Sucuri Security Reviews 

Sucuri has pulled me out of the fire a couple of times. Of all the little (and big) nitpicky charges that come with running a website, the money I spend on Sucuri has been some of the absolute best I've spent.

This is the second time I've had a malware issue, and it's so incredibly calming knowing that I don't have to run around panicking (and possibly crying--I won't admit to anything definitive there) like I did when my business crashed the first time. Like a lot of people, if my website doesn't work, I don't eat. I really like food, so Sucuri has been awesome.

I have been using sucuri.net since last year. They have a very responsive support team and are always available to answer any questions you may have. My website security and speed has increased since connecting with them. I really don't understand how theyre getting so many bad reviews. To me they deserve a 5 stars. I would recommend it

avoid this company at all costs. They are a scam and will not help and make everything worse.

Tyring to renew they hold you hostage and make it very difficult.

AVOID AT ALL COSTS

I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company.

sucuri.net protects many malicious websites like emotet and mirai, this site must be liked by the governments of the sanctioned countries, they are implicitly protecting websites that spread Botnets and scams, very very very danger

This company is a scam and doesn't work. I had malware on my site for over a week and they never caught it! MalCare caught it and helped way quicker. When I asked for a refund because their malware scanner did not catch the hack, they refused to refund me because it was past 30 days. I wasted $199.00 on three different websites ($600 total) with Sucuri, MalCare is only $99.00 per website and works WAY BETTER. Don't waste your time with Sucuri, they are not nearly as good as they portray to be and the customer service is SLOW.

This company is malicious and scammers do NOT work with them or you will regret. If you do not renew your subscription with them they will input malicious code into your site and then demand money to remove it.
My developers have spent countless hours with great expense to try to remove the malicious code. We had 3 companies involved to remove Securi.net malicious code Be Warned

This site is dangerous and something should definitely be done against it. The scheme works like this: sitescanner, for example, scans your site and finds some harmless part of the code that it declares as dangerous, and it is recommended that you contact sucuri.com, and there they forward the information to McAfee, who blacklists you, and then sucuri.com from you asking $299 to remove you from the blacklist. This is a well-organized scheme that is mostly aimed at commercial websites and the owners have no choice but to agree to blackmail and pay. This is definitely for court!

They've put an IP address that I've recently been assigned by my ISP on a blacklist. I can't access a lot of websites and I can't contact anyone to get it removed. The block includes medical services that I need to access.

I understand that whoever was using the IP before me may have been doing something dodgy, but I have proof that I've recently acquired it.
If you can't remove an IP from their blacklist then eventually all dynamically assigned ISP IPs will be blacklisted by them. If you're using this company as a filter for your services then you're going to be losing a lot of legitimate traffic.

Failed to catch malware and the things they deleted immediately propagated again. They sent us a message saying 'All Clear' while I was still looking at issues. Very expensive considering you'll need to purchase someone else's service to do their job. Rude support.

My client hired this company on my recommendation. There was not an issue with the site, we all just felt being proactive was better than fixing a problem after it happened.
It began with images and the navigation menu constantly reverting back to previous files no matter how many times I cleared their stupid caching system. This was not happening once or twice, this became a constant issue every 2-3 days after I would upload the proper files. I tried using their ridiculous ticket system, and I got a lot of lip service. You cannot talk to anyone on the phone because there is no way to reach them by phone. Their live support is basically non-existent because it's always off.

It finally all came to a head when I showed them physical proof of the ongoing issues with the files reverting back to older files. They supposedly moved the site to another firewall cluster, which they did NOT inform me of doing by email. They simply did and stated what was done via that ludicrous ticket system they have. They broke the site. It was a nightmare. I tried to switch the IP as they told me to, but it didn't work. I finally deleted their crap off the server and worked with the web host to get the site back up and running. Thankfully, the tech at the hosting company knew his stuff and after 24+ hours we got the site back up and running.
Needless to say, I lost the client because of the incompetence of Sucuri. And to top it off, AFTER I told them to close the account, and that we were done, they did. But when I went to log in to double-check that the account is closed, they had a notice that the account was suspended for non-payment!!!!! They were paid for a full year in advance and we canceled after 5 months of that year!! The freaking nerve of this company!!!

