The SunnaMusk in Westfield stratford is the number one SunnaMusk Shop the staff are great great Customers Service i bought Abid Ambre Elixir that's great 👍🏿 and Abid Ambre Oil
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Location
Switch locationMontfichet Road, Olympic Park, E20 1EJ London, GB
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Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... See more
Company replied
My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall. I’m happy I made a purchase,... See more
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I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment. If I'm lying go to Stratford Westfield ask for there 5... See more
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Montfichet Road, Olympic Park, E20 1EJ, London, United Kingdom
4.5
Excellent
169 reviews
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Amazing perfumes amazing service and…
Amazing perfumes amazing service and super fast delivery never had a problem at all in store or online fabulous
October 28, 2024
May use AI-assist with repliesRead more
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Does not last too long
Smelt very nice, the lady was nice to me but had told me that my perfume will last for at least two days, I had used it the very next day and after a couple hours the smell is gone. I spent over £200 and was lied to, will not be buying again but I can say it would have been a 5* from me if she was Truthful and it lasted as long as she said it should.
August 29, 2024
Reply from Sunnamusk London - Westfield
Hey AY,
Thank you for your feedback, and we’re sorry to hear about your experience. Please contact us at online@sunnamusk.com so we can assist you further. We appreciate your honesty and hope to make things right.
Smells amazing and the staff were…
Smells amazing and the staff were friendly and helpful
July 4, 2024
Reply from Sunnamusk London - Westfield
Dear Sabiha,
We are sorry to hear that the fragrance did not last as expected. We understand how disappointing this can be.
Please contact us at online@sunnamusk.com so we can address this issue and find a solution for you. Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with our products.
Thank you for reaching out, and we appreciate your understanding.
Best regards,
The Sunnamusk Team
Amazing staff
I went to purchase a few oils to take as a gift and I was greeted by a lovely young called shirly she showed me most of the popular smells in oils and ended up loving them. I was shown how to apply the oil and how to make them long lasting.
service 10/10
smells 10/10
Environment 10/10
will be back for more
May 20, 2024
Unprompted review
Uneven measurements
Really unhappy with my purchase as I’ve spent £50 on a fragrance oils set to come home and find that they are all different measurements! The bottles are all the same size and ml but not all the oils are filled up to the top. This was my first time shopping here and it will be my last. I’m shocked that this is the standard that they have set for their company being such a well known brand
April 26, 2024
Unprompted review
Reply from Sunnamusk London - Westfield
We're truly sorry to hear about your disappointment with our fragrance oils set. We apologise for any inconvenience caused. Ensuring consistency and quality in our products is a top priority, and we understand your frustration.
Your feedback is important to us, and we will use it to improve our products and services. We appreciate you bringing this matter to our attention.
Again, we apologise for any inconvenience caused and thank you for sharing your feedback with us.
Best regards,
Customer Service
Sunnamusk London
Beautiful scents from Sunnamusk
Sunnamusk have so many high quality scents. People always ask what perfume I am wearing. I have been buying from them for years and decided to try ordering from their online store to buy a birthday gift. It was a very easy process and the standard delivery was surprisingly fast. The packaging protected my order which arrived in perfect condition.
April 12, 2024
Golden dust
Golden dust is one of the nicest fragrances I've ever bought and also one of the longest lasting (on me). Worth the money
March 28, 2024
Very nice experience.thank you a lot.
March 7, 2024
Good Perfume, Bad Service
The perfume and oil scents are absolutely amazing would definitely purchase again however the customer service i received was poorly. I purchased from Westfield Stratford yesterday and the man that served me, Ishaaq was his name I believe, was quite rude and sarcastic when I was explaining my tastes in perfume. It did put me off quite a bit and I even regretted purchasing from there due to him even though the perfume was lovely.
March 1, 2024
Unprompted review
Reply from Sunnamusk London - Westfield
Dear SR,
We're truly sorry for the poor experience you had at our kiosk in Westfield Stratford. Your feedback is crucial to us. Please contact our customer care team at [online@sunnamusk.com] so we can address your concerns directly.
Thank you for bringing this to our attention.
Sincerely,
Customer Service
Sunnamusk London
Great fragrances and customer service
I purchased their sample set online when it came back in stock and it came really quickly. The fragrances are really nice and last all day. I have also purchased from their shop in Westfield and always had great customer service there. Their candles are really strong and last for ages too.
