SuenoReviews 

2,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty, sturdy construction, and comfort. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. People also commend the overall service, from easy ordering processes and helpful communication to the provision of free fabric samples and accurate tracking. Some people were dissatisfied with the delivery team's attention to detail, specifically mentioning dirty hands during assembly. Additionally, a few customers experienced issues with headboard compatibility and installation, where new bolts were not suitable, leading to an unresolved situation.

What people talk about most

Product

Customers had positive experiences with product, expressing high satisfaction with the quality and design of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication... See more

Quality

Users consistently express high satisfaction with the quality of products, often describing them as... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as outstanding, excellent, and... See more

Order

Clients share positive opinions on order, highlighting an excellent and hassle-free ordering process that is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied

Rated 5 out of 5 stars

We were looking for a good quality, reasonably priced headboard. Travelled from Nottingham and so glad we did. Excellent service throughout. Couldn't do enough for us and would strongly recommend. Rea... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mattress Store

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.9

All reviews

(2,578)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect,from…

Perfect,from availability,communication,delivery ,product quality…I wish I needed more items ..absolutely 10/10 from me
Thankyou

June 26, 2025
Sueno logo

Reply from Sueno

Maybe one day in the future you will, thanks for choosing us this time Deborah. We appreciate your feedback.

Rated 5 out of 5 stars

Great customer service from initial…

Great customer service from initial inquiry to delivery.
Headboard and divan base well made using quality materials.
Will buy again from this company as I they offer great value.
Thank you

July 3, 2025
Sueno logo

Reply from Sueno

We look forward to serving you again, Susan.

Rated 5 out of 5 stars

Product and service exceeded expectations

Right from the order confirmation the service and communication has been excellent. A personalised phone call to confirm and discuss the order was offered as part of the usual service.
The beds are beautifully made and have exceeded my expectations.
I would recommend this company and their products unreservedly.

June 26, 2025
Sueno logo

Reply from Sueno

Thanks for your open Trustpilot recommendation, Helen. You are a star!

Rated 5 out of 5 stars

From a lovely phone call checking all…

From a lovely phone call checking all was correct with our order to a quicker than hoped for delivery our bed arrived and we are delighted. The free swatches were so helpful and gave us confidence in our choice.

June 19, 2025
Sueno logo

Reply from Sueno

Its a win win when customers are able to make informed decisions. The sample packs help set expectation at the earliest possible stage. THANKS FOR YOUR ORDER, MARY!

Rated 5 out of 5 stars

Sultan 4000 Pillow Top

Went to Sueno Factory to view the products and was well looked after and also got to see the team making the mattresses to a high standard.

We had a Super King and the delivery team took great care when trying to get to the bedroom which was not easy with it being so heavy.

The mattress is amazingly comfortable and exceptional value for such a high product.

Highly recommend to buy one to anyone.

June 19, 2025
Sueno logo

Reply from Sueno

We're glad we were able to serve you face to face Amo! Enjoy your new comfy mattress! I'll let the delivery team know that you appreciate their attention to detail and service.

Rated 5 out of 5 stars

Love my bed

This bed is beautiful, so well made, very sturdy, beautiful fabric. Very, very pleased

June 19, 2025
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Reply from Sueno

Yes, JD! It's really good to hear that you love you new bed.

Rated 5 out of 5 stars

Great bed and mattress and the lady I…

Great bed and mattress and the lady I dealt with after I ordered wa lovely . I got a phone call to arrange deliverry and lads were great got a phone call an hour before . I ordered a firm hybrid mattress which isn’t as firm as I would of liked I did speak to someone about what mattress was suitable I’m
Pleased I didn’t go for the medium firm that would not of been good for us

June 19, 2025
Sueno logo

Reply from Sueno

Thanks, Andrea!

Rated 5 out of 5 stars

Prompt service

Prompt service. Friendly helpful team. Delivery team great and on time.

June 19, 2025
Sueno logo

Reply from Sueno

Our delivery team get a lot of mentions on Trustpilot. They are brilliant

Rated 5 out of 5 stars

Beautiful product and exceptional…

Beautiful product and exceptional service from order right through to delivery. Highly recommend for anyone looking for an amazingly comfortable new bed

June 19, 2025
Sueno logo

Reply from Sueno

Thanks for your glowing recommendation, Emma!

Rated 5 out of 5 stars

Excellent service

Excellent service with prompt replies and on-time delivery. The quality of all items is outstanding! I ordered a single and double mattress, a headboard, and a Twix ottoman bed base (double) — everything exceeded expectations. Highly recommend!

June 21, 2025
Unprompted review
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Reply from Sueno

Thank you Loretta. It's a good place for us to hear that we are exceeding expectations on multiple items.

Rated 5 out of 5 stars

Super service

Super service, helpful staff, made sure everything was right for us. Excellent communication regarding delivery and a great team too. Highly recommend their bed products, price and sales.

June 19, 2025
Sueno logo

Reply from Sueno

Thanks for your recommendation, Felicity.

Rated 5 out of 5 stars

Beautiful quality

Beautiful quality, great customer service, lots of attention to detail and diligence and really good value. Thanks guys, would highly recommend and happily use again.

June 19, 2025
Sueno logo

Reply from Sueno

We would be happy to serve you again, Nichola. Until then, enjoy your new Sueno items.

Rated 5 out of 5 stars

Amazing service/Great product

Amazing service
Went above and beyond!
Responsive and incredibly helpful
Oh yes and the mattress is VERY comfortable too.

June 18, 2025
Sueno logo

Reply from Sueno

Thanks for your wonderful review, Anna! Thanks for choosing Sueno

Rated 5 out of 5 stars

Great service

Good communication and great delivery service. Very happy with the headboard we ordered for our daughter. Good quality and a good price.

June 5, 2025
Sueno logo

Reply from Sueno

Thanks, Fiona! So pleased for your daughter!

Rated 5 out of 5 stars

Excellent quality and service…

I was sent colour swatches for me to choose the colour and material of the headboard I required. Once ordered, I got a phone call to confirm all details and given a delivery date. Up to date information on delivery. The delivery men couldn't be nicer and fitted it. The headboard looks fantastic, excellent quality and colour, would highly recommend

May 24, 2025
Unprompted review
Sueno logo

Reply from Sueno

Thanks for choosing Sueno, Sue.

Rated 5 out of 5 stars

Very good communication and quality…

Very good communication and quality product. Was delivered by two lovely guys, in the timeframe given. Stunning headboard.

May 20, 2025
Sueno logo

Reply from Sueno

Thanks for leaving us a review on Trustpilot. Great you like the headboard.

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