The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Half of my shipment (the outdoor Lennox chair and ottoman) are defective. The ottoman especially. The ottoman has this flat dried out foam inside that will not inflate. The shape is distorted and it i... See more
Company replied
Liz from the customer service team solved my delivery issue! We were emailing back & forth, trying to locate my order. She was ready to resend my order however that wasn't necessary, the package was... See more
I didn’t receive my first order but after contacting the response to replace it was prompt and easy. My item arrived, communication was great. Thank you for having integrity behind your company. Thing... See more
Company details
Written by the company
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Contact info
United States
- help@sundaycitizen.co
- sundaycitizen.co
3.5
Average
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
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Product different on website then what…
Product different on website then what was delivered
May 28, 2026
Reply from sundaycitizen.co
Hi Matt,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We understand how frustrating that must have been, and we're glad our team was able to work with you to resolve the issue and successfully process your order.
We truly appreciate your patience and persistence while we worked through the issue together. Thank you for giving us the opportunity to assist you and for choosing Sunday Citizen. Your support means a great deal to us.
It's an easy website to navigate
It's an easy website to navigate. Love the products. Only complaint, many products are sold out and never seem to be replenished.
May 28, 2026
Reply from sundaycitizen.co
Hi there,
Thank you for taking the time to share your feedback with us. We're so glad to hear that you find our website easy to navigate and that you love our products!
We also appreciate your honest feedback regarding product availability. We understand how disappointing it can be when an item you've been eyeing is out of stock. Due to the popularity of some of our collections, certain products can sell out quickly, but our team is continually working to replenish inventory whenever possible.
We encourage you to sign up for restock notifications on product pages so you'll be among the first to know when your favorite items become available again.
Thank you for your support and for helping us improve the Sunday Citizen experience.
Slow processing
Took forever to process order for shipping. Still haven't received order so cannot speak to quality
May 27, 2026
Reply from sundaycitizen.co
Hi Kaiti, thank you for sharing your feedback. We completely understand that waiting for an order to ship can feel like a long process when you are eager to receive your new items!
To help clear up the timeline, our standard fulfillment policy is 5–7 business days from the date of purchase. Because your order was placed last Wednesday, May 27th, our team has been processing and shipping it right within that expected window.
The great news is that your package is already on its way and is officially scheduled to be delivered tomorrow!
We hope that once you get to experience the quality firsthand, it will be well worth the brief wait. Please keep an eye out for its arrival, and we would love to hear what you think of your new items once they arrive!
I love this company because
I love this company because . I loved totally everything is super soft the blanket and the people are amazing when I have any questions or problems 5 stars
May 27, 2026
Reply from sundaycitizen.co
Hi Irma! Thank you so much for the incredible 5-star review! We are absolutely thrilled to hear that you are loving your super soft blanket. Our team always strives to be there for you whenever you have questions, so hearing your shout-out completely makes our day. Welcome to the Sunday Citizen family!
Best items ever!
June 3, 2026
Reply from sundaycitizen.co
Hi Sandy! Short, sweet, and the ultimate compliment, we will gladly wear the title of having the 'best items ever!' 🥂 Thank you so much for your amazing support. Enjoy your cozy items!
Te customer service staff were fine but…
The customer service staff were fine but online operations are terrible. Bots texted me about a sale that wasn't happening. The welcome discount code was sent without any indication that it didn't work with furniture. When trying to apply it the system told me I couldn't use it with a mother's day sale - a sale which ended weeks ago. Frustrating experience.
May 27, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Amy, thank you for taking the time to share this detailed feedback. While we are glad our customer service team was pleasant to deal with, we sincerely apologize for the frustrating runaround you experienced with our online system.
You are completely right, shopping should be a seamless experience. We take these kinds of hiccups very seriously, and we have passed your notes directly to our digital operations and marketing teams.
We are actively using your review to make immediate changes to our backend system. We are working to ensure that promotional exclusions (like furniture) are transparently outlined from the start, and that expired campaigns are completely cleared out so they don't block active codes or trigger incorrect automated texts.
Thank you for helping us pinpoint these specific glitches so we can fix them and build a much better, smoother online experience for our community.
Excellent experience with first Sunday Citizen order
First order from Sunday Citizen and very pleased with ease of ordering, timely delivery, and product. My pillows are beautiful!
