Sunsail: UKReviews 

309
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being brilliant, helpful, and professional, often highlighting their welcoming and friendly demeanor. The quality of the boats is frequently described as immaculate, well-maintained, clean, and comfortable, exceeding expectations for many. Reviewers often report having excellent holidays, with many returning for multiple trips and appreciating the overall experience provided. However, some people were dissatisfied with the product, mentioning issues like insufficient storage space on certain boats or the general condition of some yachts being tired for their age. A few other people also felt that the service had shortcomings, citing breakdowns that caused long waits, or unpleasant smells on board that were dismissed by staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers praising their boats as comfortable,... See more

Quality

Customers consistently note positive experiences with quality, often describing boats as modern, spacious,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as fantastic and... See more

Service

Consumers find service to be ambiguous, with some reviewers having positive experiences, citing excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year running bareboat Sunsail 46. Boat was immaculate again. We had exactly same boat last year and there had been no deterioration which was impressive. Team at the base are brill... See more

Rated 5 out of 5 stars

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant. The... See more

Rated 5 out of 5 stars

Staff at Lefkada are very good, smooth check-in and comprehensive handover. Catamaran exceeded all expectations, very clean and everything worked which from past experience with other charters is def... See more

Rated 5 out of 5 stars

Fabulous experience with a very informative, helpful & friendly Skipper called Ben! Having never sailed before this was a novel experience that I thoroughly enjoyed. The boat was really well equippe... See more


Company details

  1. Boat Rental Service
  2. Boat Tour Agency

Written by the company

A world leader in yacht charters and experts in bareboat and flotilla yacht sailing vacations. Explore our trusted fleet and 25 worldwide destinations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(309)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Some technical issues but otherwise an amazing experience

I'm only leaving a 4 star due to technical issues we experienced on the yacht, which impacted our agenda quite extensively. Despite this, we couldn't fault the staff and engineers at Sunsail Antigua, Britney & Jerome were extremely helpful and went above and beyond to help resolve the issues. Our overall experience in Antigua was incredible and would definitely recommend using Sunsail in future.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Recent trip in Dubrovnik

For our recent trip in Dubrovnik, we had excellent communication with Sunsail all the way from booking to arrival. Upon arrival everything was done efficiently and smoothly, and when we needed support at sea, the team arrived within 2 hours to fix the issue. We were very happy the overall experience from start to finish and wouldn't hesitate to go with Sunsail again.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

A Seamless First Sailing Experience with Sunsail in the Ionian Islands

We first met James at the Southampton Boat Show, where he recommended a trip to the Ionian Islands as a perfect introduction to shorthand sailing. From start to finish, our experience with Sunsail was seamless.

When we arrived in Lefkas, the Sunsail team greeted us warmly, and check-in was quick and easy. Our yacht, ToHugLou, was ready 1.5 hours ahead of schedule, which let us board early and unpack comfortably. As this was our first trip, we were a little apprehensive, but the team’s reassurance made all the difference. Costas took the time to walk us through every aspect of the boat—from safety equipment to using the water maker, generator, and all the controls.

The next morning, we set off with confidence, and the week went perfectly. The yacht was in excellent condition throughout, and whenever I had a question, the team back at the office was readily available and happy to help. Check-out was smooth, and they even arranged a taxi for our departure the next morning.

Despite Sunsail being a large company and it being the tail end of a busy season, our experience felt personal, and our expectations were far exceeded. We’ll definitely be booking again. Thank you to everyone at Sunsail for an incredible first sailing experience in the Ionians.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

We absolutely loved our flotilla…

We absolutely loved our flotilla adventure in Greece. Being on a flotilla was so nice having the 3 on the lead boat who helped us and guide us throughout - esp when coming in to ports. We also enjoyed the fun HH and activities they planned for us as a group. We are excited to do it again - Italy, belize. The seas the limit.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Start to finish

From the courtesy of booking staff, welcome to the Sunsail base, demeanour of yacht briefing staff, smoothness of paperwork, I can only praise with highest regard. The yacht was clean, reliable, very well appointed and any niggles not worth mentioning. Many thanks to you all at Sunsail. We would most definitely recommend chartering through you

October 13, 2024
Unprompted review
Rated 3 out of 5 stars

End of season-itis

End of season advantages- quieter sailing, fewer boats about. Disadvantages - end of term-itis with staff. Going through the motions, not unduly bothered when things don’t work. Boat a little tired (head not working properly) I’ve never felt more like a punter than this in 40 years sailing

October 7, 2024
Unprompted review
Rated 4 out of 5 stars

Helpful lead crew

Helpful lead crew. Good itinerary. Nice boat which sadly lacked one or two simple basic fittings, such as a passerelle and cup holders in the cockpit. A lightweight duvet instead of a blanket would have been preferred. Overall a good week on the water.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Korcula Flotilla

I've just returned from a flotilla holiday in Dubrovnik. I skippered a boat for the first time. I was a bit nervous at the beginning. It was a fantastic experience. The lead crew, Liv, Claudia and Ella (the boom walker:)) were all amazing. They were very kind and friendly. I'm already planning my next holiday with Sunsail. Thanks guys. Keep up the good work.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Just returned from a fabulous flotilla…

Just returned from a fabulous flotilla holiday with Sunsail from Dubrovnik. Smooth process from very friendly and professional call centre staff, office staff in Dubrovnik, and our lead crew - Liv, Claudia and Ella. We are already planning to return same time next year to repeat the experience, unless we dare to go Bareboat! Would thoroughly recommend.

