The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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This is a great platform for makers
This is a great platform for makers. It absolutely works.
May 5, 2026
Reply from SumUp
Hello,
Thank you for your positive feedback! We’re glad to hear that SumUp works well for makers and supports what you do. It’s great to know the platform is meeting your needs.
If you ever have questions or need assistance, please visit help.sumup.com or use the chat in your SumUp app or Dashboard so we can help you directly.
Kind regards,
Your SumUp Team
Sumup has been absolutely amazing to…
Sumup has been absolutely amazing to purchase and use especially on my market stall always picks up reception and transactions are straight away. Highly recommend
May 5, 2026
Reply from SumUp
Hello Georgina,
Thank you for your wonderful feedback! We’re delighted to hear that SumUp has been reliable and easy to use at your market stall, with smooth connections and quick transactions. It’s great to know our solution is supporting your business so well.
If you ever have questions or need assistance, please visit help.sumup.com or reach out to us via the chat in your SumUp app or Dashboard so we can help you directly.
Best regards,
Your SumUp Team
The client paid almost 800 pounds and…
The client paid almost 800 pounds and they closed my account, keeping the money, saying it was fraud, where smaller amounts were transferred and there was no problem. I placed a larger order and they closed the account without explanation. And the lack of customer service. They don't respond to emails, and I only chat with a bot. The customer received the goods, and I was left without money or product, meaning I was 800 PLN in the back. No help whatsoever.Run away and don't use
May 1, 2026
Unprompted review
Reply from SumUp
Hello Konrad,
We’re truly sorry for the situation you’ve gone through and understand how stressful and upsetting this must be, especially given the financial impact involved. Our team has sent you an email with the latest update, and we hope it helps clarify the next steps.
Please take a moment to check your inbox and spam folder. If anything is still unclear or you need further support, we encourage you to reply directly to that email or through the chat in your SumUp app or Dashboard so our team can assist you properly.
Best regards,
Your SumUp Team
Reply from SumUp
Hello Mr Paul Durham,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Ciaran Comerford,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our service!
Best regards, your SumUp Team
Poprostu jest super !!!
September 3, 2025
Reply from SumUp
Dzień dobry,
dziękujemy za miłe słowa, bardzo się cieszymy, że korzystanie z SumUp sprawia Ci przyjemność.
Pozdrawiamy,
Zespół SumUp
Reply from SumUp
Hello Segun,
Thank you for your great feedback! We’re pleased to hear that you find SumUp easy to understand and use. If you ever have questions or need support, please visit help.sumup.com or reach out via the chat in your SumUp app or Dashboard so we can assist you directly.
Best regards,
Your SumUp Team
Great system and never let's us down
July 4, 2025
Reply from SumUp
Dear John,
We're happy to hear that our system is working well for you. Thank you for your positive feedback; we appreciate it very much!
Kind regards,
Your SumUp Team
Love sumup
Love sumup. It’s easy intuitive fast to use and the equipment is quality and well priced
May 5, 2026
Reply from SumUp
Hello Meta Gloss,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Got a till that does not work
Got a till that does not work, and after many phone calls to SumUp BT EE, we had to call an electronic engineer round to sort the till. After 3 hrs his advice was, put it back in the box and send it back, as it will never work, so the opening of our new pub was difficult with no till, so we’re going somewhere else where you get good support.
May 5, 2026
Reply from SumUp
Dear Derek
Thank you so much for your review. We are glad to see that our service fits your business.
We look forward to continuing to work together!
Best,
SumUp Team
Reply from SumUp
Bonjour,
Nous sommes ravis de lire ces trois mots qui résument si bien nombre des objectifs que nous nous efforçons d'atteindre avec nos produits.
Merci pour votre commentaire et nous espérons poursuivre notre collaboration pendant de nombreuses années.
Cordialement,
- L'équipe SumUp
Customer service is very poor
Customer service is very poor! They tell me that i must approve my account. But the button is not pressible. They told me ok, we will contact you by email shortly, 7 days already gone. So money is just holding in "My business account" where i cant do anything.