February 18, 2024
Poor employee attitude
I have been to Sunnamusk a few times and the experience is usually good but I have noticed an employee named Shirley comes across as very pushy and disrespectful having heard the way she speaks to colleagues. I have noticed it enough that I have felt uncomfortable, having worked in retail she seems like an unpleasant person to work with. Hopefully something can be done about this.
February 24, 2024
Unprompted review
Reply from Sunnamusk London - Westfield
Dear Alexander,
Thank you for sharing your feedback with us. We apologise for any discomfort caused by your experience. Please reach out to us at online@sunnamusk.com so we can address your concerns directly.
We appreciate your support.
Best regards,
Customer Service
Sunnamusk London
This is a scam
This is a scam. The perfume does not last long at all.
Once you spray it, it lasts for about 10 mins maximum but when we used the tester in store it lasted a lot longer. I am not happy at all especially after paying £55. Do not waste your money!
February 10, 2024
Unprompted review
Reply from Sunnamusk London - Westfield
Dear Van,
We are genuinely sorry to hear about your dissatisfaction with the longevity of the perfume you purchased from us. We understand how frustrating it can be when a product does not meet your expectations, especially after investing your hard-earned money.
We want to assure you that providing high-quality products and ensuring customer satisfaction are our top priorities. We take all feedback seriously and are committed to addressing any concerns our customers may have.
Regarding the difference in longevity between the tester in the store and the product you received, we want to assure you that our testers are maintained to ensure the best representation of our fragrances. However, we understand that individual experiences with fragrances can vary based on factors such as skin chemistry and environmental conditions.
We value your feedback and would like the opportunity to make this right for you. Please reach out to our customer service team so that we can discuss possible solutions, which may include a refund, exchange, or alternative options that better suit your preferences.
Once again, we apologise for any inconvenience this may have caused, and we appreciate your honesty in sharing your experience with us. We remain committed to providing exceptional products and service to our customers and hope to have the opportunity to regain your trust.
Best regards,
Customer Service
Sunnamusk London
Sunnah musk oil
I was gifted a 10ml bottle of the black rose oil and loved it so much, especially because of how strong the smell is and how it lasts all day.
I purchased the 30ml bottle, but have been really dissapointed with it as it smells like a weaker and cheaper version of the the small 10 ml bottle. When you put it on you can hardly smell it and it does not last at all.
I think you just make customers aware that if they purchase the bigger bottles they will not be getting the same fragrance as the smaller one.
December 28, 2023
Unprompted review
Reply from Sunnamusk London - Westfield
Dear Sadaff,
I apologise sincerely for the disappointment you've experienced with the 30ml bottle of our black rose oil. Your feedback is invaluable, and we regret falling short of your expectations.
We are committed to ensuring the consistency of our fragrances across all sizes. To address this matter, we will be reviewing our processes and working to enhance the quality of our larger bottles.
Thank you for bringing this to our attention. Please feel free to reach out to us at online@sunnamusk.com, and we will explore ways to resolve this issue and improve our products.
Best regards,
Customer Service Team
Sunnamusk London
Feel like the final product is watered…
Feel like the final product is watered down and not as potent as the sample in store
Still a nice fragrance but doesn't last as long and doesn't have the same depth.
December 12, 2023
Reply from Sunnamusk London - Westfield
Dear Miss K,
We sincerely apologise for any disappointment caused by the perceived difference in potency between the store sample and the final product. Your feedback is crucial, and we regret falling short of your expectations.
We understand the importance of consistency in fragrance quality. We are actively investigating this matter to ensure our products maintain the expected level of potency and longevity.
Please contact us at online@sunnamusk.com
Thank you for bringing this to our attention. We appreciate your understanding as we work towards improving the overall quality of our products.
Best regards,
Customer Service Team
Sunnmausk London
I wish the order was fulfilled …
I really can’t say much on our experience since the US Government confiscated the ONLINE package while traveling through Europe.. tracking records showing shipped from London then suddenly marked as prohibited.. however, the colognes have been fabulous.. these colognes, purchased while vacationing in London this past July. 2023.. I’ll have to find others ways to order the colognes and have them shipped to the California..
November 21, 2023
Great customer service from Kristi in…
Great customer service from Kristi in Westfield Stratford, took her time to show a few different fragrances, was extremely helpful.
October 23, 2023
Unprompted review
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