Proffesional, polite and informative. Got me to sign up after explaining that the policy still pays out in first year for accidental death and at least money back if medically die through illness in f... See more
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Review summary
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Reviews shaping this summary
Veron is an absolute credit to Sunlife. He did not pressure me into taking a higher amount than what I needed. He listened carefully to what my expectations were and he is a gem 💎. What a lovely... See more
Very pleasant gentleman called Jay handled our policies,quick and efficiently, he explained everything clearly and the whole prices was wuick and easy from beginning to end! Would definitely recommen... See more
I spoke to Rebecca first and she was very helpful, we agreed on what I was looking for. She then put me on with Gary who went through everything again with me. I thought both representatives were very... See more
Company details
About SunLife
Written by the company
This is the SunLife
SunLife, the 200 year-old company
SunLife is one of the UK’s best-known financial services companies, dedicated to making things as straightforward and good value as possible, with benefits specially developed to meet the needs of everyone over 50. We help people protect their world, prepare for the future and pursue their ambitions – with services such as over 50s life insurance, our Guaranteed Inheritance Plan, and equity release.
Contact info
United Kingdom
- 0800 904 7674
- sunlife.co.uk
4.8
Excellent
26K reviews
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Easily explained
Very clear on all the details, very welcoming as you have always been since I joined Sun Life fe
June 29, 2026
Very helpful
Very helpful. Confident. Answered all my questions. Thank you. Just one glitch- I sent my late wife's death certificate to a Bristol address which is apparently now not in use
June 29, 2026
No hassle easy to add extra cover
June 28, 2026
It's finally complete
I have needed to do this for a long time now but always I will do it tomorrow, I went on line and found it to be so quick and easy, really happy.
June 27, 2026
Pre birthday boost
SIMPLE APPLICATION PROCESS AFTER BEING INVITED APPICATION AND INFORMATION THAT THE AMOUNT PAYABLE WOULD BE GREATER IF SUBMITTED BEFORE MY BIRTHDAY
June 28, 2026
Have several policies with them they…
Have several policies with them they make it simple to do online rather than phonecalls like the £140 gift card too.
June 28, 2026
I took this policy out as my mum had…
I took this policy out as my mum had he plan with sun life & I was happy how her experience was so I decided to also take out the policy now im 50 giving me peace of mind .
June 28, 2026
Patient and helpful
Patient and helpful, being able to talk to a human being on the phone who has knowledge and show respect and understanding. Knowledgeable staff.
June 25, 2026
Found it very easy to take out another…
Found it very easy to take out another policy and everything is explained perfectly in there policies etc Highly recommend
June 25, 2026
May use AI-assist with repliesRead more
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I have multiple life insurance with…
I have multiple life insurance with yourselves and after taking out this one, I received a letter saying I would not be receiving my welcome gift of a gift card as I have multiple policies ??
This was not communicated with myself or others may I add in the advertising or application form before proceeding ? There are multiple other companies that are offering similar incentives, so why is this now being done without any knowledge ?? 🤔 you have stated that it is in the "terms and conditions ", but I have read them and cannot see this mentioned anywhere ?
I will be cancelling this new policy , as I dont think this is fair, but will continue to pay for the other policies that I have, not happy customer 😉
June 24, 2026
Reply from SunLife
Good afternoon Claire,
Thank you for your review.
All applications are subject to gift eligibility checks conducted in line with our Gift card Terms & Conditions.
We ensure throughout all of our advertising, website pages and application channels it is signposted that terms and conditions (T&Cs) apply to our gift offering. Full T&Cs can be found on our website and are available in printed format upon request.
(www.sunlife.co.uk/media/over-50-life-insurance/crm-welcome-gift/#crmgifttermsconditions)
Should you require anything further, please feel free to contact Customer Service on 0800 008 6060, Mon-Fri 8am-8pm.
Thanks
Dan
SunLife
It was quick and efficient
It was quick and efficient. No messing about or silly questions. Sunlife deserves a 5 rating.
June 27, 2026
Reply from SunLife
Good afternoon Julia,
Thank you for your review and my apologies for any upset caused.
I have requested for a member of our customer care team to reach out to you in order to understand your feedback further and look to address any ongoing concerns you have.
Alternatively should you prefer, you can email me directly at social@sunlife.co.uk with further detail.
Thanks
Dan
SunLife
Sunlife Experience
So easy ,great for someone who is not well up with today's technology
June 27, 2026
No hassle & easy to sign up!
June 27, 2026
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