Suntanningstore Reviews 62

As someone completely clueless about my tanning bed these guys made it super easy to find what I needed & shipped quickly too! 24 bulbs packaged PERFECTLY for the trip, not a scratch!

BEST CUSTOMER SERVICE & PRICING & PRODUCTS!

June you are truly a gem! 💎 I called and you helped me order last minute because I was in a bind. In addition, I left a message and you called me back in less than 10 minutes.

Today, I called again and you helped me again within minutes!

As a business owner for over 15+ years, I truly appreciate your service and working with this company.

I won’t ever need to look for any products or machines from anyone else as I believe in giving my money to companies and people such as THE TANNING STORE!

June, you need a BIG RAISE!

Oxox
Kelly

Customer service was outstanding, Amanda guided me through the process of what I needed for my particular bed.

Absolutely horrific experience. Ordered a lay down 110v sun tanning bed and a tanning canopy. The canopy was shipped about two weeks after purchase. Suntanningstore.com reached out to an installer (he only installs pool tables and had no idea why the company asked him) and delivery details were confirmed. However, the company then FIRED THE INSTALLER WITHOUT TELLING HIM and he found out from me! They hired a different installer after my canopy was picked up and never even told him. Disgusting that you would put that responsibility on a customer. This proved to be the most professional part of the purchase. The bed has been a multi thousand dollar mess and mistake. It was delayed for weeks with no reason given and that ended up going to a different installer, who then picked up a 220v bed when I ordered 110v so I can use it in my house. Instead of sending me what I asked for, they offered to have an electrician come out and rewire a breaker for a bed I can’t use. My home is a rental right now so rewiring is out of the question and that is precisely why I ordered a 110v. Amanda has given me any and every excuse instead of rectifying the situation, I’ve now started a claim with the bank to get my money back and send my business elsewhere and the several thousand I tried to spend here. Save yourself the trouble and find a good company.

Suntanningstore.com is a fantastic, efficient, and easily accessible store for all your phototherapy needs. I ordered the Radiance 9000 lamps to outfit a functional standup unit for my apartment. Amanda has been incredibly responsive to my inquires for customer support. The lamps came VERY fast and while one lamp was shattered upon delivery, it was promptly replaced in a few days. I cannot wait to try more lamps from them in the future. I highly recommend acquiring lamps and products from suntanningstore.com!

I highly, highly recommend this company! I reached out to so many others, but they all wanted to call me—and I wasn’t ready to buy yet. I just wanted to chat through messages. These guys answered every question I had, from the bed to the setup, without any pressure. I won’t be purchasing until July, but when I do, I’m getting everything from them. They went above and beyond, no call needed—just perfect!

Your company had some of the best prices. When you said that it would take at least 6 weeks more to get the lamps I ordered, you came up with an equivalent to that lamp. I needed 24 lamps. When they arrived within 3 days I was pleasantly surprised. Only to find out that I had ordered the wrong lamps. I ordered bi-pin. Oops my mistake. You quickly let me know that I could order a conversion, to be able to keep the lamps. When they arrived 3days later I installed them and my lamps worked perfectly. My original order came with 1broken lamp, I reached out again and they shipped me the replacement.All within 3 days. Now everything is great. I couldn’t ask for a better company to do business with.And I’ll definitely be telling other people about your company. Thanks again The suntanning Store.

Quick shipping! I have ordered from the suntanningstore.com for years & have always had great customer services & fast shipping! Very reliable distributor.

I’ve been a long time customer of Suntanningstore.com. Their customer service is fantastic. Always answering my questions in a timely manner. My orders arrive quickly and the product is always fresh. Not sitting on shelves in a warehouse like other distributors I’ve used in the past. And the prices are great too.

I buy all my solution from here. They’ve always been so professional and timely. Highly recommend! Been using for years.

I have always received top quality products from Sun Tanning Store over the last 6 years, and always receive timely professional response to anything I need.
Highly recommend this company for all your Sun Tanning needs!

They replace the top piece that was cracked But the tanning be had 8 bulbs that didn't not work and it's been almost a year going calling emailing to get it fixed. The ballast is out and they can't get anyone out to fix it. I was sent 4 new ballast. Still not fixed. I don't know if I would risk $4000 for a bed that doesn't work.

I purchase self tanning mist regularly and I received a bum bottle that wouldn't spray. They immediately responded and are sending me a new bottle at no charge. Very happy with the prompt response from Amanda. Sincerely Lisa

Took 3 months to receive with 4 bulbs inop. And it's not the bulbs....

Don't make any mistakes buying a part. Their returns are basically pointless so you are stick with it if you make a mistake with no refund. The fees are allllllll there.

It has been 7 weeks since I made my purchase, still no tanning bed. No one can give me an actual fulfillment date or shipping date! I was told the warehouse was in the midst of moving to a new location. Well, the warehouse should have made this information available to the Suntanning store to tell their customers. Not very good customer service on either parties part. It's frustrating to pay for a purchase and have to wait weeks and weeks for any updates!**UPDATE AS OF 07/13 STILL NO BED ORDER STILL SHOWS UNFULFILLED. Everytime I email them, I get a different answer on the delivery date. Note: they did compensate me with a 100.00 credit, but at this point, that is not enough.*****As of 8/16, I still cannot use the bed, 3 weeks after receiving it. The was an issue right off. Some of the bottom bulbs did not light up, but the bulbs are good. Next time I turned it on, 8 bottom bulbs not working. Supposedly they are shipping new parts for the bed and a technician is supposed to come fix it. This has been the most frustrating ordeal. We will see if and when a tech actually comes to fix it. I have wasted alot of time just trying to get this issue resolved. UPDATE 8/30, I still don't have a working bed. It's been collecting dust for over a month now. Replacement parts were received over a week ago, but as of today, still no information as to when a technician will be here to fix the issue. Worst customer service I have ever dealt with.

Do not deal with this company. Charged $450 to ship. Then said they can't deliver to my address, unless you help unload the truck???? What?? They needed a smaller truck? I live in a normal neighborhood. Most neighbors, as myself, were moved into our house via a large semi? Seems like a scam on shipping. Doubt I'll see my purchase. Taking it up with my credit card.

THIS company was excellent in helping me purchasing tanning bulbs i have not change my bulbs in 20 years shame on me but they were still working i thought its time so Amanda helped me out with different types of bulbs told me what would fit my bed after weeks of looking i just kept going back to this place she took the time to text with me so i could really understand so on April 30 2024 i decided 24 bronzing sun reflector 100 watt bulb they arrived 3 days i was impressed how well they were package there were no broken bulbs and for some reason I got an extra bulb so i got 25 im truly happy ive put them in cleaned all acrylic they work excellent I m real happy with the customer service shipping great and Amanda was great Thank you keep up the good customer service Paul Peloquin orange city Fl

Ordering was super easy. The shipping was very fast. I had my bulbs in 3 days. Everything arrived in perfect condition! Great service!

I am the buyer at a spa that does spray tans. The Tanning Store has THE BEST customer service. I'm consistently impressed by them. They ship everything out immediately and they ship it well. We have always received orders before expected and solution has never been spilled or broken. We had an issue with spray tan guns in the past and they rectified it and asked us to send the defective guns to study what went wrong. Can't speak more highly of their team!