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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, design, and fit of items like hoodies, knitwear, and jackets. Many appreciate the quick dispatch and delivery services, often describing them as fast and efficient. However, some people were dissatisfied with specific order issues, such as receiving faulty or previously used items, or experiencing problems with returns for items they didn't like. A few also mentioned that sizing could be inaccurate compared to the provided guides, and some found the prices to be on the higher side or shipping costs expensive for international orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers praise the exceptional quality of items... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the outstanding quality of various... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and quick... See more

Order

Consumers have mixed experiences with their orders. Many customers praise the quick delivery and good quality... See more

Price

Customers had ambiguous experiences with price. Some reviewers found the clothing to be on the pricey side,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product , the hoodies are unbelievably designed , cut and feel just awesome. The packaging and delivery was fast and fairly priced. The team even sent it along with personalized thank you note... See more

Company replied

Rated 5 out of 5 stars

Quality was immense, I got a hoodie and a sweatpant and a cap, I went towards other UK brands (not naming them for competition). I used to buy lots of clothing from Summit and it’s been 3 years I have... See more

Company replied

Rated 5 out of 5 stars

Genuinely 10/10 knitwear, first time I've spent that much on an item (full zip knit chunky knit) and it's just an incredible piece. Wish they had it in stock in grey in my size still. Service also... See more

Company replied

Rated 5 out of 5 stars

Excellent clothing. Dispatch has always been quick. I've loved every piece I've got from Summit for far. The hoodies have been amazing quality and fit, and the T shirts too (better than other brands I... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

Written by the company

Luxury Essentials designed in England


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding fit and qualityawsome

Outstanding fit and quality. Following the brand for a couple of years.

April 22, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review and support, amazing to hear you have been following for a couple of years!

Hope you are enjoying the new products

-Summit Team

Rated 5 out of 5 stars

High quality, high care

The highest quality clothing you can get and it’s only getting better. They clearly care meticulously about their manufacturing. My orders have all come with a personal touch in the form of a note with my name on, or a thank you letter. The rest of the packaging is amazing. I’ve been in contact with customer service a couple of times and I have experienced great care every time. A brilliant brand who continue to develop just when you think they can’t get any better.

April 14, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the amazing review Josh! We're glad to hear that you enjoy the products and service we are providing. We are always aiming to keep improving and creating abetter experience for our customers!

-Summit Team

Rated 5 out of 5 stars

Excellent!

Delivery was fast and the quality of the items is excellent! Added touch of a hand written note with discount off my next order was great too. Will be back to by more!

April 10, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review Matt!

Glad you like the little touches in the order! Hope to see you back soon.

-Summit Team

Rated 5 out of 5 stars

Great shop....

Great shop..... bought a jumper for my son...its nice and thick material..Nice loose baggy fit...its the first time I've used this site to buy from and I would definitely recommend them and buy from again....arrived on time ...well packaged

March 12, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for 5 stars!

Thank you for taking the time to share the experience you have had and happy to hear your son likes the products!

-Summit Team

Rated 1 out of 5 stars

Return

Usually I am always happy with my purchases from SUMMIT and there has never been a problem. However this time i bought a pair of cargos and they were too small. This is was not the issue, the returning was the issue. I live in denmark so obvs we have to pay for our own deliver which is like £20 my cargos with the delivery to denmark was £45. I basically wasted £40 on delivery and it was such a hassle tryna return Because of all the little details and they didnt want to just send a return label which is cheaper and just make sure that the order comes back. I know is not their return policy to cover for international returns, however a lot of order brands have done it for me, specially if you are a consistent customer.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Quality on point

Good quality, compliant products. Choose your usual size.

February 23, 2024
SUMMIT  logo

Reply from SUMMIT

Thanks for the review and really happy to hear you like the quality of the items!

-Summit Team

Rated 5 out of 5 stars

Great

Great, product, fast shipping.

February 29, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review!

Really glad to hear you like the product and delivery was fast for you!

-Summit Team

Rated 5 out of 5 stars

10/10

The quality and fit is just amazing. Quick shipping with a personalised message. Will be buying some more pieces soon…

February 25, 2024
SUMMIT  logo

Reply from SUMMIT

Thanks for the review! Really glad you like the pieces and hope to see you back soon!

-Summit Team

Rated 5 out of 5 stars

Ordered a couple of Tees and got to say…

Ordered a couple of Tees and got to say very impressed with the quality. Will be ordering again for sure.

February 1, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review Matt and glad you like the products!

Hope to see you back soon!

-Summit Team

Rated 1 out of 5 stars

Worst Customer Experience

Worst Customer Experience
My son has purchased from Summit numerous times. He likes the clothes and quality, but had an issue when a parcel was stolen from outside his apartment.
Summit tried to wash their hands of the issue, stating it wasn't their fault or Royal Mails, who left the parcel propped against his front door.
Summit suggested he not get parcels delivered to his address if it is not safe, then went onto offer alternative clothing (as the original items he ordered where out of stock) be delivered to the same address.
As he never quoted a safe alternative place, the parcel should have been redelivered, not left outside his door.
It took numerous emails, and quoting from the Consumer Rights Act to get Summit to refund the purchase.

January 8, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi,

Sorry to hear about the issues regarding a delivery with royal mail. When we have looked into this it was stated on the royal mail tracking that a safe place was chosen and the parcel was left in the requested location. We cannot take responsibility for parcels left in customers designated safe places.

We have fully refunded you for this purchase and we do apologise for the shipping issues caused by royal mail.

Rated 5 out of 5 stars

Grey Marl Hoody

Grey Marl Hoody. Great fit and weight! Would definitely recommend and will be buying another in a different colour

January 8, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Great to hear you like the product!

Thanks for the review

-Summit Team

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. Quick response and a really good Solution for my Little Hoodie issue. Thanks for Sending a new one!

January 16, 2024
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Happy we managed to get this resolved for you!

Thanks for the review

-Summit Team

Rated 5 out of 5 stars

High quality clothing brand

High quality clothing brand, worth the price. Nice touch with the personalised card.

December 28, 2023
SUMMIT  logo

Reply from SUMMIT

Happy to hear you enjoy the items we are producing! Thanks for the support and review

-Summit Team

Rated 5 out of 5 stars

Absolutely fantastic service clothes…

Absolutely fantastic service clothes are lovely and when I had a question it was answered straight away and refunded when item had sold out with in 2 days well done definitely ordering again

December 19, 2023
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Thanks for the review and kind words!

-Summit Team

Rated 5 out of 5 stars

HIGH quality clothing

HIGH quality clothing. Probably the best coat I have ever owned. Great customer service too.

November 24, 2023
Unprompted review
SUMMIT  logo

Reply from SUMMIT

Hi Ben,

Thanks for the review and really happy that you like the product!

-Summit Team

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