Sunlight Removals LTD Reviews 42

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Great service:really nice guys. They helped me move last minute when I had issues with a different company. They were on time, efficient’friendly and really turned a bad day into a great one If you wa... See more

Rated 4 out of 5 stars

Good service from the gents, however I'm not happy about a change of quote upon arrival. They said they didn't realise it was from a sixth floor flat even though my original enquiry stated this and th... See more

Rated 5 out of 5 stars

A brilliant team -Easiest move ever! movers turned up right on time and were extremely professional throughout the entire moving process. They would not let us lift anything. they moved us across the... See more

Rated 5 out of 5 stars

Fantastic company, used them twice now and the staff are very polite and friendly. The most recent occasion the two guys went above and beyond ensuring everything being moved would fit into my storage... See more

Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service
  4. Self-Storage Facility

Written by the company

Sunlight Removals ,The most reliable and Top Rating Removals Company, Fully Insured Services, Fast, Cognitive and Professionals Movers. The Original Family Removal Business began more than 17 Years Ago. Originally based at small premises in Sydenham the Company has now grown to its present purpose into many branches around UK. We now have capacity to deal with 12 separate moves per day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Fast and safe.

Really friendly driver. The movers helped out a lot and protected my fragile appliances from damage.
Quick loading and unloading too.

March 26, 2023
Unprompted review
Rated 5 out of 5 stars

Easy communication

Easy communication, friendly and professional staff. Sami is an excellent guy. I moved from East London to Bradford and everything worked perfectly. Thank you very much!

July 27, 2022
Unprompted review
Sunlight Removals LTD logo

Reply from Sunlight Removals LTD

Thank you very much for your great review it was a pleasure working for you, we hope you enjoy your new home.
Regards
Sunlight Removals Ltd

Rated 5 out of 5 stars

Great service

Great service. Careful assistance. Willing to go the extra mile. Thank you Amir and team.

July 24, 2022
Unprompted review
Sunlight Removals LTD logo

Reply from Sunlight Removals LTD

Thank you for taking the time to leave a review. We are pleased, you were happy with our service and we always strive to provide each and every customers with a professional service. Our moving crews work really hard and will value your feedback so thank you on their behalf. Wishing you well in your new home.
Regards
Zain

Rated 5 out of 5 stars

4 Bed house pack and move

Fantastic service at a great price would definately recommend to anyone moving house or office. It also helps that freddy and team was friendly and approachable. On the day the packing was done quickly, without fuss and with a friendly smile. Delivery to our new house was easy and all done quickly and efficiently. Good price compared with larger, national removal companies.

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Richard and his team was real able and…

Richard and his team was real able and wonderful. When I rang them they arrive before time for the pick up. They took care of my all goods from pick to delivering it to my other place. I highly recommend them, and would definitely use their service again and will recommend it to my friends and family.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service,,It wasn't…

Absolutely fantastic service,,It wasn't an easy move but the lads went above and beyond, and remained friendly and professional throughout. They took all the stress out of my moving day. I'd definitely recommend Sunlight Removals Best Movers

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Good

Very accommodating and friendly service. Everything went smoothly and to plan. Would recommend sunlight removals 👍

June 21, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE! We hired them for our move because of their goood reviews and competitive prices and were incredibly disappointed. While they were moving our furniture the movers damaged several items and they have not answered any of our phone calls/emails asking to put in a claims form. Very poor customer service, a DISGRACE.

May 30, 2022
Unprompted review
Sunlight Removals LTD logo

Reply from Sunlight Removals LTD

Thank you so much for feedback, please check your original quotation After survey quote whenever client accept surveyor original quote company is fully responsible, we originally quote you 2 vans 4 professionals but you refuse to accept that quote ,you wish to take only one van and 3 professionals to carry out your job which was impossible at the end team had to add extra trip to your quote because that was impossible to fit everything in one van ,on the day you save bit of money to reduce numbers of professionals and one van but that make the day difficult for team and was extra work for team of 3 when they were one man down plus they had to do extra trip for you, just because you didn't accept surveyor original quote, if there was 2 vans 4 professionals ,they could carry out job very easy without any problem. they wasnt gona try to manage everything in one van ,We carry out all the jobs with honesty from survey till last movement as you mention in your last mail movers were really nice apart from making scratches to furniture, However again we extremely apologise for inconvenience , we wish you good luck in future.

Rated 5 out of 5 stars

Great service:Really nice guys

Great service:really nice guys. They helped me move last minute when I had issues with a different company. They were on time, efficient’friendly and really turned a bad day into a great one If you want a stress free move, I highly recommend this company ;polite and so helpful. Packed the fragile large items,,electronics,labelled them and carried out numerous heavy boxes ,,Everything was loaded up and safely delivered long distance.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

A brilliant team -Easiest move ever

A brilliant team -Easiest move ever! movers turned up right on time and were extremely professional throughout the entire moving process. They would not let us lift anything. they moved us across the country. They’re fast, super friendly and very helpful. This is the second move we have used Sunlight Removals Team,Highly Recommended.

April 19, 2022
Unprompted review
Rated 1 out of 5 stars

Stay Away

Stay Away! Customer service is poor and attitude is poor

We chose Sunlight Removals as all others were fully booked and it has to be said the service particular from the manager is very poor.
- The survey that was done prior to booking and we were quoted for 3 plus fourth can free at a very competitive price. But on the day of moving the manager decided to charge us £600 extra for the fourth van against the pre provided invoice.
- we had booked a packing service and the company had only sent two people a day before to pack the whole house. In reality only 50% of the house was packed. We had to pack alongside the men.
- when we refused to pay the extra £600, we were threatened to not do the job and we were stuck as we had to get our stuff moved and had no option.
- the manager shouted and threatened us of some horrible things on the day, threatning us to unload all our stuff and leave it on our driveway. COMPLETELY UNPROFESSIONAL.
- when we reached the new place halfway into unloading they demanded balance payment in cash upfront again we were not notified and this wasn’t our expectation.
All in all this amounted to a very stressful moving day for the entire family and I cannot stress enough how you should not use this company.
- they damaged our fridge and refused to pay damaged, damages to appliances, furniture, attitude, blackmail, I’m actually shocked how this company can be allowed to trade. On challenging them to pay for the fridge damage, the manager said he will see us in the court !!

August 7, 2021
Unprompted review

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