Sunshinediamonds Reviews 369

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the stunning designs and incredible sparkle of the diamonds. Many people are also very happy with the delivery service, noting that items often arrive on time or even earlier than expected, beautifully packaged in illuminated boxes. The customer service is frequently described as excellent, with consumers appreciating the prompt communication and supportive approach. However, some customers also noted issues with product authenticity, with a few reporting concerns about items not meeting expected authenticity standards or encountering difficulties during authentication processes. There were also occasional concerns about faulty clasps, incorrect sizing, and delays in receiving valuation certificates or repairs.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the stunning appearance and... See more

Quality

Users describe positive interactions with quality, frequently praising the stunning appearance, sparkle, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising the amazing and exceptional service... See more

Customer service

Customers consistently report delightful experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of hoop lab grown diamond earrings. They are truly stunning and sparkle so brightly and I can complement the quality and high standard of the manufacture enough. The order was pr... See more

Rated 5 out of 5 stars

This is our third purchase from Sunshine Diamonds. We recently bought two bracelets and have just added a pair of diamond earrings. The design is stunning, the sparkle is incredible, and the go... See more

Company replied

Rated 5 out of 5 stars

I ordered to rings with sunshine diamonds and cannot fault anything about them the rings look fabulous the packaging is amazing the little light in the lid of the boxes is a great touch. They also arr... See more

Rated 5 out of 5 stars

Absolutely fantastic company! You will not find better value or better quality anywhere else for the crazy prices they sell at. Make sure you understand that delivery may take 2 to 3 weeks, but it's w... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Sunshine Diamonds Luxury You Deserve, Trust Delivered At Sunshine Diamonds, we offer an exquisite selection of fine jewellery, specializing in natural and lab-grown diamonds. Our collections feature beautifully crafted rings, bracelets, necklaces, earrings, and more, designed to suit every style and occasion. As a trusted online jewellery retailer, we are committed to providing exceptional quality, ethical sourcing, and competitive pricing, ensuring that every piece reflects luxury and value. Whether you're looking for a timeless engagement ring, a meaningful gift, or an everyday statement piece, we bring brilliance and craftsmanship to every design. Why Shop with Us? ✔️ Specialists in diamond jewelry ✔️ Fine jewellery for every occasion ✔️ Ethically sourced materials & expert craftsmanship ✔️ Hassle-free returns & secure transactions ✔️ Fast & reliable delivery Discover the perfect piece at www.sunshinediamonds.com – where elegance meets excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent as always. Always extremely helpful and the quality of the jewellery is great.

December 19, 2025
Sunshinediamonds logo

Reply from Sunshinediamonds

Thank you Mark, always a pleasure to assist. We truly appreciate your continued support.
– Mr LR

Rated 5 out of 5 stars

Excellent Sunshine Jewellers

Excellent Sunshine Jewellers

I’m a very satisfied returning customer of Sunshine Diamonds. This purchase experience was just as good as those before! I’ve always wanted a diamond ‘bubble’ ring so my husband treated me to one from Sunshine Jewellers.

Every aspect of the sale went well. Their communication is excellent all through the transaction. They were quick to answer my questions and gave me such thorough details about delivery too. The staff are extremely friendly and polite.

I wanted a size not listed as available but they made one for me at no extra cost. The ring was delivered a week before the date quoted which was a lovely surprise.

The ring is absolutely stunning! It’s a substantial ring, fitting perfectly and sparkling beautifully.

The presentation was beautiful; in a lighted ring box. Included in the price was the insurance certificate.

Overall I was extremely impressed with the ring itself and everything that was included in the sale. Most other jewellers charge extra for different sizing, hallmarking and the insurance certificate.

The whole experience was seamless and I would highly recommend Sunshine Jewellers. I look forward to shopping there again really soon!

