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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, finding it unresponsive and unhelpful, often ignoring inquiries or providing inadequate solutions. This led to frustration with delivery services, as orders frequently arrived incomplete, damaged, or not at all, with some people reporting long delays and incorrect tracking information. However, some people were satisfied with the products, particularly the filament, praising its quality, consistency, and variety of color options. These customers highlighted that the filament performed well even with high-speed printers and that packaging was excellent. Conversely, a small portion of people felt that the product quality was poor, citing issues like tangled spools, inconsistent diameters, and colors that did not match website descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some customers report issues such as orders not being... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service. Many reviewers report that... See more

Response time

Clients share negative opinions on response time, with many reporting a lack of replies to emails from... See more

Delivery service

People report negative experiences with delivery service, expressing significant dissatisfaction. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first... See more

Rated 1 out of 5 stars

Waited nearly a month for a filament order, never arrived to this day. Contacted on all the emails listed on the website and social media. Managed to contact a representative on Facebook who just told... See more

Rated 1 out of 5 stars

Purchased 3 spools of PETG from them. One arrived damaged and unusable with an AMS system. Asked their customer service for either a refund or replacement of the single spool and they told me to take... See more

Rated 1 out of 5 stars

One star is way too much! Have an order out for over 3 weeks, which is now partly delivered. Enquiries about the delivery to their customer service are not responded for over a week now. It's 2026 guy... See more


Company details

  1. e-Commerce Service

Written by the company

Professional 3D Printing Filament&Resin Manufacturer. We focus on R&D, Production, and Sales of 3D Printing Supplies.


Contact info

2.0

Poor

TrustScore 2 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Placed an online order with them

Placed an online order with them. Tried to contact their sales and support and got no response to change the shipping address right after the order was sent. I've sent at least 8 emails to 4 different email address. Delivery company said my parcel was sent back. No response from Sunlu

November 5, 2023
Unprompted review
Rated 3 out of 5 stars

Multiple shipments in the same order

I can't speak to the quality of their products as I havent had time to test them yet. I just want to let people know that if you order multiple different kinds of material from Sunlu, they send each type of material in separate shipments. So if your contry has a per shipment toll/tax it might be good to keep that in mind.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered for almost $200 resin from…

I ordered for almost $200 resin from them. They managed to lose one part of the shipment and when requesting a replacement shipment or refund, there is absolutely no response whatsoever.
I am now going through my credit card company and their internet fraud department to get my money back.
I like the resin they sell, but will not do business with them ever again.

ORDER #SL6960423

July 21, 2023
Unprompted review
Rated 4 out of 5 stars

Good printer but very dangerous

I purchased the sunlu t3 honestly didn’t have high hopes but considering it outlasted my voxelab aquila and my anycubic mega zero I think its a decent printer for the price i will say do not leave it around kids its nearly taken my hand off multiple times if theres anything in its way it will not stop theres no safety features at all

April 25, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service - Sunlu Filadryer

I purchased the Sunlu Filadryer S1 3D printing mate and it came with a card that has a QR code on which is meant to link to the instruction manual. However, because there is no safety certificate, I can't open the instructions. I have emailed Sunlu multiple times in an attempt to get a pdf copy or a different link and no one has bothered responding. I now have a $70+ plastic box that I can't use and am very frustrated at the lack of response and customer service!!

January 19, 2023
Unprompted review
Rated 1 out of 5 stars

Awful company, terrible after sales

Awful company. Read all the genuine reviews to see how they screw orders up. They got mine badly wrong then after PayPal intervened they told me to post wrong order back to Hong Kong. Order allegedly came from uk warehouse. Now no matter how many times I have unsubscribed or emailed them telling them to stop, they continue to send me junk mail. Avoid this bunch of losers.

December 7, 2022
Unprompted review
Rated 4 out of 5 stars

Delivery excellent

Delivery excellent. The product, white petg filament is disappointingly wishy washy in colour. It printed OK for me between 210 and 220.

July 2, 2022
Rated 2 out of 5 stars

Month and half, still haven't shipped

Some of my orders have been shipped in batches, which is fine, but one order in particular I still haven't received three of the rolls. It has been over a month and a half since I placed the order. Rolls still aren't shipped.

June 16, 2022

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