May 20, 2026
Reply from sundaycitizen.co
Hi Lori! First impressions mean everything, so we are absolutely thrilled that your very first Sunday Citizen order was a total home run! 🏡✨
It’s wonderful to hear that the seamless ordering process and timely delivery hit the mark, but best of all, that your new pillows are looking beautiful in your home. Thank you so much for taking the time to share the love, and welcome to the Sunday Citizen family!
Reply from sundaycitizen.co
Hi Marie! Wow, "best sheets ever" is a title we will happily wear! 🛌✨ We are absolutely thrilled to hear that you are loving them and that your order made it to you so quickly.
Thank you so much for the wonderful support, and welcome to the Sunday Citizen family. Happy sleeping!
Very helpful!
May 21, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Cindy! Thank you so much for the lovely feedback. Providing great support is a huge focus for us, and it means the world to know our team was able to help you out so well! We appreciate you taking the time to share the love. Have a wonderful and cozy week!
Unfortunate “resolution”
Unfortunately the item I ordered (and paid for) was then out to stock. When I was contacted I was only offered an exchange or site credit, however would have preferred a refund given that the item I wanted was out of stock after purchase. When I asked for site credit for the entire order as I had ordered matching shams to the duvet cover that were apparently still in stock I was told the order was already shipped and that I could request a return after receiving them. Then two days later I got a notification that the shams had shipped. Overall, not a great “solution” as I am now stuck with “site credit” and basically out of that money and now when the shams come in I have to go through a refund process and sending them back. Largely just messy, and if I didn’t feel obligated to use my now “site credit” I don’t think I’d purchase again.
May 19, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Kandice, I am sincerely sorry for the frustrating and complicated experience you had with your order. You are completely right, when an item goes out of stock after purchase, a full refund should always be on the table. We apologize that the initial options left you feeling forced into a site credit.
We also completely understand why receiving the matching shams just added an extra layer of hassle when you no longer had the matching duvet cover to go with them.
We want to make this right and ensure you aren't stuck with a credit you don't want. A team manager will be contacting you directly via email very soon to take over your file, void that site credit, and issue a full refund to your original payment method, while ensuring the return process for the shams is handled as smoothly as possible.
Thank you for your patience and for sharing your honest feedback while we get this corrected for you.
Comforter Deteriorated within 5 Months; No Recourse Offered
While the customer service representative was very polite and kind, she was unable to resolve the issue satisfactorily. A $350 luxury comforter should not be coming apart within 5 months when all garment care instructions are followed religiously. The only remedy I was offered was a 25% discount code to buy more products that may or may not deteriorate rapidly. Because Sunday Citizen does not stand by their products, I will not be purchasing anymore merchandise.
May 19, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Concetta, thank you for taking the time to share your experience. We appreciate your kind words about our customer service representative’s demeanor, but we are truly sorry that the final outcome left you feeling disappointed.
We completely understand your frustration—when you invest in a premium comforter, you expect it to provide lasting comfort, especially when following the care instructions so carefully.
While our standard return and warranty policy is 30 days from delivery, we always want to try and help when a quality issue arises outside of that window. Because your purchase was made 5 months ago, our support team was restricted by our standard policy guidelines, which is why the discount code was offered as an alternative gesture to help.
We take your feedback regarding our product's durability very seriously. We have forwarded your comments directly to our production and quality control teams to ensure our textiles are holding up to the standards our community expects. Thank you for your honest review.
Amazingly soft
Amazingly soft! Where were you guys when I was a kid!! I’ve never felt these textures before!!
May 19, 2026
Reply from sundaycitizen.co
Hi Dori! Better late than never, right? We are so glad we could finally introduce you to our signature softness! Hearing that you’ve never experienced textures like ours before is the ultimate compliment. Thank you so much for the wonderful support, and welcome to a lifetime of cozy comfort!
Love the purchase!
May 19, 2026
Reply from sundaycitizen.co
Hi Karen! Short, sweet, and exactly what we love to hear. Thank you so much for the support—we are thrilled that you love your new purchase! Enjoy the comfort!
Fluffy cloud comforter
I love this new comforter bundle so much! It's gorgeous and it feels the sleeping with fluffy clouds. On top of that the customer service has always been amazing!
May 14, 2026
Reply from sundaycitizen.co
Hi JB! Sleeping on a fluffy cloud is the exact vibe we were going for! ☁️ We are absolutely thrilled to hear that you love your new comforter bundle and that it looks just as gorgeous as it feels.
Thank you so much for the wonderful review and for shouting out our customer service team—knowing we've taken good care of you completely makes our day. Welcome to the Sunday Citizen family!
