Sun Life Philippines Reviews 252

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional demeanor, making the process smooth and understandable. The customer service is frequently highlighted as exceptional, with many appreciating the detailed explanations and guidance provided. The overall service is often described as reliable and efficient, with many people expressing satisfaction with the products offered. However, some customers also noted issues with the user experience, specifically mentioning difficulties with website login and the application process. A few other people also felt that customer service was unresponsive or referred them back to sales advisors, leading to frustration.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers appreciate the helpfulness of financial... See more

User experience

People report ambiguous experiences with user experience. While some customers found the process smooth,... See more

Product

Customers consistently note positive experiences with product. Many reviewers appreciate that the company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even... See more

Rated 5 out of 5 stars

I had an excellent experience with Sun Life Insurance, made even better by their agent Mr. Arnold Calma. He is professional, knowledgeable, and very patient in explaining all the details and options.... See more

Rated 5 out of 5 stars

I have been a Sun Life policy owner since 2009 and I started with a small insurance coverage. Honestly, I was not convinced that I should be insured because I was still young and healthy then. But bec... See more

Rated 5 out of 5 stars

Thank you, Sun Life! It’s truly been a meaningful journey having you as my #PartnerForLife. I appreciate the guidance and support you’ve provided in helping me plan for a more secure and brighter futu... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
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Rated 3 out of 5 stars

The new app of sunlife is always having…

The new app of sunlife is always having a glitch. I can log in to the old app but then again the new app always states that my “username isn’t correct” which it is.

January 7, 2026
Sun Life Philippines logo

Reply from Sun Life Philippines

We’re sorry to hear about your login issues with our new app and would love to help fix this.

We reached out to you via your provided email last week to assist but haven’t heard back yet. If you receive this reply, could you please check your email (and spam folder) for our message?

We’re eager to get this resolved so you can enjoy the full features of the new platform!

Rated 3 out of 5 stars

So so experience so far

So so experience so far. At first, it was a bit hard to navigate on the website on mobile only and some pages take a long time to load, but I give all credits to my Sun Life Adviser being very heads on and accommodating with her assistance in applying for Sun Life Membership at all times. Praise God!

December 31, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

I’m glad to hear that your advisor provided exceptional services. They are a real credit to our team!

We appreciate you bringing your initial experience with our mobile site to our attention. Our Digital Experience Design team is actually working on this. We just freshly updated our website mega menu to make it easier for visitors to find the right product (in end Dec), and the team is consistently working behind the scenes to improve the overall mobile experience.

Your feedback confirms we are focusing our efforts in the right place. Thanks again for choosing Sun Life! Wishing you all the best for 2026.

Rated 4 out of 5 stars

don't know

don't know, i have only started weeks ago. It's just great to have insurance.

December 31, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

There’s no better feeling than knowing you're protected, and thanks for taking the time to leave us a review!

We’re here to make sure everything stays smooth and easy for you as you get settled, so if any questions pop up down the road, please don't hesitate to reach out to our client care team.

Welcome to the family, and I hope 2026 is a fantastic year for you!

Rated 5 out of 5 stars

It's because of my Financial Advisor

It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even though she already has many clients, she remains very attentive to my concerns and very punctual in giving me any assistance that I need. She explains everything in such a detailed manner and endlessly answer my questions. Thank you.

December 31, 2025
Rated 4 out of 5 stars

happy new year

Its all good

December 31, 2025
Sun Life Philippines logo

Reply from Sun Life Philippines

Thank you for the 4-star rating!

Happy New Year to you too, and we wish you a safe and prosperous 2026 ahead!

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