November 19, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Georgina for such a wonderful and detailed review. We’re delighted everything from sizing to delivery exceeded expectations. As a Hatton Garden manufacturer and NAJ member, feedback like this means a great deal to us.
– Mr LR

Rated 5 out of 5 stars

Very happy with my solitaire ring


I received my solitaire ring and I was very satisfied. The ring is beautiful, well made, and met my expectations. Communication was clear, and the customer service was very attentive throughout the process. I recommend it!

December 22, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Irany, we’re glad the ring met your expectations and that you felt well supported throughout the process.
– Mr LR

Rated 5 out of 5 stars

Xmas eve hero

Ordered late and needed for xmas, parcel arrived xmas eve, so life saver for me thank you

December 24, 2025
Unprompted review
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Reply from Sunshinediamonds

We’ll happily take the title 😄 Very glad we could save Christmas for you. Thank you for choosing Sunshine Diamonds.
– Mr LR

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service, item was excellent

December 24, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Gary, pleased to hear you were happy with both the service and the item.
– Mr LR

Rated 5 out of 5 stars

Had 3 rings from sunshine and all…

Had 3 rings from sunshine and all quality items and great service.
The only place I’ll buy gold and diamonds from now.

December 23, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Tony — that’s a huge compliment. We’re honoured to be your go-to for gold and diamonds.
– Mr LR

Rated 5 out of 5 stars

Arrived on time kept me posted of it's…

Arrived on time kept me posted of it's journey and very pleased with my purchase very good value18

December 21, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Wendy, glad everything arrived smoothly and that you were pleased with the value.
– Mr LR

Rated 5 out of 5 stars

I ordered a necklace from Wowcher there…

I ordered a necklace from Wowcher there was a bit of miscommunication however very quickly fixed by the sunshine diamonds team. My necklace is beautiful, presented in a lovely box. Thank you

December 22, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Claire. We’re glad everything was sorted quickly and that you’re happy with your necklace and presentation.
– Mr LR

Rated 5 out of 5 stars

Very good service and quick responses…

Very good service and quick responses to emails, the product was absolutely stunning to the exact specs requested.

December 22, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Jake, great to hear the piece matched the exact specifications requested.
– Mr LR

Rated 4 out of 5 stars

I would say the communication could…

I would say the communication could have been better but the overall product was beautiful. Very happy with my purchase

December 22, 2025
Unprompted review
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Reply from Sunshinediamonds

Thank you Hannah for your honest feedback. We’re very pleased you loved the final piece and we’ll certainly take your comments on communication on board as we continue to improve.
– Mr LR

Rated 5 out of 5 stars

Diamond hoop earring

Amazing quality item, packed well with certification provided.

December 19, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Rose,
Thank you so much for your lovely feedback! We’re delighted to hear you loved the quality and presentation of your diamond hoop earrings. As a direct UK manufacturer, we carefully certify every diamond and hallmark our gold before dispatch — no middlemen involved, just honest craftsmanship.
Really appreciate you taking the time to share your experience 💎

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Very good fast shipping

Very good fast shipping

December 21, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Maxwell,
Thank you for your kind words! We’re glad your order reached you quickly. While many of our pieces are handcrafted to order, we always aim to dispatch as fast as possible without compromising on certification and UK hallmarking.
Hope to serve you again soon!

Best regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Really helpful sent me a video of…

Really helpful sent me a video of earrings before I purchased
Received item on the day I was told earrings were even more beautiful than in video
Would recommend as was wary that they were on line only but price was very reasonable compared to shops
Excellent service

December 3, 2025
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Reply from Sunshinediamonds

Hi Liz,
This truly made our day — thank you! We’re so pleased the video preview helped you feel confident before purchasing. Being online-only but UK-made, we know trust is everything, which is why we’re always happy to share real videos and updates.
So glad the earrings exceeded expectations — enjoy every sparkle ✨

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Awesome value

Absolutely fantastic company! You will not find better value or better quality anywhere else for the crazy prices they sell at. Make sure you understand that delivery may take 2 to 3 weeks, but it's worth the wait because what you get for your money will astonish you. Very highly recommended!

