The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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They’re thieves
They’re thieves. They made me wait two months after closing my account with 1,000£ inside and today they’re telling me customers requested chargebacks with no information on this. So if they request chargebacks why closing my account. They’re scammers. Their online services are poor and their phone number works on the days they want it to. I spoke to a human twice but after that they now put their AI to talk. Thieves. Ruben and the rest of the team and Mary. You all are wicked.
May 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SumUp
Dear Zubair,
We appreciate your positive feedback and are so glad to hear that you find our services easy to use and very helpful.
Kind regards,
Your SumUp Team
Great app
Great app, I haven't experienced any issues and I find everything very useful in my business. Contactless payments on my own mobile and recording of all transactions. Super.
January 7, 2026
Reply from SumUp
Dear Amanda,
We're happy to hear that our app is useful for your business! It's great that you haven't experienced any issues. Thanks for your feedback.
Kind regards,
Your SumUp Team
Reply from SumUp
Hello Samuel,
Thank you for your positive feedback! We’re happy to hear you’re enjoying your experience with SumUp.
If you ever need information or assistance, please visit help.sumup.com or reach out to us via private message or the chat in your SumUp app or Dashboard so we can help you directly.
Best regards,
Your SumUp Team
Great great
May 4, 2026
Reply from SumUp
Hello Harry Edwards,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello edward madden,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Gabby Tomczyk,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Prakash Paudel,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our service!
Best regards, your SumUp Team
So easy all sorted in no time lovely to…
So easy all sorted in no time lovely to be able to speak to someone
May 3, 2026
Reply from SumUp
Hello Lorraine,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our service!
Best regards, your SumUp Team
negative experience that has left me with no confidence in the service
I’ve had a very poor experience with SumUp and, based on what I’ve gone through, I wouldn’t recommend their service. From the beginning, everything felt disorganised and difficult to manage. Communication was inconsistent, and getting any meaningful support took far longer than it should have. The most frustrating part has been my funds being held without a clear or timely explanation. Not having access to your own money is incredibly stressful, especially when you’re unable to get straightforward answers from the company. Customer service has been extremely disappointing responses are slow, unclear, and often unhelpful. At times, it felt like my concerns were not being taken seriously at all. I also question the reliability of some of the positive reviews, as my experience has been completely different. I was even encouraged to leave a positive review despite the issues I was facing, which only added to my frustration. Overall, this has been a very negative experience that has left me with no confidence in the service. I will not be using SumUp again.
March 11, 2026
Unprompted review
Reply from SumUp
Dear Luke,
We are very sorry to hear that you had a bad experience with our services.
As a regulated entity, we are sometimes to take some decisions in order to respect our regulations, and maybe had also to withheld your money temporarily.
Some situations being handled internally, our support agents can't sometimes give you a response, or at least, not the one expected without checking with the relevant department.
We understand this situation can be frustrating and apologize if it was the case.
We have asked for your information in order to escalate and inform our agents about the situation, but had no reply.
For security reasons, we can't assist further from here. If needed, please contact again our agents.
We hope that it was already resolved and apologize again for the inconvenience caused.
Best regards,
The SumUp team.
Ridiculous Service!
Spent more than an hour discussing a simple issue and still not resolved yet. This whole automation thing is going to close these companies down.
May 3, 2026
Unprompted review
I’ve lost all trust in SumUp and would strongly advise others to be very cautious before using their service
I’ve had a very frustrating and distressing experience with SumUp. They are currently holding my funds without any clear explanation, which is completely unacceptable. Not having access to your own money is bad enough, but the total lack of transparency makes it even worse.
This situation has had a serious impact on my life. I have bills to pay and my mortgage is now at risk of going into arrears. I am currently out of work and have already used all my savings to try and keep up with expenses. The only money I had left came from selling my car, which I processed through SumUp so I could pay my bills but now I cannot access it. As a result, all my bills are going unpaid, and I have a family to look after that I am currently unable to support.
The stress caused by this situation has been overwhelming, and I have even developed high blood pressure as a result.
I have provided all the documents they requested, yet I have received no meaningful information or updates from them. Trying to get answers from customer service has been a nightmare responses are slow, vague, or non-existent.
Overall, this has been an extremely negative and stressful experience. I’ve lost all trust in SumUp and would strongly advise others to be very cautious before using their service.
April 24, 2026
Unprompted review
Reply from SumUp
Hello,
Thank you for sharing your experience and feedback regarding our services.
Your frustration is completely understandable, especially when a temporary account suspension impacts the continuity of your professional activity.
