We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more
Company replied
I’ve deliberately waited to give a review until I was satisfied the bed is as good as it looks. I’m so happy with it. Customer service was excellent with advice on sizing, style and colour. Very acc... See more
Company replied
The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more
Company replied
Company details
About Sueno
Written by the company
Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.
Product Guarantees
Your Peace of Mind
We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.
Contact info
Bretton Street, WF12 9DB, Dewsbury, United Kingdom
- 01924456330
- sales@sueno.co.uk
- sueno.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ottoman Bed
I received my bed on Saturday. The tracking was great so I could see the exact time the bed was going to arrive.
The men who delivered it were excellent and they had no problem taking the bed to the bedroom, putting it together and showing me how the ottoman part of the bed worked. The bed is perfect. Just what I wanted. So 3 days in and all is good so far!
September 2, 2025
Reply from Sueno
Thanks, Kate!
Excellent company from there customer…
Excellent company from there customer service,communication, Delivery and quality of there beds. Very Happy with our new bed. Highly recommend sueno
September 2, 2025
Reply from Sueno
Thanks for your Trustpilot recommendation, Sandie.
Reply from Sueno
Thank you, Judith.
Sueno was a great experience from the…
Sueno was a great experience from the first contact to delivery. Brilliant communication. Great quality ottoman front lift bed base made for us to go up our cottage stairs and assembled in the bedroom. We would highly recommend this company!
August 29, 2025
Reply from Sueno
Thanks for leaving us a review, Stephen.
Reply from Sueno
Thanks, Angela.
Lovely bed and very comfortable…
Lovely bed and very comfortable mattress. All made to order, based off lots of samples I was sent beforehand. Quick manufacture and professional delivery. Communication was great throughout.
August 29, 2025
Reply from Sueno
Thanks, Amy. Yes, all items are made to order.
Reply from Sueno
You're a star, Susan. Thanks for your review.
Excellent customer service and delivery
Excellent customer service before ordering - always spoke to someone in the team. Helped with placing order and agreed a delivery date that suited me. Delivery team were also spot on. Courteous and considerate of property. Bed is top quality and very comfortable. Daughter loves it.
August 27, 2025
Reply from Sueno
We are glad your daughter loves it! Happy times.
Quality bed
Lovely, well-made beds, and very good customer service. Very accommodating as I had to change delivery date a few times.
August 7, 2025
Reply from Sueno
We are happy to help where we can, Lesley. Glad all worked out in the end.
Sueno UK - exceptional quality, exceptional service!
Our experience with Sueno UK has been exceptional. We had a big problem as although we had been reassured by a national retailer that an Ottoman front lifting storage bed base for our super king zip & link mattress would go up the stairs in our country cottage, it didn’t.
Sueno solved the problem by producing a product which was delivered in four separate pieces, taken up the stairs by two charming delivery men, on a Saturday afternoon and assembled. All the packaging taken away leaving a clean and tidy bedroom.
The product itself is extremely well made giving plenty of storage and very easy to manipulate.
From a random email to an almost instant reply, telephone conversations, photos, top quality large fabric samples, a purchase and a delivery - the experience has been nothing but exceptional.
We are not in a habit of recommending, however we would highly recommend Sueno UK. Well done to them all, great service, happy customers, thank you!
August 16, 2025
Unprompted review
The service is great
The service is great. I ordered a double divan based ottoman bed, ivory buckle. I had a phone call from the company to confirm the order before it was processed. Delivery was within the timeline we agreed to. Tracking the van was easy via the link I received. I only asked for the bed to be left in a hall and I was explained how to assembly it. The material is good quality. Happy with the purchase. Highly recommend.
August 1, 2025
Beautiful Bed
Beautiful bed, great service all round and communication excellent thank you
August 1, 2025
wonderful service and quality
from start to finish the service and helpfulness was excellent - communication was spot on and the support was terrific. delivery went smoothly, very respectful and helpful driver and assistant - I am loving my new bed, its solid, well made and super comfortable - would definitely order again from Sueno
August 1, 2025
Everything went really well with our…
Everything went really well with our delivery, kept informed all the way along via the tracker. Our bed is beautiful, so pleased with the quality and finish. The ottoman opens to reveal loads of storage, and the headboard and mattress are really luxurious. The delivery team fitted it together in no time, and explained about the ottoman mechanism and the non slip base on the mattress to stop it moving when lifted. So happy with our lovely new bed 🛌
August 7, 2025
Great quality and service
Great quality and service. Our bed was delivered and assembled faster than advertised. It’s well made, oozes quality, and the delivery team were exceptionally polite friendly. I’d highly recommend Sueno.
August 7, 2025
Great company with fantastic…
Great company with fantastic communication. The bed is good quality and exactly as described.
August 5, 2025
White Chesterfield
I'm so happy with my bed ,its just beautiful, the guys took great care building it up ,excellent customer care ,I would recommend sueno to anyone who asks me
August 5, 2025
It not only looks lovely but is soft touch…
It not only looks lovely but is soft to the touch and I just love the colour of blush mystic velvet.
August 5, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.