We’ve been a customer for around 10 years. Early on, the product was flexible and well suited to a small business, and we were generally satisfied. Over time, both the product and service have de... See more
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I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a... See more
Company replied
Our W-Systems team were very attentive and helpful throughout the project so far. We had some hiccups along the way that caused some delays in our project. The W-Systems team worked diligently to re... See more
Company replied
ohoh, very non-transparent, non-transparent price structure although free and openSpource is offered. You should not entrust them with any CRM data - that is fatal.
Company replied
Company details
Written by the company
Sales Automation for Sales Warriors: Click Less, Sell More. Sugar Sell takes the blind spots, busy work, and roadblocks out of customer relationship management, making it easier for sales organizations to focus on engaging with their customers and growing their business. With Sugar Sell, you can empower your sales teams to drive revenue, increase efficiency, shorten sales cycle, and deliver meaningful customer buying experiences.
Contact info
548 Market St PMB 59423, 94104-5401, San Francisco, United States
- +1 (877) 842-7276
- references@sugarcrm.com
- sugarcrm.com
1.5
Bad
146 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support and response from…
Great support and response from W-Systems techs.
March 18, 2019
Unprompted review
Reply from SugarCRM
Thank you. Our support team is committed! Thanks for being a customer and for taking the time to review us.
Satisfied …
We are working with W-Systems since a year, in this time we had a valuable exchange of ideas which move our organisation and the CRM usage to a new level.
March 18, 2019
Unprompted review
Reply from SugarCRM
Thanks Stefan! We love having you as a customer. Running a global CRM deployment is a challenging but rewarding task for you and for us.
Fred Block has always been great at…
Fred Block has always been great at helping us with our many requests for reports and queries. Definitely knows the product inside and out.
March 14, 2019
Unprompted review
Reply from SugarCRM
Thanks Rosemary. We all love Fred!
Great Support
Great Support! Mark Thudium is one of the best technicians we have ever worked with...anywhere!!
March 14, 2019
Unprompted review
Reply from SugarCRM
Thanks Brian. Mark does have some serious GoldMine chops! Thanks for being our customer.
Mark was instrumental in our upgrade of GM
Mark was instrumental in our upgrade to the latest version of GM. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GM alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue.
Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob.
I would highly recommend W-Systems Corp for support.
March 12, 2019
Unprompted review
Reply from SugarCRM
Thanks Bill. Mark and the entire support team appreciates your comments. Thanks for being a customer.
W systems is a great partner for us
W systems is a great partner for us. They are customer focused and their team are extremely knowledgable. Definitely the cream of the crop as far as CRM consultants.
March 12, 2019
Unprompted review
Reply from SugarCRM
Thanks Kevin. How about being a partner for 22 years? Not too shabby. Thanks for always being there for us.
Presentation was great
Presentation was great. Very knowledgeable about the product.
March 11, 2019
Unprompted review
Generally satisfied
Generally satisfied - response time needs improvement.
March 11, 2019
Unprompted review
Sales team gave a great product…
Sales team gave a great product overview.
March 8, 2019
Unprompted review
Sandy S
Sandy S. did an amazing job explaining Goldmine and SugarCRM during the Webinar.
March 8, 2019
Unprompted review
Great Service - very responsive!
David and Kevin are very responsive. We always get what we need and are very satisfied with the customer service. Would recommend!
March 8, 2019
Unprompted review
Excellent partner - makes sugar even sweeter!
Responsive , helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with Sugar
March 7, 2019
Unprompted review
Great people to work with
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
March 7, 2019
Unprompted review
Our Experience
We have found that W-System's knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us what ever we need to learn. They are patient, informative and proactive.
March 7, 2019
Unprompted review
Great program to work with
Great program to work with. Very helpful for our business!
March 7, 2019
Unprompted review
We have worked with W-Systems for many…
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
March 6, 2019
Unprompted review
W-Systems installed our system and has…
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
March 6, 2019
Unprompted review
Aggressive in pushing us toward project…
Aggressive in pushing us toward project completion, which we needed. Looking forward to the final results.
March 5, 2019
Unprompted review
Kevin and team do a great job sorting…
Kevin and team do a great job sorting out all our needs and making sure our upgrades are done properly.
March 5, 2019
Unprompted review
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