May 4, 2026
Unprompted review
Reply from SumUp
Dear Eduard,
We're sorry to hear about your experience.
We sent you an email to require more information in order to identify your account, but since we didn't receive a response, we couldn't forward the report to our support team.
This type of verification bug is very rare and difficult to identify.
From what we've read, the problem appears to be related to a malfunction in the app.
In this case, we'd like to suggest a couple of general solutions to try to resolve the issue, but for a more detailed solution, we invite you to contact our costumer service team through our Support Center.
- Reinstall the app; errors may have accumulated during installation or during the failed update, preventing you from pressing the confirmation button.
- Update the operating system; some outdated versions of the system, whether you're using Android or iOS, can cause similar bugs in the app.
- Complete the verification on a different device; If the issue is solely related to your app and not the verification process itself, it could be a problem with an incompatible model or expired permissions.
As mentioned, if you try these general solutions and the problem persists, please don't hesitate to contact our support team and one of our agents will do their best to assist you.
Regards
-The SumUp Team
Reply from SumUp
Hello Jose Luiz Xavier,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Not bad for the first couple of years…
Not bad for the first couple of years but then slowly the machine becomes very slow and customers get edgy if its not quick.....Sum up trying to make you buy a new machine I guess......Software that slows payment confirmation, I am moving over to Twint more and more.
May 4, 2026
Unprompted review
Very user friendly.
May 4, 2026
Reply from SumUp
Hello Christina,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Very unprofessional they have no clue…
Very unprofessional they have no clue what they doing
If you need the help on the phone, they just say sorry sorry nothing else
I just opened the bank account
I wish you never ever
They holding my money 5 to 6 days
Try to make it instant payment is not possible
I’m just gonna put one other Business I can and get away from SumUp banking
If you’re Business, stay away, don’t go nearby
April 30, 2026
Unprompted review
Reply from SumUp
Dear Cetin,
We're sorry to hear about your experience.
We sent you a request to provide information useful to identfy your account, so we could report the issue to our support department and try to investigate the issue.
Unfortunately, since we haven't received a response, we've been unable to follow up your case case.
However, we encourage you to contact us again for updates.
As a financial institution regulated by the Bank of Ireland, we adhere to specific and strict security standards regarding the management and movement of funds on our accounts.
We fully understand the difficulties this may cause, but we cannot in any way overlook the controls that allow us to guarantee the security of these systems.
We prioritize these requests precisely because of the sensitive nature of these transactions and the inconvenience they can cause our customers.
Therefore, these response times often depend not only on us, but also on the response times of the other entities involved.
We apologize for the delayed response time and are confident our support team will provide you with updates as soon as possible.
Regards
-The SumUp Team
Can't always get onto the app to accept…
Can't always get onto the app to accept payments when needed.
November 17, 2025
Reply from SumUp
Dear Helen,
We thank you for your feedback and are very sorry to hear that you are having difficulties with accepting payments on your app.
Please note that it's very important to always update your phone and app.
We couldn't find any attempts lately, but please don't hesitate to reach our agents available on your app or dashboard if needed.
Best regards,
Your SumUp team.
Do not use this payment system
Do not use this payment system, I’ve had an awful experience when trying to get money that had been paid into my SumUp account, they take there % and when it comes to getting money from your account it’s very difficult, Would not recommend for Buisness use at all.
May 4, 2026
Unprompted review
Reply from SumUp
Dear Anthony,
We are very sorry to hear that you had difficulties transferring the money from your SumUp business account.
If your transactions were paid out to your business account, you can, at any moment, and without any cost, transfer the money to your bank account.
The first time, and for security reasons, security steps need to be activated.
Once done, transfers are very easy and have no fees applied.
Our records show that you managed to do the transfer, and we are very happy that issue was solved.
Please accept our apologizes for any inconvenience caused and don't hesitate to visit our help center (help.sumup.com) or reach out to our agents on chat from your SumUp app or Dashboard.
Sincerely.
Your SumUp team.
Reply from SumUp
Hello Gareth Desmond C Dunkley,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
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