Suitopia Reviews 848

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Nice place - but busy - Nice employees in general Super breakfast buffet And lunch / dinners Only at the pool side not helpfull. Only spanisch language speaking No balls( even soft small ones... See more

Rated 5 out of 5 stars

I have bought two suits and some shirts from Suitopia - one tuxedo and one white linen summer suit and I couldn’t be more satisfied with the results. From designing the suits the way I wanted th... See more

Company replied

Rated 1 out of 5 stars

Company are now named Hockerty based in Switzerland which has terrible reviews. Customer service is all automated so you never have contact with a human. I asked for a refund they said they would hono... See more

Rated 1 out of 5 stars

I got the complete wrong suit who obviously was for another customer. Everyone can make mistakes but its how they try to make up for that mistake that counts. I have not yet been offered any form... See more

Company details

  1. Tailor
  2. Men's Clothing Store
  3. Men's Tailor

Written by the company

Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

848 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good

Good response time
Very helpful customer service agent

October 10, 2022
Unprompted review
Suitopia logo

Reply from Suitopia

Thank you so much for those kind words Halvard!

Rated 1 out of 5 stars

The suit never materialised

The suit never materialised, I got a full refund after several messages that took a while to be answered. I'm out of pocket has I had to go into London to get measured. It seemed a like a promising offer but failed and I had to make alternative arrangements at very short notice.

September 30, 2022
Rated 5 out of 5 stars

Very smooth experience

Very smooth experience. Great interface, that allowed me to play around with the design. The suit came in two or three weeks. I visited a tailor to make some final adjustments, and it was no problem getting the cost reimbursed.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great people, great suit

Rob Gwyther
The suit I ordered is fantastic, designed to all my specific preferences and in a lovely material. The price is one-third of what I would have paid elsewhere for bespoke tailoring and the delivery time was a great deal less also. Suitopia were extremely attentive and helpful; nothing was too much trouble for them to make sure I was confident and happy at every step of the design, purchase and delivery.

September 1, 2022
Unprompted review
Rated 4 out of 5 stars

I am very pleased with my suit

I am very pleased with my suit. I bought samples and was measured professionally which gave me considerable assurance as I was working to a deadline. It fits well. I may have the trousers lengthened by a 1cm, but it's a marginal decision. The suit probably deserves 5 stars, but although the Customer Service is good, replies are not same day. The suit is made in China so there was an unexpected delivery hitch, but this was resolved.

August 24, 2022
Rated 4 out of 5 stars

Great suit!

Fabric and color was excellent and the suit is all in all great. It was a bit bigger than expected though, and I had visit the tailor to take it in quite a bit.

Will definitely order again though.

August 27, 2022
Rated 1 out of 5 stars

Worst buy ever

Worst buy ever. The picture was wrong and I ended up with a suit I cannot use. No posibility to make changes and no intention to help me either.

August 31, 2022
Rated 5 out of 5 stars

Amazing customer service and product

I recently ordered a full suit from Suitopia. The process from ordering to delivery took a total of 4 weeks which I think is impressive concidering production time and delivery time. Unfortunetly i tore my pants but the customer service has been amazing. They answered quickly and started production on new pants immediately free of charge! I would absolutely recommend this site.

August 24, 2022
Unprompted review

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