Stay well and far away NO matter what people on here might say, who recommends them to you, or what other reviews you read on the web. I regret ever hiring them.

Never join unless you never want to cancel. Trying to cancel seems somewhat impossible. It makes me wonder how many subscribers just gave up in frustration

I took out a Firewall product with them recently and whilst I find the actual software to be satisfactory, the problem this company has is support, or lack of it. They require subscribers to use a ticket system which seems to take for ever to get a response. Whilst my web hosting supplier has 24/7 Chat support and Ticket which is answered within minutes, Sucuri is dreadful,in comparison, and it is an expensive service, you would look for better.

I though this company was absolute genuine but they respond to tickets with just one jargon "We're heavily loaded with tickets". My ticket ID being 16709920602241 I told them that i am in my 30 day money back guarantee period but they replied the same also adding that "We have reviewed your request and determined that it requires the assistance of our Account Administration team for further review with billing.

Please be advised, that the response time might be slightly extended in the second level of support as an in-depth examination may be carried out."

I should have come on trustpilot before purchasing a plan from them. Worst customer experience. Absolute waste of money. They claim they're a part of Godaddy, I doubt that. Please check all the reviews on Trust Pilot before you purchase any plans from them.

We choosed service sucuri regarding malware problem on the site - result? they crashed procduction site twice with no even single information before... not able to reproduce, lost time and money. Its a fake service, no idea what they are doing, we have contract with 6 hours fix time - 4 week without result. IS JUST FAKE SERVICE

Found sucuri for my website and initially had a lot of issues during set up. You have to be ready that when you will install sucuri for the first time that things will not go smooth potentially causing website downtime so do not enable it at during ur busy times. Spent a lot of time between hosting company and sucuri being the messenger between the 2 to get things to work.
Then i had it on for few months but my website was down from time to time.
Raised so many sucuri tickets to understand why this was happening , they keep saying to ask hosting company to whitelist their ips which we did but downtime continued to happen. Most downtime was 5-10 min until few days ago where the downtime was for more than 2 hours. Had to change dns to point directly back to hosting and bypass sucuri.
Then raised tickets again to try and understand root cause. Again sucuri says its not them, hosting says its not them. But is is a sucuri issue because when we changed dns website was back up.
I have an ecommerce website and downtime costs clients/money/business. The tickets with sucuri is very slow and till today no answers about why the downtime happened at their end. So had to disable sucuri finally today and will now try cloudflare to see if i have better luck.
Writing this review because i would have liked to know about this before i spend so much time with sucuri.

Terrible support! I wish I saw the reviews before subscribing. It's been a complete and total waste of time.

I signed up for their Pro plan yesterday (over 24hrs) and according to their website, malware should be removed within 4 - 12hrs, they have been playing because even as i type, the server scan hasnt been initiated! I provided login credentials even though correct they aren't accepted for whatever reason. Site is still hacked, they take hours to respond to tickets even if you reply their messages immediately.

I have requested for a refund.

Suspended my account and left their software on my site. The software was blocking me from features in other sites, and the only way to communicate with them at this point was through email. Obsolete system!

Pethatic services. No cleaning up, if there is virus they just say we have manually cleaning it. And there is no permanent solution for that with them. I terminated the service as it was just a waste of time and money with them. I requested for remaining payment as I signed up for yearly payment they refused. They must refund remaining months but all is of no use. It not money back guarantee. Don't buy it instead I recommend malcare.com

In the early morning hours, when there was no locally generated connections or traffic on our LANs, we noticed Sucuri attempting to make a connection. Since there were no other LAN connections, it was easy to spot
We blocked Sucuri's IP addresses, without regard to whether the traffic was actually generated by Sucuri personnel or not. Our Web security remains paramount over any external needs