para-church ministry from private developers to other off-the-shelf solutions. We put off using SubSplash because we aren't a church. Even though there are many features we don't use without a "congregation", there are many that we do, including Giving, Web, the App, and ROKU.

We decided Subsplash was not worth the money for a small church like ours. The features were great, loved the website and app, but did not need the extra and still had to pay for it. I wanted to cancel. They forced me into a mandatory meeting with my "client success manager" on 12/18/2025 in order to cancel. He agreed to cancel before our upcoming renewal on 1/31/2026.
They billed our account and forced it to be overdrawn. I am now trying to get someone there to help. Customer service hides behind a wall of AI chat and meeting scheduling tools.
I would absolutely tell any smaller church to really think about whether or not you need the extras. We went with them to have an app with the website. It is a great concept, but not worth the frustration when things don't go smoothly.
Update 2-10-26: The debited amount was refunded after several days of back and forth and my bank gave us the overdraft fees back. I stand behind what I said about the ongoing support structure they have put in place. It was much easier to reach a person when we were new customers...in fact there is an option for that on their phone line listed on the website. If you select the support option, it tells you to schedule a meeting with their team on your dashboard (first option was more than a week away) and then hangs up.

We are a small church and teamed up with Subsplash as they offer all of the functionality we wanted, Website, website builder, cellphone app, church member management, live streaming and contributions. I personally am involved with the website and cell phone app. Others in the church are involved with the membership and financial functions. After using the service for slightly over 2 years, we are happy with the service provided. My questions have largely been associated with using the website builder, and have always been answered. Might take a day or two, but I have always received an informed response. The website builder offers a lot of options for building the web site, so a bit of a learning curve. The finance person uses the service to track contributions and generate tax statements. The membership person has created a membership database and generated a church directory. The live streams are relatively easy to set up and schedule. We use OBS for live streaming. We find that the time between when we push the "start streaming" button and when the stream actually shows up on our website is sometimes up to a minute. A little long, but not an issue.

Subsplash has been an incredible tool for our church, allowing us to keep events, registrations, giving, media, and communication all in one place. It’s user-friendly, reliable, and has helped us stay organized and connected with our church family.
One area where we see room for improvement is user permissions. Currently, permissions are fairly limited, which makes it difficult to include all staff and ministry leaders as users without giving access to more editing capabilities than they should have. More customizable, role-based permissions would allow us to safely empower leaders while protecting content and settings.
Overall, Subsplash continues to be a valuable platform for ministry, and enhancements to user permissions would make it even stronger.

The "promises" of the subsplash team did not come to fruition. Turns out all they are interested in is the "money". Read the other reviews, you will see, they only respond when a review concerns money.
If you are with a small church, keep it simple. Subsplash is far from simple. We share the pain of 90% of these one starr reviews.
This platform is no good for small churches! Their are cheaper options with better customer service and better results for small churches out there.
They promised an increase in almost "every" areas of church life. None of those promises came to fruition. Our young adults and teens, the "tech savy" generations are not even engaged with subsplash.
They engage with social media. The subsplash team promised an easy link and inclusion. Of social media and it never materialized.

I signed up with Subsplash in December 2019 after being promised that the $55/month plan would replace Planning Center and give our small church everything we needed. That promise was never met. Instead, every time a feature didn’t work, I was told I needed to upgrade. Our cost eventually climbed to $282.99/month, yet we still never received what was originally guaranteed.

Our church giving was never successfully migrated from Planning Center. Our Apple and Google apps were never functional at the same time. And every support request took a week or more to get a response, making it extremely difficult to run our ministry online.

Over nearly five years we paid close to $8,000 for a service that never delivered. When I tried to cancel, I was told I’d be charged another three months of fees—despite the long history of issues. Only after pushing back did they waive the cancellation fee, but they still refused any refund for the months we paid the highest rates while receiving incomplete service.

Subsplash consistently over-promised and under-delivered, and their pricing kept increasing without resolving the core problems. Unfortunately, I cannot recommend this company to any church looking for reliable tools or honest communication.

Couldn't be happier!

As a small, but fast growing small town ministry, we were looking for ways to better connect with our congregation and the community. The Subsplash platform helps us do that through all of the integration and tools that they make available. Their onboarding process, while intense, was especially helpful in getting us set up for success. We have seen greater interaction online, an increase in giving, and more interactions through social media. It also has given us the ability to produce high quality discipleship materials in a simple way through their Pulpit AI. We have just started using the check in feature through the events and keeping track of attendance is now also integrated into the system without an extra step on Monday morning. But of all the things that makes Subsplash worth every penny is having all of your ministry administration, giving, social media, events calendar, and web presence all in on place on one dashboard. No more jumping from this to that and needing to figure out how to have multiple websites or software programs integrate. That alone has saved us a ton of time and frustration. I would strongly recommend Subsplash to churches of every size, not just big, multi-staff, multi-site congregations on the cutting edge. But for sole pastor small congregations who are looking to simplify the difficult and sometimes overwhelming world of ministry in the digital age.

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash would be the best thing for our needs. We met with their staff. We saw their presentation. Once we got ingrained in the process, it has become the absolute most easiest thing to navigate ministry. There are tons of ways to communicate. There is tons of automation. With anything you have to put the work on the front end but on the back end, it literally saves 10 to 15 hours of work For our leadership team. 

