Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more
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The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more
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Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more
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Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, United Kingdom
- online@sunnamusk.com
- sunnamusk.com
4.4
Excellent
8K reviews
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My experience
My experience? Very nice, and a nice surprise! Thank you for a very professional , friendly and helpful service!
May 21, 2026
Reply from Sunnamusk London
Dear Elena
Thank you for your lovely feedback. We’re thrilled to hear you had such a nice experience and that our team provided professional, friendly, and helpful service!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Michael
Thank you for your lovely feedback. We’re delighted to hear you enjoy the fragrance and find it suitable for everyone!
Kind Regards
The Sunnamusk Team
Very bad and stain skin !
Hi, I brought 2 of your oils on the 24th of May 2026 Golden Dust Fragrance Oil 15ml and Night Ilusion Fragrance 0il 15ml.
I buy oils normally for just myself but never from your company but the smell was nice and it lasted while we shopped, so went back and brought the 2 above oils as we are due to go on holiday and this was a good way to save some space but also smell nice.
Now I have tried the oil for 3 days to see how it last and make sure the smell was good.
We you cannot really smell it much its not like you have any on and it has made my skin go yellow and even in my beard.
This is not good enough and I am more than disappointed!! I would like my money back and I will return your oils that dont work!
I am very disappointed I would have expected better from a company of your stature! I feel like the oil i tried while shopping was tge real oil and the oil i was sold was watered down with something and also why does it stain the skin? What have you put in these oils??
As I cannot return 1 of the items as I used it (so you say) and I cannot return it within 14 days due to holiday, I am going to just go through the Ombudsman for selling an item not as described and also your return policy is not in lime with UK laws as you have to refund payment if a product was not as described!!
I would now never use you again and I hope nobody else does !
I jave done an edit here as you ha e put that i have not contacted your support team ! That's not true! I have via email and also had a reply to take it back to the shop but also if 1 has been used it cannot be refunded, you forget we have a law in this country that states if a product is NOT as advertised you can get a full refund ! There is no way to know if your product was not as advertised without trying it 1st !.
I will take it back to the shop after my holiday and see what happens from there
May 26, 2026
Unprompted review
Reply from Sunnamusk London
Dear Lee
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.
We would like to kindly note that this review appears to have been left before you have spoken with our customer service team, and we have not yet had the opportunity to review or investigate your case directly.
While we fully respect your feedback, we would ask that you please contact our customer care team so we can properly look into this for you, assist with your concerns, and resolve the matter appropriately. We are always happy to help once we have the full details of the issue.
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear M
Thank you for your wonderful feedback. We’re pleased to hear you received lovely service and found our staff helpful!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Sergio
Thank you for your wonderful feedback. We’re delighted to hear you received very good customer service and really appreciate your recommendation!
Kind Regards
The Sunnamusk Team
I brought golden dust oil
I brought golden dust oil. Oil first few times smell, but now i open bottle and almost no fragrance. Disappointed, because i think oil fragrance should smell and last for so long. Its look just like body oil not fragrance oil. Waste of money.
May 13, 2026
Unprompted review
Reply from Sunnamusk London
Dear Ms. Lina
We’re sorry to hear that you’re disappointed with your Golden Dust oil. Our fragrance oils are formulated to deliver a lasting scent experience, and we would not expect a significant reduction in fragrance strength. We appreciate you sharing your feedback and will pass this on to our team for review.
Kind Regards
The Sunnamusk Team
Discovery set NOT as advertised plus poor customer service!
I ordered a discovery set. The description clearly advertised that Abid Ambre was one of the fragrances included in the discovery set. Abid Ambre was my whole reason for purchasing the set!
Yes they gave me a different sample in its place, but it wasn't the fragrance that was advertised.
I contacted Sunnamusk and explained the situation asking for a free sample of Abid Ambre to be sent out to me - they didn't even have the courtesy to reply!
This is their loss as I spend upwards of £2000 per year on fragrance. I won't be spending my money with them.
May 18, 2026
Reply from Sunnamusk London
Hey,
We’re sorry to hear about your disappointment and understand your frustration, especially as Abid Ambre was the main reason for your purchase.
We would like to clarify that within the product description for our Mini Discovery Set, we do advise: "Our Mini Discovery Set features six of our bestselling scents. In rare cases where a fragrance sells out, we may substitute it with another popular scent of equal value." Unfortunately, on this occasion Abid Ambre was unavailable and a substitute scent was included instead, in line with this policy.
