Suitopia Reviews 848

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Nice place - but busy - Nice employees in general Super breakfast buffet And lunch / dinners Only at the pool side not helpfull. Only spanisch language speaking No balls( even soft small ones... See more

Rated 5 out of 5 stars

I have bought two suits and some shirts from Suitopia - one tuxedo and one white linen summer suit and I couldn’t be more satisfied with the results. From designing the suits the way I wanted th... See more

Company replied

Rated 1 out of 5 stars

Company are now named Hockerty based in Switzerland which has terrible reviews. Customer service is all automated so you never have contact with a human. I asked for a refund they said they would hono... See more

Rated 1 out of 5 stars

I got the complete wrong suit who obviously was for another customer. Everyone can make mistakes but its how they try to make up for that mistake that counts. I have not yet been offered any form... See more

Company details

  1. Tailor
  2. Men's Clothing Store
  3. Men's Tailor

Written by the company

Suitopia offers custom fit clothing for any style, shape, size or age. The selected garment is tailored according to your individual measurements and is one of a kind. This means we have zero stock inventory and that each order is made upon request. Gone are the days with over production and unnecessary textile waste. Our mission is to produce wardrobe classics and favourites that last decades rather than seasons, with an honest production chain that doesn’t compromise the future for coming generations. Suitopia was founded in 2006. Since then we have dressed celebrities such as Phil Collins, been costume designers for movies such as the Hunger Games and now have more than 100 000 registered customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Suite

Great experience. The quality of the suit is very good. The standard of tailoring is excellent and the attention to detail is apparent. I have received excellent service, excellent online design and ordering, and an excellent finished product. The experience the tailors have, made it easy for me to choose right fabric and make right adjustments.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased and happy with the service…

Very pleased and happy with the service from suitopia, as well as the adjustments made by taylors. So easy to make your own suit. The experience the tayors have, made it easy for me to choose right fabric and make right adjustements. I will be buying my next suit here for sure!

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The quality of the suit is very good. The tailor will help me get the fitting perfect and has acted very professional. The customer support has been very helpful to make sure I am satisfied with my purchase.

July 12, 2022
Unprompted review
Suitopia logo

Reply from Suitopia

Hi Johan! We are very happy to hear that you are satisfied with your purchase!

Rated 5 out of 5 stars

Excellent product.

Excellent product.
From my order delivery were placed it took about 3 weeks, and when i got the suit, it fit amazingly well.
Lovely experience.

July 12, 2022
Suitopia logo

Reply from Suitopia

Hi Kayrne! We were so happy to read your review, it really warms our hearts!

Rated 4 out of 5 stars

All problems resolved

Initially the service was a bit slow, but all problems were satisfactorily resolved by Suitopia.
The suit and the shirt both fit very well and I am very happy with the products.

July 11, 2022
Rated 4 out of 5 stars

Everything went fine

Everything went fine - it was hard to find the tailor i Oslo - the website gave the impression of something big and easy to find
My shirts came 3 weeks after the wedding - and I was not allowed to return them... I donnot need them after the event ?

July 3, 2022
Rated 5 out of 5 stars

The suit was perfect

The suit was perfect. I have ordered before and I was a bit confused on measuring the sleeve length. I still think you could improve the instructions there.
However, now that I knew how to measure, the suit fits perfectly! I am still contemplating the west though, since it seems a bit loose. Regardless, I am relying that your 14 day guarantee will take care of if I will need a fix.

I will put in a new order soon - I am in a desperate need of a red suit and you guys seem to be the only place where I can get one that fits me!

For those who wonder - I am not getting kickbacks from suitopia. I am genuinely satisfied :-)

July 1, 2022
Suitopia logo

Reply from Suitopia

Hi Aki! Thanks for your sharing your experience. We have contacted you by e-mail, where we hope we can get further feedback to use in our continuous development of improvement!

Rated 5 out of 5 stars

A Suit That Suits...

I am not really a 'suit person' but if I buy a suit it has to be a good one. This is my second suit from Suitopia, so you must have guessed I was very pleased with my first purchase. I used the online 'design your own' facility which means that you can personalise the suit to your size, taste and requirements. I ordered fabric samples which took the guesswork out of choosing the cloth online and I have been very pleased with the result. The online measurements guide is a step by step clearly written guide with pictures and video to help you measure properly. An updated image of your creation is produced each time you make a modification and you can save each design as you wish with your own measurements. The finished product arrived after two weeks, well folded and packaged, and virtually wearable straight out of the box. The standard of tailoring is excellent and the attention to detail is apparent. I have received excellent service, excellent online design and ordering, and an excellent finished product. Oh yes, and good value for money. Can't ask for much more than that!

June 24, 2022
Suitopia logo

Reply from Suitopia

Thanks Robert for your detailed experience sharing! Hope to catch you a third time soon again (and if so, I promise you a personal discount for being a loyal customer).

Rated 5 out of 5 stars

The suit fit very well

The suit fit very well, the pants were not perfect but this was expected since we were generous with the measuring. The color was exactly as expected (if not better than expected) (The only purple color). The suit also came in the time promised, when contacting customer service regarding shipping the were honest that due to shipping constraints that likely the suit would arrive on the tail end of the promised dates, still it came on time and in good shape.

June 13, 2022
Suitopia logo

Reply from Suitopia

Thanks Nicholas for your honest review and your shared experience! Do not forget that we have our Perfect Fit guarantee which you may use for altering your suit to the perfect fit!

Rated 3 out of 5 stars

Review of suit Montrose:

Review of suit Montrose:
Good quality
Not suitable for hankerchief in breast pocket
some doubful buttoms
quick delivery

June 12, 2022
Suitopia logo

Reply from Suitopia

Hi Eivind! We have contacted your on your e-mail in order to straighten out the issues you are experiencing. I am sure our Perfect Fit gurantee will cover this!

Rated 5 out of 5 stars

Wonderful

Im so satisfied🙂
Fast service.
I can recommend Suitopia
Im so happy for my costume

June 11, 2022
Suitopia logo

Reply from Suitopia

Thank you Jimmy for sharing your experiences! We are so happy to have delivered yet another perfectly fitted suit to one of our customers. Don't forget to reach out prior your next purchase in order to claim a welcome back discount!

Rated 5 out of 5 stars

Perfect product

Perfect product, came quicker than expected, fits like a dream. No complaints

June 8, 2022
Suitopia logo

Reply from Suitopia

Hi Max and thanks for sharing your experience! We are so happy that yet another one of our customer got to experience the perfect fit! Do not hesitate to reach out prior your next purchase to get a welcome back gift from us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look