I was experiencing an issue with our stream (my doing in the first place:), Subsplash AI support helped me get to the bottom of it, and found the solution. I was extremely grateful!

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked.

We’ve then moved our giving, app, and website to SubSplash. They are regularly introducing new features and are easy to get a hold of if I ever have questions about our account or I have difficulty with something. I would strongly recommend them.

Subsplash has been a GAME CHANGER for our church. We are a church of around 300+, and we made the change to Subsplash in 2022. Subsplash has made creating a website, app, and other forms of content simple and quick. This is what they have been known for. In the recent years, I have notived that they are always bringing in new content and improving what they have now. They have begun to make big changes with their management side. By using Subsplash giving we have saved money in fees, and it is a simpler way to give. Customer service has been incredible, and they will answer any question I have. If they can't answer it then, they will reach out with a follow up email. From our demo to when we signed up, they were upfront with the cost and fees. There is nothing that we are paying for that was not specified. Yes, there is a upfront cost that may not be suitable for smaller churches which is totally understandable, but if you are wanting everything under one umbrella give it go. It is not perfect, but the same can be said about other platforms. Subsplash has been great to us, and look forward to continue working with them.

I have used Subsplash for 15 years in several different church contexts. It is incredibly priced for everything it does, it simplifies engagement and they are always innovating instead of constantly acquiring. Grateful for them!

when our church was "SOLD" subsplash we were told we would have phone support etc. and they would "walk" us through the process. That is a LIE. After signing a contract we were told we only had 2 phone calls for support. Sad Sad SAd. We will NOT be using subsplash again and do NOT recommend you do either. They mislead you.

Do you want headaches and troubles ? Get subsplash honestly is a good idea they just fail to deliver what they promised, really really bad

We signed up with Subsplash after a very positive sales presentation. Everything sounded like the right fit for our church. Unfortunately, no proper assessment was done before signing us up, and we were not told upfront about the critical documents required.

After we began paying the $198.09 monthly fee, we were informed that our church documents needed to be updated before we could even get access to the app. This update process took us four months. During this time, Subsplash continued to bill us, even though we could not use their services.

Although they stopped billing for 2 months as their way of pacifying us, we were still billed again before we were able to provide the final documents. Each time we sent something, another requirement appeared that had never been explained in the beginning. This process was frustrating, costly, and showed very poor communication.

We were told we could work on our website while waiting for the app, but even that was delayed. We never got the actual product we needed, despite faithfully paying month after month. For a nonprofit church, this was a heavy burden, especially since I personally had to cover the costs.

When I asked for a full refund for the months we paid without using their service, they refused. Instead of apologizing or trying to make it right, Subsplash seemed more focused on collecting money than truly supporting a small church.

We eventually moved to another company and, within one week, our app was live and running — without 90% of the requirements Subsplash claimed we needed. Their monthly fee was also much lower and the service was far better.

Subsplash should:

Provide a clear checklist of requirements upfront before signing contracts.

Delay billing until churches are verified and ready to start.

Improve communication and take responsibility when their process causes delays. I eventually cancelled in July 31, 2025, because at that point we had started the "billing" part of the service from August 14, 2024, and so by this year July it would have been 12 months of engaging them, and multiple billings of $198.09 and no tangible results to show the church board.

I cannot recommend Subsplash, especially for small churches. We felt misled and financially strained, and I will caution every pastor I know about the way Subsplash conducts its business. I believe, in good conscience, that Subsplash should refund the money we paid and apologize for the poor communication and flawed process. We were billed for months without receiving the actual service we signed up for. Unfortunately, Subsplash made it clear in our conversations that no refund was possible under any circumstance — regardless of their delays or errors. This shows a lack of fairness and compassion, especially toward smaller churches and nonprofits who trust them with limited resources.

Subsplash has many defects that I reported and was given one excuse or another for why they don't get fixed. Dealing with them, you don't get the sense that it is a company that works with ministries. They are cut-throat money focused company.

Our experience with Subsplash has been incredibly frustrating and costly. We’ve spent weeks trying to cancel our subscription, but the process has been broken from the start. The cancellation links don’t work, the dashboard feels clunky, and communication is practically non-existent.

We’re a church trying to steward resources wisely, and this kind of experience is the opposite of what’s helpful. It’s wild that a company claiming to “support churches” is so difficult to reach and doesn’t offer a simple way to cancel a subscription. It’s inconvenient and disrespectful.

There are now better, cheaper, and far more efficient platforms out there. Services like Tithely, ChurchCenter, and even MailerLite + Planning Center integrations offer smoother interfaces, better customer support, and more flexible pricing for churches of all sizes. Subsplash is getting outmatched fast and unless they make serious changes, they’ll keep losing churches that want modern tools with responsive support.

If you're considering Subsplash, I’d strongly recommend exploring alternatives first. We made the mistake of sticking with them too long overpaying without doing our due diligence on other platforms.

We love Subsplash! We use their app, website, and giving features. The are constantly adding new features and tools and improving their services. Their support has been fantastic, I appreciate that you can schedule a service call rather than sitting on hold for hours like other providers. They have been a huge help recently to us as we switched over our website to their snap pages. Super easy to use and great support!

Subsplash is awesome. We started using them last month and have been blown away by how intuitive everything is and how well good their support team is (particularly with getting our church up and running with the software). We couldn't be happier!