A calming oasis to truly stir the senses. The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst o... See more
Company replied
Location
Switch locationGrand Arcade, St Davids Centre, CF10 2EN Cardiff, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into the Cardiff store as I've only seen them online previous so wanted to find out what they were like. Ended up coming out buying night illusions perfume. And am looking to getting the oil vers... See more
Visited the Cardiff store while shopping around for some new fragrances for myself and my husband. We had tried several in different stores before finding this shop. The staff were wonderful, the... See more
Company replied
I absolutely LOVE the scent of the oil but I believe the one you purchase isn’t the same strength as the bottles in store. My daughter had a some sprayed on a card in town, she put it in her bedroom... See more
Company replied
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Grand Arcade, St Davids Centre, CF10 2EN, Cardiff, Wales, United Kingdom
4.8
Excellent
111 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are good and patient, the offers are good and the perfumes smell very nice
The staff is good
And perfumes smell fragrant
January 23, 2025
Beautiful unique fragrances
Beautiful unique fragrances - absolutely yummy which is why I keep going back and find reasons to buy more! Beautiful shop and very nice staff.
January 16, 2025
Excellent service the lady was very…
Excellent service the lady was very knowledgeable about each product, the oil last a long time and absolutely gorgeous smell
January 13, 2025
Great staff
January 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The product was much better and stronger
The White mask and black rose was my favorite I used to take from it to my country but this time I’m shocked that the smell little bit change and it’s contain a lot of oil that not lasting for more than five minutes, Before it was lasting for maybe hours and it was very strong now they smell very weak and I’m shocked for that I think about return it to the store to check what’s the problem.
January 7, 2025
Reply from Sunnamusk London - Cardiff
Dear Amira,
Thank you for sharing your feedback with us, and we’re sorry to hear about your concerns regarding our White Musk and Black Rose fragrances. We want to assure you that the formulas for these products have not changed, and we maintain high standards of quality for all our fragrances.
We understand how important the strength and longevity of the scents are, and we take your experience seriously. If you are concerned about the product, we encourage you to visit any Sunnamusk location to have the fragrance checked. Our team will be happy to assist you and ensure everything is as it should be.
Thank you for bringing this to our attention, and we appreciate your continued support.
Best regards,
Sunnamusk Customer Care Team
Excellent service by the person that day
December 26, 2024
Very friendly and helpful staff
Staff were very friendly and helpful and gave us time to decide the right fragrances. Nothing was too much trouble. Very good customer service.
December 19, 2024
I bought perfume from your shop in…
I bought perfume from your shop in Cardiff. The lady was very helpful. I am delighted with my purchase. The perfume lasts all day unlike others I have used. I would highly recommend
December 16, 2024
Lush shop & amazing staff!!
Lush shop amazing staff member who served me. Very knowledgable about all the products and helped me find the perfect Christmas gift for my mum
December 22, 2024
It's a very nice experience and I'm…
It's a very nice experience and I'm excited for everything new
December 8, 2024
Served by Jack
Served by Jack, he was amazing and friendly. He explained all the different products and prices and is passionate with the products he sells. All the smells are amazing.
November 28, 2024
Amazing service
Went into the Cardiff store as I've only seen them online previous so wanted to find out what they were like. Ended up coming out buying night illusions perfume. And am looking to getting the oil version soon. The service we received was amazing, staff were extremely knowledgeable and helpful
September 21, 2024
The service was amazing
The service was amazing, found what we were looking for. Will deffo be coming again and will recommend to people. Amazing atmosphere
September 21, 2024
Reply from Sunnamusk London - Cardiff
Hey,
Thank you for your great feedback!
Amazing experience in the Cardiff store…
Amazing experience in the Cardiff store all staff very welcoming and helpful. Definitely will return
August 24, 2024
Amazing customer service and products
Amazing customer service and products
August 31, 2024
Unprompted review
Customer service is topmost and the…
Customer service is topmost and the fragrance is heavenly.
August 12, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.