SunSkips Reviews 101

Delivered on time and driver was helpful although skip was a bit worse for wear - Door damaged (not that we needed it). I let them know as soon as it was filled and was told 5 working days to collect which was fair but reality was 10 working days ( 2 weeks) and I had to push for collection. When they did collect all went smoothly. Generally positive and support via email was quick and helpful, but I think they may be short staffed in drivers.

Great company. The driver was super helpful and friendly. The material I ordered was not suitable for my application. Lindsey gave me a full refund and they collected the material. Superb customer service.

I could not recommend this company, Their lorry damaged my drive and when I complained they would not accept any liability. They claimed that their driver had discussed that the drive might be damaged by the process but no such conversation took place. They provided some photographic evidence that a square pad was used to protect the drive when it is clear that the hole was created by a round foot. My advice is go elsewhere to a company that would be more careful.

We have used Sun Skips for a few years now, and they have always been very reliable. The drivers are friendly and will always call if we are not on site to check the skip's location. Couldn't ask for more

Ordered a skip via a very helpful and friendly service - no nonsense. The driver, Scott Thrift arrived at exactly the time scheduled, was courteous and engaging - wish more business employed ambassadors like him. Highly recommend Sunskips

I’ve used this company several times before without any issues, but after my most recent experience I will never use them again. The driver was rude and even threatening, customer service was unhelpful, and the whole process was a complete mess. The skip was left on my driveway for over 16 days instead of the agreed 7, despite me calling twice to arrange collection.

When they finally attempted collection, it was at the worst possible time, and I was told I had to remove half of the contents from the skip—something I’ve never experienced with this company before. On top of that, the skip itself was much smaller than usual, barely fitting a few bags, yet the price has become too high for what it is.

Overall, the service was disorganised, overpriced, and extremely disappointing. I’m now left with a major problem to resolve, ongoing threats of extra charges, and the skip still sitting on my property.

Editing to reply
I ordered a 4-yard skip, but the skip delivered was much smaller and looked more like a 2-yard skip. Nobody confirmed the size of the skip upon delivery. In the past, 4-yard skips have filled my driveway with no room for anything else, but this one fit into a small corner, leaving enough space for a car.

You also stated that I got given an extension which is not true. I called today to explain that I have COVID and am very unwell, so I cannot be there for collection tomorrow. I was told that regardless of my health or situation, everything must be offloaded by Tuesday or extra charges would apply. I explained again that I am unable to travel home due to my illness, let alone offload a skip from a distance, but was simply told, “that’s my problem.”

If the skip had been collected within the original 7 days as it should have been, the size issue could have been checked and the skip offloaded if necessary, and none of this would have happened.

On top of this, when the driver came to collect, he knocked on the door swearing and shouting in a rude manner in front of children, simply because he was frustrated with traffic. This is completely unacceptable. When I recover, I will be measuring the skip and taking further action.

Ordered a skip after being let down by another company. Told the lovely lady on the phone what the other company had told me as to why they couldn’t deliver. She then asked her logistics manager who said no problem we will put the skip on a smaller lorry. Skip turned up nice and early on the day promised. Would definitely use again

As a team of local builders in the Suffolk area we’ve been using Sun skips as a continuation ever since they took over Cooks Waste Kare, until now we’ve always been impressed by their customer service and their flexibility, on our last job one of our team had left less than one sheet of plasterboard in large pieces on top of the skip which could be easily removed from the rest of the waste, in the past we have had drivers tell us as long as the plasterboard can be easily separated or is bagged this isn’t a problem however on this occasion we received a call to inform us there would be an additional charge, we believed this would be around £10 as I know some competitors charge but we were charged £72 as a contaminated waste charge. The plasterboard was in large pieces and easily removed, how this warrants a £72 charge is beyond me regardless. It feels very much like daylight robbery and has soured our view towards the company. It is purely the principle of the matter and wouldn’t have a problem if the waste was clearly ‘contaminated’ but I strongly feel all charges should be proportional to the actual cost.
Unless some action is taken with this charge both ourselves and all our contractors will be using an alternative waste removal service in the future.

I recently ordered a skip with the intention of getting it filled up. However, I received an unexpected cancer diagnosis and had an urgent op last week. I've arranged for my landscaper to help load the skip today and tomorrow but as we drove to the house the skip lorry drove past with our empty skip on board! Sun skips have been notified about the reason for our delay but won't return the skip or my three hundred pounds. The woman won't allow me to speak with the manager either. Apparently we can take our waste to the yard at Dereham and dump it for free. That's fifty miles from home and I have a mini!!! Hence the reason for the skip in the first place. YET when PIPs was taken over by this company I had a full skip sitting on my driveway for weeks, despite regular phone calls to chase them up for collection. They said the takeover caused the delay!!! I will never use this company again. The customer service is appalling and they discriminate against people with health conditions!

I have had a skip ( not mine ) on my property blocking access to my garage for almost a month now with little sign of it moving.
We have shared several emails and arrangements have been broken.
On calling again due to a no show I was informed there are around 200 skips awaiting collection as they are busy being its August. It is actually September but never mind that i am more concerned that on attempting to book a skip out of curiosity i could get one out tomorrow which is surely adding to the 200 already queued for collections.
Why is this i ask. They can deliver empties but not collect long overdue skips.
No drivers
So why deliver if they can’t collect for a month or so?

Now collected thankyou as arranged with you direct.

Allow carpet and underlay without charge unlike other firms however, the only gripe is that the collection is unreliable, no communication or heads up. I was hoping it would be gone on the 7th day like the booking but collection is ‘from’ the 7th day. Glad I didn’t pay extra for the 12 day hire because that’s how long it’s been here so far.

Otherwise, service is good and would use again.

*update*, I’ve updated the stars from 4 to 3 purely because I was told last Thursday over the phone that collection would be Monday by the absolute latest, however still not collected and very unfortunate as I have a very large delivery tomorrow planned..

Quick, pleasant, clear service. Let me have skip a little longer for no extra cost. Flexibility appreciated.

Great team, prompt replies and amazing coordination

From start to finish our experience of Sunskip was hassle free and friendly. Everyone we spoke to were knowledgeable and unphased by our questions and needs. They dropped when they said they would and collected when they said they would. I would certainly recommend them to family and friends.

Fantastic service from start to finish, booked online very easy to follow, skip delivered and picked up on time.

Nice early delivery on the day - easy to use website- polite helpful gentleman on the phone, prompt collection and competitive price

All good great service

Quick, courteous and easy to deal with.

Very good team, quick to respond

Was able to have my skip delivered the same day and collected in 1 week! When the skip was delivered, the door was opened for me too! I would use Sunskips again anytime.