We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... See more
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Location
Switch location2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
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Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... See more
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Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... See more
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I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... See more
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Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, United Kingdom
4.3
Excellent
229 reviews
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Reply from Sunnamusk London - Aldgate
Dear Mohammed,
I'm very glad to hear that you are happy with our product
Is there anything that we could do to get a 5-star review?
Best regards,
Sunnamusk Customer Care Team
Terrible perfume
Terrible perfume. Complete waste of my £60 on a perfume that doesn’t last for 15 minutes, meanwhile the sample of the same product used in the shop last for three days on my body when I first tried. So I would say. These guys are fraud. Avoid them. I wish I could return it and get my money back. I think the product they use on their shelf for marketing is more concentrated than the one they give you when you buy. Avoid them
April 24, 2024
Reply from Sunnamusk London - Aldgate
Hey Kachalla,
We're sorry to hear about your experience with our perfume. We apologise for any disappointment caused and understand your frustration. Your feedback is important to us, and we appreciate you bringing this to our attention.
We take the quality of our products seriously and aim to ensure customer satisfaction. We regret that we didn't meet your expectations in this instance.
Thank you for sharing your feedback with us.
Best regards,
Customer Service
Sunnamusk London
Great fast delivery
Great fast delivery, amazing customer service, Perfume smell amazing
April 16, 2024
The scent was beautiful and my…
The scent was beautiful and my daughters love it because they have used it before but the packaging was what I was expecting. They were Eid gifts and not packed as nice i was hoping.
April 8, 2024
Reply from Sunnamusk London - Aldgate
Dear Farhiya,
I apologise for any disappointment caused by the packaging of your recent order. Our goal is to ensure that every aspect of your purchase, including presentation, meets your expectations. We regret that we fell short in this instance and sincerely apologise for any inconvenience or dissatisfaction this may have caused. Your feedback is invaluable to us, and we will consider it as we strive to improve our services. If there is anything further we can do to assist you, please don't hesitate to let us know.
Warm regards,
Customer Service
Sunnamusk London
I had it before loved it so I ordered…
I had it before loved it so I ordered again love the smell ( evanto and golden dust ) I recommend it
April 3, 2024
Highly recommend these perfume,one of…
Highly recommend these perfume,one of the best smells I’ve had in perfume in a longgggg time,amazing
March 30, 2024
Amazing customer service
Amazing customer service!
Served by a lovely young man called Wadud. Wadud was very knowledgeable, kind and very attentive. He helped choose many items and catered to our many needs. All three other (manager, 2x sales consultants) employees were equally brilliant on our second visit in that day. I’d definitely suggest the owners of the company to have a customer service line that is manned and they reply back to concerns we had over their website and confusing prices. However, this should not lower the great service we received by their employees. Thank you greatly, Sayra and Sitara.
April 1, 2024
Unprompted review
Bespoke experience at Sunna Musk
Have to give credit to Yousef at the store, for helping me to choose perfume oil to use during the month of Ramadan. Yousef came across very knowledgeable and very friendly and made my purchase enjoyable and also bespoke. I have regularly purchased goods from Sunna Musk online, however visiting their flagship branch in Whitechapel made the experience so much better and being able to compare the variety of fragrance with coffee beans in one hand, so much better. Also thank you to Tahmina ( I think her name was ), for helping my daughter. Keep it up Sunna Musk because whatever you guys are doing it’s working, and I will be back again soon.
March 28, 2024
Unprompted review
Great quality perfumes
Great quality perfumes, affordable prices. Never been faulted and quick dispatch and delivery
March 22, 2024
I was watching a Sunnamusk podcast and…
I was watching a Sunnamusk podcast and now Got this notification to give a review. Inspiring CEO and story ma sha Allah! Allahumabarik!
March 14, 2024
Friendly and helpful staff
Friendly and helpful staff. Fragrances are unique and there's something for all tastes and preferences.
March 16, 2024
Beautiful store
Beautiful store, smelled amazing and the staff are super helpful and friendly as soon as you walk in the door.
March 8, 2024
Easy and quick delivery
March 10, 2024
Ordered and didn't get anything after a…
Ordered and didn't get anything after a week had passed, I write when can expect delivery and they had cancel order without explanation!
March 6, 2024
Reply from Sunnamusk London - Aldgate
Dear Customer,
I am writing to offer my sincerest apologies for the confusion and frustration caused by the unexplained cancellation of your recent order. Your satisfaction is incredibly important to us, and, regrettably, we did not meet your expectations on this occasion.
I completely understand your disappointment and frustration with the lack of communication regarding the status of your order. It was not our intention to cause any inconvenience, and I apologise for the oversight in not providing you with an explanation for the cancellation.
Please contact us at online@sunnamusk.com and we will get to the bottom of this
Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for any inconvenience caused.
Warm regards,
Customer Service
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