Sunnamusk London - Westfield Reviews 169

TrustScore 4.5 out of 5

4.5

Montfichet Road, Olympic Park, E20 1EJ London, GB


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Rated 5 out of 5 stars

The SunnaMusk in Westfield stratford is the number one SunnaMusk Shop the staff are great great Customers Service i bought Abid Ambre Elixir that's great 👍🏿 and Abid Ambre Oil

Company replied

Rated 5 out of 5 stars

Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... See more

Company replied

Rated 5 out of 5 stars

My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall. I’m happy I made a purchase,... See more

Company replied

Rated 1 out of 5 stars

I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment. If I'm lying go to Stratford Westfield ask for there 5... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • Montfichet Road, Olympic Park, E20 1EJ, London, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Lovely fragrance oil …

Smelt the fragrance in Westfield White City and it still smelt lovely when I got home to Hertfordshire.The website was easy to use and the delivery was so quick,very pleased with my fragrance and will defo buy again.

August 25, 2023
Rated 5 out of 5 stars

Great customer service

A lovely employee named Amina welcomed us into sunnah musk with professionalism and courtesy. She packaged our items very nicely. She was able to provide us the best oud suited to us. Westfield shepherds bush. Thank you!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Heaven on Earth….

So i went to Westfields and as I was passing by, a sunnamusk worker gave me 2 strips of sample perfumes. I smelt one called GOLDEN DUST and i immediately looked back wanting to go ask about the price. My husband on the other hand was in a rush so I couldn’t.
Listen, I got home and I could not stop thinking about this perfume.
Literally had a sleepless night over it so I had to search their website and place an order at 03:00am. That’s how HEAVENLY this perfume is.
Received it yesterday and I’m telling you, this is going to be my perfume FOR LIFE. Especially for date nights with hubby cos….. Found my new love y’all.. DAMN

May 26, 2023
Rated 5 out of 5 stars

Amazing scent that lasts for so long…

Amazing scent that lasts for so long and great customer service

May 6, 2023
Unprompted review
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Jas,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

I bought Aftershave Oil for my Grandson…

I bought Aftershave Oil for my Grandson he loves your product & so do I now! So ordered your samples what a good idea😊so deciding to order gifts for some family members spread the word 😊

April 27, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Melissa,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 2 out of 5 stars

Poor Quality and Performance

I have been a customer of this brand for almost a year now and I have been really happy with their products and services. However, I recently purchased my usual go to product (Evanto) which is by far my favourite fragrance in my entire collection. From the scent DNA down to the beast mode performance. I have repurchased them several times.

But this time, it felt quite different, that is the performance in particular. I feel as though it's been diluted a bit. I don't get the same feeling and intense beast mode performance like before which is very disappointing as I went and bought 3 bottles of Evanto.

April 14, 2023
Unprompted review
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Kings,

Thank you for taking the time to write this review.

We are sorry to hear that you are not completely satisfied with the intensity of the oil you purchased.

Our fragrances are carefully crafted to ensure that they meet our high standards for quality and intensity. However, there may be some variation in fragrance intensity from time to time due to factors such as temperature, humidity, and individual body chemistry.

Thank you for bringing this to our attention, and we will be sure to take all feedback regarding our products on board.

Kind regards,
Customer Service
Sunnamusk London

Rated 4 out of 5 stars

Everything was amazing a bit too…

Everything was amazing a bit too expensive tho

April 14, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Saarah,

Thank you for taking the time to write a review.

We will take all feedback on board and hope we can improve this to a 5* rating next time.

Kind regards,
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

I love sunnamusk

Ordered several times from sunnamusk as Its my favourite long lasting perfume of choice, the oil lasts all day and longer and is beautiful. I'd recommend Abid ambre which I've been wearing the last year until I realised it's an aftershave , however after ordering another bottle I still won't give my partner it it's that nice. Had an issue with a product and sunnamusk dealt with it straight away and went above and beyond to fix my issues. Which I thank them for as it keeps me a returning customer. Give them a try !

April 2, 2023
Unprompted review
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Lorah,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

We have emailed you from- online@sunnamusk.com

We are really sorry for the inconvenience.

Kind Regards,
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Great I love the smells it’s long…

Great I love the smells it’s long lasting

March 25, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Shabana,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 4 out of 5 stars

Great delivery

Great delivery, quick and efficient, had this fragrance before from a friend.
Love it! ❤️

March 18, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Veronica,

Thank you for taking the time to leave a review.

We will take all feedback on board and hope we can improve this to a 5-star rating next time.

Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, had so much time for us to choose the right scents. Lovely service and good prices. Would have been a little better if there was a discount for first timers like candel ouds and other fragrance places that do student discount.

March 14, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Mrs Patel,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 1 out of 5 stars

worst service ever

worst service ever, made me a tailored perfume and never bothered to inform me that it wouldn’t be ready to pick up. So now i’ve paid £100 for a personalised oud that I don’t even have; and I was the one who is constantly having to follow up in order to understand what’s happening and whether I’ll receive my product or not. Don’t waste your time

March 11, 2023
Unprompted review
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Yas,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Could you please provide more details about the issue to investigate your feedback further.
We would love to discuss this further via email- online@sunnamusk.com

We are really sorry for the inconvenience.

Kind Regards,
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

I smell rich rich

I loved the smell.
My friend bought for me she is in London and I'm in Angola Africa so I had to wait for 3 months.
I can't recommend enough these fragrances specially the ladies life and golden dust

January 31, 2023
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Cheila,
Thank you for leaving us such a wonderful review.
We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you again for sharing your review with us and the community.

Kind Regards,
Customer Service
Sunnamusk London

Rated 1 out of 5 stars

I purchased three oils that was been…

I purchased three oils that was been told to me that it was oud. I don’t recommend it here this is what they do to earn money, they lied to me and I found out 2 months later of using it that it was oil for the beard. I’m very disappointed.

December 13, 2022
Unprompted review
Sunnamusk London - Westfield logo

Reply from Sunnamusk London - Westfield

Hi Elisa,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

Could you please provide more details about the issue to investigate your feedback further.
We would love to discuss this further via email- online@sunnamusk.com

We are really sorry for the inconvenience.

Kind Regards,
Customer Service
Sunnamusk London

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