We’re also sorry to hear that you feel your contact was not responded to, as this is not the level of service we aim to provide. We truly value all customer feedback and regret that this experience has left you disappointed.
Kind Regards
The Sunnamusk Team
My product is outstanding unfortunately…
My product is outstanding unfortunately the customer service is not black tier member and never get the free samples (have emailed and live chat many times to be ignored)
Sunnamusk used to be great on all aspects not now which is sad
Thanks for the reply sunnamusk I have done what has been asked and still no reply
May 18, 2026
Reply from Sunnamusk London
Dear JT
Thank you for your feedback, and we’re sorry to hear about your experience. We would like to assure you that our Black Tier member benefits, including samples, are managed through our customer care and loyalty systems, and we would expect all queries to be responded to. We apologise if you feel your emails and live chats have not been addressed properly. Please contact our customer care team again so we can review this for you and ensure it is resolved.
Kind Regards
The Sunnamusk Team
So easy to pick which items you want to…
So easy to pick which items you want to purchase. I ordered 4pm & within 12 hours i had the items delivered. Superb service.
May 18, 2026
Reply from Sunnamusk London
Dear Keith
Thank you for your wonderful feedback. We’re delighted to hear your order process was so easy and that you received your items quickly within 12 hours — we really appreciate your support!
Kind Regards
The Sunnamusk Team
Great costumer service and the perfume…
Great costumer service and the perfume oil are the best
May 18, 2026
Reply from Sunnamusk London
Dear Talhah
Thank you for your lovely feedback. We’re thrilled to hear you enjoyed our great customer service and love our perfume oils!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Hey,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience and found the perfect fragrance oil to match your vibe!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Mihaela
Thank you for your feedback. We’re sorry to hear that the fragrance did not meet your expectations this time. Our products are made to consistent formulations, but we understand that perception can vary depending on individual experience and environment. We appreciate you sharing your thoughts.
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Emma
Thank you for your fantastic feedback. We’re thrilled to hear you love the scent and enjoyed the quick delivery!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Sally
Thank you for your lovely feedback. We’re delighted to hear you had an enjoyable shopping experience!
Kind Regards
The Sunnamusk Team
The fragrance is not so impressive like…
The fragrance is not so impressive like it used to. Lot of people ask me which perfume I am wearing, but not anymore because they don't feel the fragrance anymore
May 17, 2026
Reply from Sunnamusk London
Dear Daniel
Thank you for your feedback. We’re sorry to hear that you feel the fragrance is not performing as it used to. Our perfumes are crafted to maintain consistent quality, though we understand that longevity and projection can vary depending on skin type and usage. We really appreciate you taking the time to share your experience.
Kind Regards
The Sunnamusk Team
Excellent products ..
May 12, 2026
Reply from Sunnamusk London
Dear Ahmad
Thank you for your feedback. We’re glad to hear you enjoyed our products!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear RB
Thank you for your lovely feedback. We’re delighted to hear our staff are knowledgeable and friendly, and that you enjoy our quick service!
Kind Regards
The Sunnamusk Team
Great product
Great product. Quick delivery and the perfume oil smells lovely 😍 will be purchasing more
May 11, 2026
Reply from Sunnamusk London
Dear Sameya
Thank you for your wonderful feedback. We’re thrilled to hear you’re happy with your purchase, fast delivery, and the lovely scent of your perfume oil — we look forward to serving you again!
Kind Regards
The Sunnamusk Team
Great service, staff and scents!
@ the Stockholm, Sweden minishop.
Great saleswoman, took her time to show different scents. And speaking of the scents… wow!
May 15, 2026
Reply from Sunnamusk London
Dear Abdullah
Thank you for your fantastic feedback. We’re delighted to hear you enjoyed your visit to our Stockholm minishop and loved exploring our scents — “wow” is exactly what we like to hear!
Kind Regards
The Sunnamusk Team
Love love love perfume and oils forever…
Love love love perfume and oils forever is my best
May 10, 2026
Reply from Sunnamusk London
Dear Jackie
Thank you for your lovely feedback. We’re delighted to hear you love our perfumes and oils, and that Forever is your favourite!
Kind Regards
The Sunnamusk Team
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