Sunnamusk LondonReviews 

8,323
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their gorgeous, unique, and long-lasting fragrances that often draw compliments from others. The quality of the items is frequently mentioned as exceptional, with many appreciating the care and attention evident in each product. Reviewers also commend the staff for their helpfulness, knowledge, and non-pushy approach, making the shopping experience pleasant and informative. The service, including quick delivery and elegant packaging, further contributes to a positive overall impression. However, some people were dissatisfied with the performance of certain fragrances, noting that they did not last as long as expected or that new formulas differed from previous versions. A few other people also felt that specific advertised scents were substituted in discovery sets, leading to disappointment.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and longevity of the... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful and unique fragrances... See more

Staff

Customers had positive experiences with staff, often describing them as lovely, patient, and helpful in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and knowledge of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

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4.4

All reviews

(8,323)

1,247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always

Great fragrances and the staff are always really helpful

May 25, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Thank you for your lovely feedback. We’re pleased to hear you enjoy our fragrances and find our staff consistently helpful!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

very good product

May 29, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nabaz

Thank you for your feedback. We’re delighted to hear you are enjoying the product!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sandra

Thank you for your wonderful feedback. We’re delighted to hear your order arrived very quickly and that you were impressed with the service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The young lady that severed me was very…

The young lady that severed me was very helpful. I also got to smell some great outher oils that are on offer. Happy to shop there .

May 29, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Callaghan

Thank you for your lovely feedback. We’re pleased to hear our team member was helpful and that you enjoyed exploring some of our other oils. We look forward to welcoming you again soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent Range of Cologne & After Shave for Men

The young girl serving me was very knowledgeable and helpful.
Sunnamusk has an excellent range of cologne and after shave for men at competitive pricing.
I am a big fan and user of Evento.

May 29, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Glenn

Thank you for your fantastic feedback. We’re delighted to hear our team member was knowledgeable and helpful. It’s wonderful to know you’re a fan of Evanto and appreciate our range of fragrances and competitive pricing!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The sales girl was great

The sales girl was great

May 22, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Claudette

Thank you for your lovely feedback. We’re delighted to hear you had a great experience with our sales assistant!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

On time

On time, packaging was great

May 29, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nosirre

Thank you for your wonderful feedback. We’re pleased to hear your order arrived on time and that you were happy with the packaging!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Brilliant smell and long lasting…

Brilliant smell and long lasting ⭐⭐⭐⭐⭐would highly recommend

May 23, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Stephen

Thank you for your wonderful feedback. We’re delighted to hear you love the scent and its long-lasting performance. We really appreciate your recommendation!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing Perfumes/Oud from Sunnamusk

Amazing Perfumes/Oud from Sunnamusk. Great Balance and notctoo strong

May 28, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Yusuf

Thank you for your fantastic feedback. We’re delighted to hear you enjoy our perfumes and that you appreciate their balance and character.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

My experience was 5star.

My experience was 5star.
I ordered my favourite oil and within 3days it was delivered in a lovely box to my house

May 28, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Katrina

Thank you for your wonderful feedback. We’re delighted to hear your favourite oil arrived quickly and beautifully presented. We really appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Good fragarances

It was very good service

May 22, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sakarias

Thank you for your lovely feedback. We’re pleased to hear you received very good service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and exceptional products. I will highly recommend sunnamusk to all perfume lovers.

May 23, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Simeena

Thank you for your fantastic review. We’re thrilled to hear you enjoyed our customer service and exceptional products. Your recommendation means a great deal to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I really love the ones i bought

I really love the ones i bought, the Oud Heaven, and Misk oil

May 28, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Zainab

Thank you for your wonderful feedback. We’re delighted to hear you love your purchases. We hope you continue to enjoy them!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great service

Great service

May 27, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

Thank you for your wonderful feedback. We’re pleased to hear you enjoyed our great service!

Kind Regards
The Sunnamusk Team

Rated 3 out of 5 stars

Been using this for some time

Been using this for some time, and the recent purchase in my opinion has definitely been watered down as the smell doesn't even stay for long. I'm not sure if it was due to the sale you guys had. I have to spray double the amount and the smell doesn't last.

May 22, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sal

Thank you for your feedback. We’re sorry to hear that your recent experience did not meet your expectations in terms of longevity. Our fragrances are made to consistent standards, however performance can sometimes vary depending on skin type, application, and environment. We really appreciate you taking the time to share your thoughts.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Love the fragrances

Love the fragrances. Always get great compliments from n whatever scent I am wearing

May 22, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear RJP

Thank you for your fantastic feedback. We’re delighted to hear you love our fragrances and receive so many compliments — that’s wonderful to hear!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Superb

Highly recomend

May 21, 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sardarwali

Thank you for your lovely feedback. We’re pleased to hear you would highly recommend us!

Kind Regards
The Sunnamusk Team

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