September 29, 2024
Unprompted review
Rated 2 out of 5 stars

The flotilla that most definitely was not a flotilla

To start with , what a lovely guy marcella is . He saved the hol but sunsail , what are you doing. We have been loyal to sunsail for 20 years and the model of a stay and sail was great then you got rid of them all so we just do flotillas now and that model works. It’s fun , takes the hassle away of booking restaurants and moorings and you meet some great people. We had a lovely group but everyone stuck to themselves until the very last day when we had one group meal . Don’t sell your flotilla model if it’s nothing like your normal flotillas . I paid for a flotilla and I seemed to get a bareboat . If I wanted a bareboat I’d have booked that . Not impressed

October 5, 2024
Unprompted review
Rated 3 out of 5 stars

Let down by Sunsail as 25 years as a loyal customer

We’ve used Sunsail for numerous holidays since 1998 and previously we’d always highly recommend. However, this year was a let down. Firstly, the boat’s condition was very shabby, allegedly it was previously used as a flotilla lead boat so we were surprised it was re-used as a guest boat. The lead crew had poor communication skills, especially the lead skipper who was not clear in his instructions, either verbally or visually, particularly when coming in to moor up for the night. In addition, prior to us leaving the home port, he couldn’t start the outboard on the dinghy but he still let us take it rather than change it. It totally failed 3 or 4 days into the holiday which made things difficult when we had 6 adults on board who needed to get to shore whilst rafted in Fiscardo. It spoiled our enjoyment of some of the lunch stops as we were unable to get ashore to use the beach bars etc. The engineer was disinterested in attempting to fix it and didn’t lift his head from his phone to answer my concerns. On reflection, the shabby condition of the boat, could be overlooked but we booked a flotilla holiday for the support and back-up of a lead crew and this was blatantly missing on this holiday. I very much doubt we’ll ever be using Sunsail again.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Hvar flotilla 21-28.09.24

Hvar flotilla 21-28.09.24
First time sailing with Sunsail and it definitely won’t be the last.
All the shore staff and especially our lead boat crew were fantastic.
Our yacht was spotless and we only had one minor issue with our traveller which we repaired while sailing.
All the overnight stops were excellent and information from our hosty Imogen was very useful for finding great places to eat.
Our lead crew skipper Michael was brilliant, with 9 boats in the flotilla he was always calm and professional.
Morning briefings were always good.
The engineer Carrig was fun and although we didn’t really need him he was always entertaining to chat with.
Overall from the complimentary 1st day breakfast to the g&t party, cocktail competition and final group meal the lead crew were always fantastic.
Croatia is a beautiful place to sail and I have been with two other companies before, none compare to Sunsail.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday experience

Excellent sailing on Lefkada flotilla. Our boat Enfin, 41ft with 3 cabins and 3 heads was immaculate and new. Special mention to the
lead crew of Ervin, Ben and Gonzo who were all absolutely amazing and a credit to Sunsail. Very helpful, great fun and extremely informative.
Several group meals with the other yachts were arranged, all the places we visited were stunning and we had some great sailing.
Would highly recommend a flotilla holiday with Sunsail.

September 15, 2024
Unprompted review
Rated 3 out of 5 stars

Sunsail Team great, boat poor quality

Had a great holiday but boat let us down a bit. Sailing out of Agana found sail was ripped so had to return. Sunsail crew pulled out all stops and managed to fit a new sail but meant we were behind with itinerary. This meant we missed our booked marinas so had difficulty finding place to Moor. This was a bit worrying as stormy weather. Sunsail were very helpful in finding us room at the Inn. Although boat only 3 months old interior fixtures and fittings were broken (doors drawers shelves). Very poor quality. Sailing equipment all worked fine. Croatia is a beautiful place to sail even in stormy weather.

September 14, 2024
Unprompted review
Rated 4 out of 5 stars

Flotilla out of Agana

Flotilla out of Agana; route changed at last minute due to two storm warnings meant we lost two days sailing (confined to port for two days each time), but lead crew did their best to minimise the impact.
Boat was ok except for a failed electric winch which wasn’t checked before we took the boat. Also, no first aid kit, tool kit or flares on board. Very expensive marina fees in Milna!!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

A truly memorable holiday that the…

A truly memorable holiday that the whole family enjoyed. Very well spec'd boats and amazing staff to ensure the trip was as good as it possibly could be. Will definitely look to do a flotilla again and would have Sunsail as my first choice. Thank you for making the trip so fantastic and making us feel at ease.

September 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look