As a regulated financial institution, we have a legal obligation and responsibility to conduct periodic reviews of accounts and transactions. In this context, your profile is currently suspended for verification, which involves a temporary withholding of your funds. This procedure is a necessary requirement to ensure all activity remains within the framework of our regulatory license.
We would like to clarify that this suspension does not necessarily question the legitimacy of your sales. However, while the review of your file is ongoing, funds are held as a security measure.
We apologize for any disruption this mandatory compliance procedure may have caused your business, and we hope to resolve this situation for you as quickly as possible.
Best regards,
The SumUp Team
Reply from SumUp
Hi there, Daniel.
Thank you for the 5-star review!
We are absolutely thrilled to hear that SumUp is one of the best apps you’ve used.
Our mission is to make business management as simple and professional as possible, so knowing that our app is hitting the mark for you is incredibly rewarding.
We look forward to being your partner in success for a long time to come!
Best regards,
SumUp Team
My experience with SumUp has been…
My experience with SumUp has been extremely disappointing. The customer service is shocking slow, unhelpful, and unable to resolve even basic issues. Communication is poor, and getting a clear or timely response feels almost impossible. What made things worse was having my money held without a proper explanation. It caused unnecessary stress and frustration, and no one seemed willing to take responsibility or fix the situation. Overall, this has been a terrible experience. One star is far too generous if it were possible, I wouldn’t give them any stars at all. I regret signing up and would strongly advise others to avoid this service. I am now escalating this issue further.
March 6, 2026
Unprompted review
Reply from SumUp
Dear Tari,
We are very sorry to hear you had a bad experience with our customer service.
For security reasons, we can't handle the situation from here and have asked your information in order to escalate to our agents.
Unfortunately, you did not reply to our request.
We understand that having your money held can be frustrating and hope you managed to have a reply.
Our agents are on chat and escalate your requests when they can't handle it immediately, you may have received some emails.
Don't hesitate to reply if needed.
Please accept our apologizes for the inconvenience caused.
At SumUp, we are committed to continually improving the quality of our services and support, and your feedback plays an important role in that process.
Sincerely,
The SumUp Team
Reply from SumUp
Salut Joseph !
Merci infiniment pour ce retour positif ! 🌟
Savoir que notre application est jugée simple et facile d'utilisation est la meilleure récompense pour toute notre équipe.
Nous travaillons chaque jour pour rendre nos outils toujours plus intuitifs.
Merci de faire partie de la communauté SumUp et excellente continuation à vous !
Bien à vous,
L'équipe SumUp
Fantastic payment system
Fantastic payment system, I've used SumUp for 8 years. Never had a problem with them whether using the card reader or the app on my phone.
November 3, 2025
Reply from SumUp
Hi there!
Wow, 8 years! Thank you so much for the 5-star review and for being such a loyal partner.
We are thrilled to hear that both our card readers and the mobile app have consistently met your needs without a single problem.
Supporting businesses over the long term is exactly why we do what we do.
Here’s to many more successful years together!
Best regards,
SumUp Team
Absolutely love thus app
May 3, 2026
Reply from SumUp
Hi Michael,
We absolutely love hearing that! 🌟
Thank you so much for the 5-star review. Our team puts a lot of heart into making the app as intuitive and helpful as possible for business owners like you.
Knowing that it’s making a positive impact on your day-to-day is the best motivation we could ask for.
Thanks for being part of the SumUp community!
Best regards,
SumUp Team
Onli certain cards work quickly other…
Onli certain cards work quickly other cards are very slow Joe taylor
May 3, 2026
Reply from SumUp
Hi Joe,
thank you for the 4-star review and for sharing your feedback.
We aim for all transactions to be lightning-fast, regardless of the card type used.
The difference in speed can sometimes be down to specific card issuers or connection types.
We’d love to take a closer look at this for you—please reach out to our support team at help.sumup.com so we can ensure your equipment is performing at its best!
See you soon,
SumUp Team
Reply from SumUp
Hi Miladur,
You are very welcome! 🌟
We’re so glad to have you as part of the SumUp community. Hearing that you're happy with the service is the best motivation for our entire team.
Thank you for the 5 stars, and we wish you nothing but the best for your business!
Greetings,
SumUp Team
Very cost effective and easy to use
Very cost effective and easy to use, essential for small businesses
May 3, 2026
Reply from SumUp
Hi there, Fiona !
Thank you so much for the 5-star review!
We are thrilled to hear that you find SumUp both cost-effective and easy to use.
We specifically design our tools to be 'essential' for small businesses, removing the barriers of high costs and complex setups.
It’s a privilege to support your business journey, and we look forward to helping you grow for years to come!
Best regards,
SumUp Team
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