Sugar Box UK  Reviews 281

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Once again I'm really happy with the products received, the mystery boxes can be great value for money when you see what other places are charging/selling. When there was a problem with the delivery o... See more

Rated 1 out of 5 stars

Ordered a Japanese Mystery Box on Monday 3rd March and the email confirmation stated next day delivery. By Monday 10th March I was beginning to wonder where my order was so I emailed the company a... See more

Company replied

Rated 5 out of 5 stars

I have bought surprise candy boxes for my kids stockings every year from various places online and they always ALWAYS come with the same usual stuff. My kids last year were saying oh we’ve had this be... See more

Rated 5 out of 5 stars

I ordered 6 mystery boxes and over £100 of additional drinks and snacks and was worried about how much I had spent and what I would get, but I was so pleased with everything! It was well packaged and... See more

Company details

  1. Confectionery

Written by the company

Problem or feedback on your order? Contact us at info@sugarboxuk.com and we'll resolve any issues promptly!


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

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Rated 5 out of 5 stars

Awesome!!!

Brilliant, easy to use website. Super fast delivery. Really personal customer service touches. Can't wait to try all my amazing looking sweets 🥰

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Like a kid in a candy shop

I was looking for something a bit different for my partner who loves American sweets and I came across Sugar Box online. The first thing I noticed was how reasonable their prices are, and was literally like a kid in a candy shop scrolling through their large selection of different sweets and flavours! My order was delivered quickly, and the customer service was great. I will definitely buy from Sugar Box again:)

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

Made to feel special

Made to feel special, great service, delivery perfect and very quick. Excellent amount of choices, and personal contact as well rather than an automated response. My go to shop now.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Beyond expectations

First time I’ve ordered from Sugar Box and I will be definitely ordering again. I was a bit worried as I ordered last minute for my sons birthday and thought it would be delivered a day or two later. It does warn you despatch can take 48 hours and delivery 48 hours ( my chosen delivery service), however, my order took just 48 hours from start to finish. Thank you Sugar box 👍🏻

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Had an issue with the items I got…

Had an issue with the items I got delivered and he managed to get the issue sorted quickly and offer me 3 different ways how I would like to sort it which I found great. (Tom) Really good company and the customer service even better!

Ryan

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Dealing with sugarbox was great

Dealing with sugarbox was really easy, I placed my order and received all the delivery info immediately, the product landed in 2 days and the bairn is over the moon, thank you sugar box

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

I placed an order with them and was worried when I hadn't heard from them, so contacted their customer service. Tom was very helpful and explained that they had reached out to me (have since found that email in my spam, oops!) to let me know that something I'd ordered was no longer available, he gave me loads of options for how to proceed, e.g. replacements, refunds, etc. Once that was sorted, it was shipped within 24 hours and I got it really quickly.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service is great

Customer Service is great! Product came quick and easy, no damage to product or packaging. Website is really easy to use, and simple to find products that you want.

Would highly reccomend!

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

First time using this company and must…

First time using this company and must say I'm impressed. The website is very easy to use and the range of products is amazing . My order was shipped fast and all items received well packaged and damage free . Shall be using again in the near future.

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Oh my, wished I'd found them sooner!

We received our American mystery box yesterday and wow! We were so impressed with the contents and how much was in there. You've definitely got repeat customers here 🥰 I've just ordered Japanese and American Drinks mystery boxes!

February 10, 2023
Unprompted review

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