SugarCRM Reviews 146

Mark Thudium was extremely helpful and very knowledgeable.

I have been working with Fred Block for probably 15 years. Fred is super helpful and very responsive. We are lucky to have him to support us!

Great support team with fast response time.

Marianne and Dennis have been excellent to work with. CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Mark Thudium is always very fair and helpful when interacting with Best Graphics

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a Sugar CRM partner.

Great SugarCRM implementation partner. Excellent communication and organization skills by our account management team. Their customer support is very good too.

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

Great interaction with Account Manager, very helpful on getting new projects started. Excellent at communicating procedures and possible fixes.

Could be more urgent on problems with functionality and down time.

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.

Knowledgeable & friendly staff, getting better on response time and transparency.

David Dlugosz is a fantastic resource and always goes above the call of duty to assist!

Ken, Fred, and Soon are very helpful

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

The company is great and you get a lot of value for your investment.

Fred and others in Customer Support for W Systems have been very helpful and responsive. I would recommend them to anyone.

Need improved organization and communication.