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Sungage Financial Reviews 2,025

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, who are described as caring, courteous, and very professional. The service provided is frequently praised for its efficiency, ease, and clear communication, making complex processes simple and hassle-free. Many appreciate the excellent customer service, noting quick responses and a supportive approach that keeps them well-informed throughout the process. The user experience is often described as smooth, transparent, and easy to understand, with flexible payment terms and no prepayment penalties. However, some customers also noted issues with payment processing, including incorrect charges, delayed payment schedules, and difficulties with setting up automatic payments. A few other people also felt that communication regarding payment details could be improved, with instances of conflicting information or lack of clear guidance on how to make payments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting professionalism, clear communication, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as easy, seamless,... See more

Customer service

Consumers find customer service to be positive, with many appreciating the helpfulness and clear explanations... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding the financing easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage has been streamlined and clear. The one issue I found had more to do with our solar broker - not Sungage. Just note that there's a temporary monthly which *goes up* if you don't apply the 30... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

When a person makes a call to a company they are usually seeking help. Some companies offer excuses but are not helpful in problem resolution. Sungage seems to get this. The agents worked with me to r... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Installation was great

Installation was great, follow up has been for frustrating.

September 16, 2025
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Reply from Sungage Financial

Thanks for the review Maree! Glad to hear you had a great experience with installation. We're sorry that the follow up has been a pain point. If you have any specific questions please don’t hesitate to contact us. We want to make sure you get the support you need!

Rated 5 out of 5 stars

Easy to work with

Easy to work with, professional and prompt in all communication.

October 7, 2025
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Reply from Sungage Financial

Thank you for the review Charlene! We're glad you had a smooth and easy experience going solar.

Rated 5 out of 5 stars

It was quick and painless

It was quick and painless. All done online in less than 10 minutes. Thumbs up

October 1, 2025
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Reply from Sungage Financial

We appreciate your kind review Jay and are happy to hear you had a quick and painless experience with our team!

Rated 5 out of 5 stars

Implemented very efficient process

The process is very quick and smooth. The rates and payments so flexible and customer friendly. Entire process is done through onine rather than back to back follow up calls.

October 1, 2025
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Reply from Sungage Financial

Thank you for the glowing review Surekha!! We're thrilled to hear you had a great experience using Sungage Financial.

Rated 5 out of 5 stars

Nice and easy

Nice and easy

October 2, 2025
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Reply from Sungage Financial

Thanks for the 5-stars Jose! Glad to hear you had an easy experience with Sungage.

Rated 1 out of 5 stars

There is little to no communication…

There is little to no communication between sales, operational, construction, and activation. We still do not have our app set up with Green Mountain Power. Nor has anyone contacted us with why the proplemjs exist. Also there is still damage to our roof that needs repairs to, that was caused by the installers walking back and forth on the shingles.

September 29, 2025
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Reply from Sungage Financial

Hi Steven, thank you for taking the time to share your feedback. We’re sorry to hear your experience has been less than satisfactory. To clarify, Sungage Financial is not the installer, we handle the financing side of your solar project. That said, we can reach out to Team Sunshine to learn more about your situation and understand what may have caused these issues. We can see that you called recently to confirm the install on your project. If you need any assistance related to your financing, please don’t hesitate to contact us so we can make sure you get the support you need.

Rated 1 out of 5 stars

After jumping thru hoops Sungage never…

After jumping thru hoops Sungage never did figure out about the difference in rural settings

October 2, 2025
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Reply from Sungage Financial

Hi Randolph, thank you for reaching out and sharing your feedback. Sungage is actively investigating the mismatch in property ownership, and we apologize that this process has taken some time. Please know that we’re committed to resolving this issue and ensuring everything is handled correctly. If you have any specific questions or updates in the meantime, don’t hesitate to contact us. We want to make sure you get the support you need.

Rated 5 out of 5 stars

Professional

Professional, kindly,patient

September 30, 2025
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Reply from Sungage Financial

Thank you for the feedback Dongmei. We're glad you had a positive experience with our team!

Rated 5 out of 5 stars

The process was simple

The process was simple. The solar provider staff assisted
Very well.

September 29, 2025
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Reply from Sungage Financial

We appreciate your review Mark and are happy to hear you had a simple and smooth experience with our team!

Rated 5 out of 5 stars

The experience was easy and fast

The experience was easy and fast. My only feedback is that when I first started to get emails from Sungage I wasn't aware they were connected to the solar company I was working with and I completely ignored the email for about a week. A follow up email from the sales person alerted me to followup. After that it was smooth and efficient.

September 23, 2025
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Reply from Sungage Financial

Thank you for sharing your experience with us Diane! We're happy to hear you were able to enjoy a fast and easy experience after getting clarity about the emails.

Rated 5 out of 5 stars

Solar financing

My Solar company recommended Sungage financial to finance my loan. I applied and in a few minutes I was approved almost instantly. The process was amazing and painless. Sungage notified me in every phase of the solar installation. Payments were split in four payments in accordance with the contract at different phases throughout the process. At the final stage of installation, Sungage wanted confirmation that the system was up and running, and I confirmed it.
Sungage loan program was the best among the others. You don’t have to submit all the various documents as if you were doing a mortgage loan. Fast and easy qualification process.
Highly recommend Sungage financial for your financial needs!

September 24, 2025
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Reply from Sungage Financial

Thank you for the glowing review Richard!! We're happy to hear you had fast, easy, and painless experience with Sungage. We're here to help you shine!

Rated 4 out of 5 stars

We have had a very simple experience…

We have had a very simple experience with Sun gage. Easy to work with so far.

September 23, 2025
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Reply from Sungage Financial

Thank you for sharing your feedback with us Deana. We're glad to hear you had a simple and easy experience with Sungage.

Rated 5 out of 5 stars

This is the second Solar loan with Sungage

This is the second Solar loan with Sungage. The first one was straightforward, no surprises. I'm adding on to the system to take advantage of the tax incentives while they are still available.

September 24, 2025
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Reply from Sungage Financial

Thank you for the glowing review Chuck!! We're happy to hear you had TWO great experiences with Sungage and are expanding your system.

Rated 5 out of 5 stars

Excellent company

Simple, easy, friendly top of the line service.

September 26, 2025
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Reply from Sungage Financial

We appreciate your kind review Denise and are happy to hear you had a top-notch experience with our team!

Rated 5 out of 5 stars

Easy...EASY.

September 27, 2025
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Reply from Sungage Financial

Thank you for the 5-star review. We're glad to hear you had an easy experience going solar!

Rated 5 out of 5 stars

The team was exceptionally…good

The team was exceptionally professional, and efficient. They were punctual and very knowledgeable. They also answered all my questions and explained every aspect of the process.

September 25, 2025
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Reply from Sungage Financial

Thank you for the glowing review Judith!! We're happy to hear you had a great experience financing through Sungage.

Rated 5 out of 5 stars

The amount of communication was great…

The amount of communication was great whenever something was needed, there was an email and how quickly they work

September 24, 2025
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Reply from Sungage Financial

Thank you for the review Jeramiah!! We're thrilled to hear you had a great experience going solar and found our team a helpful resource.

Rated 5 out of 5 stars

They gave me a loan when I needed it

They gave me a loan when I needed it, didn't put up a fight or kill me with interest either

September 23, 2025
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Reply from Sungage Financial

Thank you for the review Steven! We're glad you had a smooth and easy experience going solar.

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