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Sungage Financial Reviews 2,023

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting how well-informed they were throughout complicated processes and appreciating the company's efficiency in handling paperwork and loan information. The user experience is often described as easy, fast, and hassle-free, with many appreciating the clear communication and smooth process from start to finish. Customer service is frequently highlighted as outstanding, with agents being patient, understanding, and quick to resolve issues. However, some people mentioned issues with payment processing, including incorrect charges, delinquent notices despite scheduled payments, and difficulties with auto-payment setups. A few other people also felt that the company struggled to fix simple problems, requiring intervention from their solar company, and some were surprised by unexpected full payment invoices.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, noting that many felt satisfied with the overall process,... See more

User experience

Clients share positive opinions on user experience, describing it as very positive, efficient, and wonderful... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the helpfulness and clear... See more

Payment

Customers consistently note ambiguous experiences with payment, with some expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage has been streamlined and clear. The one issue I found had more to do with our solar broker - not Sungage. Just note that there's a temporary monthly which *goes up* if you don't apply the 30... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

When a person makes a call to a company they are usually seeking help. Some companies offer excuses but are not helpful in problem resolution. Sungage seems to get this. The agents worked with me to r... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Expectations Created

The people I have dealt with, up to this point, have been very helpful and patient; able to explain their product and service very clearly. If everything going as it has been explained to me I will be very happy.

October 22, 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Antonio! We're so glad to hear everyone has been helpful and supportive.

Rated 4 out of 5 stars

Timeline feels longer than what is

Timeline feels longer than what is necessary

Initial project discussions happened in November

Permits and other follow ups did not happen until between February and April

Permits were not complete until around the summertime the lane to install, which
Purchasing Partee had to do a lot of outreaching to City Hall and HOA to expedite the following so the project could move on

September 20, 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Bruce! We're sorry you felt the timeline was long. We’re committed to making sure you get the support you need. If you have any specific questions, please don’t hesitate to contact us at 844-SUNGAGE or customerservice@sungagefinancial.com.

Rated 5 out of 5 stars

Always helpful

Always helpful, pleasantly responsive, and knowledgeable about every question.

October 17, 2025
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Reply from Sungage Financial

Thank you for leaving a review, Mary! We're so glad to hear this feedback!

Rated 5 out of 5 stars

Applying was very easy

Applying was very easy, qualified in minutes. Very confinient.

October 16, 2025
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Reply from Sungage Financial

Thank you so much for the great review, Rose! We love hearing this feedback!

Rated 5 out of 5 stars

Sungage was referred to us by our…

Sungage was referred to us by our electrical contractor doing our solar system project. Sungage customer service is outstanding. Financing our project worked best for us and they made it seamless!

October 18, 2025
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Reply from Sungage Financial

Thank you for this glowing review, William! We are so thrilled you found working with Sungage Financial seamless and got to experience our amazing customer service!

Rated 5 out of 5 stars

Sun gage made financing our solar…

Sun gage made financing our solar project easy and hassle free. From start to finish, they helped use complete our application step by step and sent us updates when something needed to be addressed.

October 13, 2025
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Reply from Sungage Financial

Thank you so much for taking the time to leave a review! We are so glad you found working with Sungage Financial easy and hassle free!

Rated 5 out of 5 stars

Quick and easy process

The loan process with Sungage was easy and quick. We were able to set up our online account once our loan was complete.

October 9, 2025
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Reply from Sungage Financial

Thank you so much for taking the time to leave a review, Marvin! We're thrilled to hear working with Sungage Financial was quick and easy!

Rated 3 out of 5 stars
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Reply from Sungage Financial

Hi Johnny, thank you for taking the time to share your experience with us. We’re sorry to hear about the confusion you felt with the financing terms. We’re committed to making sure you get the support you need. If you have any specific questions, please don’t hesitate to contact us at 844-SUNGAGE or customerservice@sungagefinancial.com.

Rated 5 out of 5 stars

I am sure Our credit rating and income

I am sure Our credit rating and income, made this process much easier, but after just having bought a house and going through all of that, this was a breeze

October 6, 2025
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Reply from Sungage Financial

Thank you so much for your review, Patsy! We're thrilled to hear everything was a breeze!

Rated 5 out of 5 stars

Easy and quick.

Easy process to get started. No difficulty in signing documents. So far good customer service. Competitive interest rates.

October 10, 2025
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Reply from Sungage Financial

Thank you for taking the time to write a glowing review, Christopher! We're so glad to hear you're having a great experience!

Rated 5 out of 5 stars

Real professional service

Real professional service making a smooth process. No issues so far. Recommend sungage Financial for your solar needs.

October 9, 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Robert! We are overjoyed to hear you would recommend Sungage Financial!

Rated 4 out of 5 stars

New to Sungage Financial

I am new to Sungage Financial, however my experience has been good so far. I have been wanting to get solar for a while and their process was smooth and right to the point. I am very happy with the system I chose and I'm hoping that it continues to be that way. And although I have yet to make my first payment, the website/account portal appears to be very user friendly.

October 3, 2025
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Kayla! We are thrilled to hear you're enjoying your new system!

Rated 5 out of 5 stars

Seamless and hassle free

The fact that everything from start of the application to approval and setting up auto pay was seamless. And without any hitches.

October 4, 2025
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Reply from Sungage Financial

Thank you for taking the time to write a review, George! We are so glad you had a seamless experience!

Rated 5 out of 5 stars

Great Interest rate and the process of…

Great Interest rate and the process of getting qualified was simple. The company stream-lined the process and made me feel confident and comfortable that I was making the right decision. The company was upfront about the financial aspects of the loan and I am pleased with the fact I can reduce the interest by paying on the principal balance without any penalties which will save me money over time.

October 7, 2025
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Reply from Sungage Financial

Thank you so much for the glowing review, Kelvin! We are overjoyed to hear this feedback!

Rated 4 out of 5 stars

Installation was great

Installation was great, follow up has been for frustrating.

September 16, 2025
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Reply from Sungage Financial

Thanks for the review Maree! Glad to hear you had a great experience with installation. We're sorry that the follow up has been a pain point. If you have any specific questions please don’t hesitate to contact us. We want to make sure you get the support you need!

Rated 5 out of 5 stars

Easy to work with

Easy to work with, professional and prompt in all communication.

October 7, 2025
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Reply from Sungage Financial

Thank you for the review Charlene! We're glad you had a smooth and easy experience going solar.

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