December 16, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Keyten,
Thank you for such an honest and thoughtful review! You’re absolutely right — as a direct manufacturer with no middlemen, we focus on delivering exceptional quality at prices that often surprise people (in a good way!).
We truly appreciate your patience with the made-to-order process — craftsmanship takes time, but we’re glad you felt it was worth the wait.

Warm thanks,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars
Sunshinediamonds logo

Reply from Sunshinediamonds

Hi Samuel,
Thank you so much! We’re thrilled to hear the ring fits perfectly and that the diamond beauty stood out. Knowing you’ll shop with Sunshine Diamonds again means a lot to our entire UK workshop team.
Looking forward to welcoming you back 💍

Best wishes,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Kept me updated with delivery schedules…

Kept me updated with delivery schedules and delivered on time as promised

December 20, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Eamonn,
Thank you for your feedback! Keeping our customers informed is very important to us, especially as each piece goes through certification and hallmarking before dispatch.
Glad everything arrived as promised — enjoy your jewellery!

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

My experience with Sunshine diamonds…

My experience with Sunshine diamonds has been superb and I would highly recommend them.
When I placed the order I received a what’s app notification from the company, which they then used to provide updates. I was also able to use what’s app to ask questions about my order, and detailed feedback was provided within minutes.
The earrings were shipped securely and the final product was better than expected. The presentation box has an internal light which is used to highlight the sparkle of the diamonds.
All of this provided at an excellent price point. I would definitely order from this company again.

December 20, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Oliver,
What a fantastic review — thank you! We’re delighted you enjoyed the WhatsApp updates and quick responses. Being a UK-based manufacturer, direct communication is part of how we ensure transparency and trust.
And yes — that light-up box is our little “wow” moment 😄
We look forward to serving you again.

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 4 out of 5 stars

really nice

Ordered a diamond journey necklace on black friday. Wasn't sure I would get it as I was convinced there was a glitch on the website pricing. 9k gold with 2.5ct diamonds D-E, vs. for just £460, Bargain! Was even more worried when it wasn't dispatched on time. Well it came albeit a week late. Well worth the wait. It looks fantastic. The workmanship looks great to the naked eye but when using a lupe its not so great, particularly where the clasp is linked to the chain. Also unable to find a hallmark although it is stamped 375. I would recommend buying from Sunshine at the right price.

December 20, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Simon,
Thank you for such a balanced and honest review — we really appreciate it. We’re delighted you loved the necklace and felt it was great value.

Regarding the hallmark: you are absolutely right to raise this, and we sincerely apologise. During an extremely busy period, one piece out of over 100 dispatched unfortunately missed the final hallmarking step. This is not our standard process — every item we dispatch is normally certified and hallmarked before leaving our workshop.

We’ve already arranged free return postage, and once received, we will complete the full UK hallmarking and certification and send it straight back to you at no cost. No stress, no charges — just the way it should be.

Thank you for your patience and understanding, and again, our sincere apologies.

Kind regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Beautiful ring

From start to finish, great experience, quickly delivery and presenter in a beautiful box with a light. The ring was for my partner - it looks amazing and she is over the moon. Amazing quality and would order again from this company!

December 18, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi,
Thank you so much for your lovely feedback! We’re thrilled your partner loved the ring — that’s exactly the reaction we hope for. From UK craftsmanship to presentation, every detail matters to us.
Wishing you both many happy moments ahead 💖

Warm regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

Rated 5 out of 5 stars

Brilliant

Beautiful product, good price, clear communication. What more could you want!

December 18, 2025
Unprompted review
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Reply from Sunshinediamonds

Hi Rebecca,
Thank you for your kind words! Beautiful jewellery, clear communication, and fair pricing are exactly what we aim for as a direct UK manufacturer.
Really appreciate your support!

Best regards,
Mr LR
Customer Support Manager
Sunshine Diamonds

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