Didn’t ship my comforter I ordered and…
Didn’t ship my comforter I ordered and I had to reach out and they said they didn’t have that color in stock. They charged me and never reached out after I placed my order and played it off like they shipped it but never did.
May 15, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Chris, I am very sorry for the frustration regarding your comforter order. I know you mentioned you've already reached out to us, and we want to locate that conversation and get this completely resolved for you immediately.
Because Trustpilot profiles don't share your order number or checkout email address, we unfortunately haven't been able to match your review to your account or locate your previous messages under the name "Chris."
We want to make this right. Please reply to the information request we sent you here on Trustpilot, or reach out to us directly at help@sundaycitizen.co with your order number so our support agent can personally locate your file and assist you right away. Thank you for your patience!
NO STARS
NO STARS! Here is my order#: #SUND322883
THE WORST RETURN procedure I have EVER encountered, and so far, customer service, too! I am still waiting response from your BOT CHAT, not even a real person! After going through your on-line return procedreried to retun my purchase today to UPS store YOU listed, however, UPS store said I needed to give them a QR code. Did not see anywhere where I needed to get a QR Code while processing my return, just a list of local UPS store to take my return to. Saving "carbon footprint", lol!? VERY upset. Please resolve ASAP.
May 16, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Rosemary, I am so sorry for the initial headache and the runaround at the UPS store. We know how incredibly frustrating it is to get stuck in a digital loop when you're just trying to cross a quick errand off your to-do list.
I am so glad that our support team was able to step in and get this fully sorted out for you this morning. Thank you so much for confirming in your latest email that you successfully received the direct link and screenshot of your QR code and are all set to drop off your package.
We truly appreciate your patience while we bypassed the system glitch to get you exactly what you needed. Have a wonderful rest of your week!
Did not get my question answered
I received a response, but still did not get my question answered. I want to know why the order that I placed on May 8 is still showing Unfulfilled? I have placed several orders in the past and those orders have never taken a week to fulfill. Is the product available? And once fulfilled, I still have to wait on shipping. Just seems like this is taking longer than expected. Thank you.
May 13, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Shannon, thank you for your feedback. We completely understand why seeing your order sit as unfulfilled was frustrating, especially since you have shopped with us before and know our usual timeline.
We are so glad that our support team was able to connect with you directly via email this past weekend to clear up the inventory mix-up and get your order successfully updated.
Hearing how much you love our products completely made our day! Thank you so much for your patience and understanding while we got this sorted out, and we hope you absolutely love your new blanket when it arrives.
Reply from sundaycitizen.co
Hi David, thank you for sharing your feedback. We are very sorry to hear that the fit and quality of your item did not meet your expectations.
Because this item was a Final Sale purchase, it is not eligible for a return. Our support team did reach out to you via email to offer a site credit as an alternative solution to help ease the disappointment, but we completely understand and respect that this wasn't the resolution you were looking for.
We appreciate your honest review and have passed your comments regarding the fit and material directly to our product team.
I wanted to purchase something and it …
I wanted to purchase something and it is not available for delivery to Canada. I received a prompt AI response, wanted to speak to a human and similarly received a prompt response.
May 7, 2026
Unprompted review
Reply from sundaycitizen.co
Hi Sangiovese! We’re so sorry we aren't able to ship that item to Canada just yet, we know how disappointing it is to find something you love and realize it’s out of reach for now.
However, we are thrilled to hear that you had such a positive experience with our response times! Whether it’s our AI or our human team, we always strive to get you the answers you need as quickly as possible. We hope we can bring a little Sunday Citizen comfort to Canada in the future!
Order was placed and was not delivered…
Order was placed and was not delivered in time allotted per website. Over 10 days from when order was placed. I sent in an email and got an AI generated response. Totally disappointing. I spend over $700 for a birthday gift for my daughter. I had no explanation why order wasn’t fulfilled. Not acceptable.
April 27, 2026
Reply from sundaycitizen.co
Hi Kara, I am so sorry for the delay in getting your daughter's birthday gift to you. We know how much those special dates matter, and we truly apologize that the delivery time exceeded our website's estimate. It’s also clear that our initial response wasn’t as personal or helpful as it should have been given the situation.
I have confirmed through tracking that the pending item of your order was successfully delivered today. While we know the timing wasn't perfect, we sincerely hope your daughter enjoys her new items and that they make her birthday celebration a bit more comfortable. Thank you for your patience and for sharing your honest feedback with us.
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