Sunnamusk London - Cardiff Reviews 111

TrustScore 5 out of 5

4.8

Grand Arcade, St Davids Centre, CF10 2EN Cardiff, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A calming oasis to truly stir the senses. The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst o... See more

Company replied

Rated 5 out of 5 stars

Went into the Cardiff store as I've only seen them online previous so wanted to find out what they were like. Ended up coming out buying night illusions perfume. And am looking to getting the oil vers... See more

Rated 5 out of 5 stars

Visited the Cardiff store while shopping around for some new fragrances for myself and my husband. We had tried several in different stores before finding this shop. The staff were wonderful, the... See more

Company replied

Rated 3 out of 5 stars

I absolutely LOVE the scent of the oil but I believe the one you purchase isn’t the same strength as the bottles in store. My daughter had a some sprayed on a card in town, she put it in her bedroom... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • Grand Arcade, St Davids Centre, CF10 2EN, Cardiff, Wales, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

111 reviews

5-star
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Rated 5 out of 5 stars

Amber rose perfume oil - sublime

Amber rose perfume oil is sublime - as is oud. It he smalls are uplifting and last all day. They can also be used in oil burners .

November 11, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Hi Helen,

Thank you for the beautiful review! We’re thrilled that you’re enjoying Amber Rose and our Oud oils — they really are uplifting scents.

Kind regards,
Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Always helpful good service

Always helpful good service

October 28, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Hi Justin,

Thank you for your lovely feedback! We’re glad our team could help and provide you with good service.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, welcoming but not pushy. Value for money. Lovely shop.

October 18, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Emma Mills,

We're happy to hear that you found our staff friendly and welcoming! We appreciate your kind words and are glad you enjoyed your experience.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great buy

Great buy, lovely smell, my favorite is forever

October 18, 2025
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Reply from Sunnamusk London - Cardiff

Roman Brezovsky,

We're happy to hear that you find our product a great buy and that you love the scent! Thank you for sharing your experience with us.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Wonderful experience

The staff member we spoke to i think her name was sarah was very passionate about her job and knoledgeable

October 14, 2025
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Reply from Sunnamusk London - Cardiff

Aleenah,

We're happy to hear that you had such a positive experience. It's wonderful to know our team member's passion and knowledge were helpful to you. Thank you for your feedback!

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

An incredible fragrance

An incredible fragrance. The comments I have are endless. It’s definitely my new go to. The store is gorgeous and staff are exceptional

October 14, 2025
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Reply from Sunnamusk London - Cardiff

Jayne,

We're so happy to hear that you find our fragrance incredible and that you receive compliments while wearing it. We appreciate your kind words regarding our store and staff!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

A deserved signature fragrance

My purchase is definitely my new 'signature' fragrance and I was felt appreciated in-store by the staff member.

October 14, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Beverley,

We're happy to hear that you found your signature fragrance and that our team made you feel valued during your visit. Thank you for sharing your positive experience!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The assistant was vey helpful and…

The assistant was vey helpful and talked me through all the fragrances I tried …but the best smelling one was Forever for me

October 4, 2025
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Reply from Sunnamusk London - Cardiff

Hi Colin,

Thank you for your lovely review! We’re delighted our team could help you explore the fragrances, and we’re thrilled to hear that Forever was your favourite. We hope to welcome you back soon!

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Very catering!

Lovely women inside really helpful and catering to what you’re after. Amazing company in general with such a wide variety of smells to choose from. Been to a couple different Sunnamusks around the country but the service in this one stood out to me most.

October 1, 2025
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Reply from Sunnamusk London - Cardiff

Thank you, NZ! We’re thrilled to know our team made such a great impression and that you enjoyed your visit. Your lovely words mean a lot to us — we’ll be sure to share your feedback with the store team!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Beautiful fragrance

Beautiful fragrance, travelled from Devon to buy this Beautiful perfume

September 20, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Hi Julie,

Thank you so much for your kind words! We’re delighted you made the trip from Devon and enjoyed your fragrance experience.

Best regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Warm and friendly staff

Warm and friendly staff, knowledgeable

September 20, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Hi Customer,

Thank you for your kind words! We’re glad our team could provide a warm and knowledgeable experience for you.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Great product!

August 25, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Dear Oludare,

Thank you for your feedback! We’re thrilled to hear you’re enjoying both our products and our service.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 4 out of 5 stars

Lovely products not something I usually…

Lovely products not something I usually use , but the fragrance does last up to 24hrs would recommend it fantastic products

August 23, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Dear Sian,

Thank you for your kind feedback! We’re delighted to hear you enjoyed the fragrance and that it lasts so long. We hope it continues to bring you joy!

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Fantastic Experience

It was Sara in the Cardiff store that made my experience wonderful...she was knowledgeable about the fragrances & together we found a scent sensation.

August 22, 2025
Unprompted review
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Dear AW,

Thank you for your lovely feedback! We’re so pleased that Sara in our Cardiff store helped you find a scent you love.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Lovely experience

I visited the cardiff store on 07.08.2025. I went in as I wanted to smell one of the perfumes I had seen on thr website (after being an avid amber rose fan for a while). The girl working in the shop was kind and exceptionally knowledgeable. I ended up leaving with Night Illusion and Afghan Oud, and I'm obsessed!
Fantastic shop. Fabulous staff. Ill make an effort to go in store again and not just order online ☺️

August 7, 2025
Unprompted review
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Rachel,

We're glad you enjoyed your visit to the Cardiff store! It's great to hear the staff member was helpful and knowledgeable, and that you are ecstatic with your new purchases. We appreciate you taking the time to share your positive experience.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service from Mahira in store. Very pleased with my purchase....perfumes are individual which I like 👍

August 7, 2025
Unprompted review
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Bev,

We're happy to hear that you were pleased with the service you received in our store and that you are very pleased with your purchase. We appreciate your positive feedback!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Very good customer service

I was with a friend and I was unsure on what to get but the customer service was excellent and they helped me with my purchase and in what to get and was there

July 25, 2025
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Reply from Sunnamusk London - Cardiff

Prithika,

We're glad you enjoyed your experience. It's great to hear that our team was helpful and attentive while assisting you with your purchase. Thank you for your feedback!

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service and Great…

Excellent Customer Service and Great Products!

July 20, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Hi Rehaz,

Thank you for the kind words! We’re so pleased to hear you’ve had a great experience with both our products and customer service. Your support means a lot to us!

All the best,
Sunnamusk Team

Rated 5 out of 5 stars

Good selection of perfumes

Good long lasting smells
Good customer service

July 26, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Thank you, Shali! We're so pleased you’re enjoying the long-lasting fragrances and received great customer service too.

Best wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great staff

Was walking past the shop met by two greats staff who gave me a sample how could I refuse so friendly and I asked for specific parfum and they had it and I had to purchase was so friendly and nice in the Cardiff branch will defo come back again.

July 25, 2025
Sunnamusk London - Cardiff logo

Reply from Sunnamusk London - Cardiff

Thank you, Richard! We’re so happy our Cardiff team made such a great impression. We’ll be sure to pass on your kind words — we look forward to welcoming you again soon.

Best wishes,
The Sunnamusk Customer Care Team

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