SunvisStore.co.uk Reviews 72

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very quick turnaround and delivery. The item, although well packaged was slightly damaged in transit. Customer service in respect to this was absolutely first rate. A replacement was sent straight aw... See more

Company replied

Rated 5 out of 5 stars

26” Christmas Dog Greeter Resin Festive Bernese with Antlers Sold out in CostcoUK, so this was the only alternative. Was unsure at first, but email and dispatch confirmation was fast and item ar... See more

Company replied

Rated 5 out of 5 stars

I don’t often write reviews but for anyone else wondering if this is legit, I just bought a Joie pushchair as the price was amazing however I wasn’t sure if I’d ever receive it. Well within two days i... See more

Company replied

Rated 5 out of 5 stars

I am deeply impressed with customer service. My machine had a manufacturing fault. I tried calling and received a message to email. I was worried. But I got an immediate response with practical advi... See more

Company replied

Company details

  1. Home Goods Store
  2. General Store

Written by the company

Welcome to Sunvis – the premier destination for high quality branded products for your home, office and business. We are committed to providing quality products at great value prices to our customers. Our extensive catalogue is updated frequently with the latest products, ensuring there is no limit to what you can find shopping with us. We were established in 2011 and are based in Leicester, England. All of our items are NEW and come with a 12 month manufacturer warranty. We pride ourselves on our customer service and are always on hand to answer any of your queries. If you're looking for excellent quality products at unbeatable prices, then look no further than Sunvis.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Food mixer

Great product and great delivery

December 24, 2024
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 5 out of 5 stars

Very satisfied with the product and the…

Very satisfied with the product and the service, which arrived on time.

I will strongly recommend SunvisStore.

December 29, 2024
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 5 out of 5 stars

No issues

Purchase went smoothly with no problems at all. Delivered as expected, product in perfect conditions.

December 3, 2024
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 5 out of 5 stars

Good price and delivery

Good price. Speedy delivery

December 29, 2024
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price. Thank you

December 28, 2024
Unprompted review
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 5 out of 5 stars

Good service and product

December 25, 2024
SunvisStore.co.uk logo

Reply from SunvisStore.co.uk

Thank you for taking the time to share your feedback on Trustpilot – we truly appreciate your support and trust in us!

Rated 1 out of 5 stars

Appalling Customer Service

I bought an expensive Dualit toaster from Sunvis in October 2023, which carried a 12 month guarantee. It developed a fault 10 days before the guarantee expired and, as we were going on holiday the following day, I contacted Sunvis by e-Mail to ask if they would honour the guarantee if I sent the toaster back on our return from holiday.

This was three weeks ago and I am still waiting for a reply! I have tried to follow my e-Mail up with a ‘phone call several times, but they do not answer - just provide an automated message asking you to contact them via their website. I decided to send another message in this way, just in case they no longer used their support e-Mail account (which was quoted in my order confirmation), but after two weeks I’ve had no response to this communication either.

I have had to resort to asking Dualit to step in, even though by law the responsibility for dealing with my claim under guarantee was with the retailer, and fortunately they have been very helpful and are currently dealing with my return.

I will not be purchasing from Sunvis again and would advise all potential customers to avoid this company and their appalling customer service at all costs.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Uncontactable following a problem

The battery on my Aircraft PowerGlide failed after less than 3 months. Sunvis were quick enough to take my money for the purchase but completely uncontactable when when I tried to reach out by phone and by email.

I would avoid at all costs, not a trustworthy company to do business with.

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

No contact from customer services

Purchased an item from this online store, never been great but is now useless. Been trying to get in contact for 3 weeks now with no responses, seems like a scam to me

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

I was a bit dubious buying from this…

I was a bit dubious buying from this company as I had never heard of them and the price for my item was nearly 'too good to be true'... (Braun Series 9 shaver)

However, absolutely no problems. Item came quickly and I was kept informed as to it's journey.

I would happily use them again

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great price, quick delivery

Having seen a fantastic price for a Ring alarm kit and read some of the one star reviews I did wonder if this was too good to be true.

However the order was dispatched within a few hours of ordering, was brand new and exactly the same as from Amazon but £100 cheaper!

I would definitely use again.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

As others have said, best price for the hard to find Braun series 9pro+, delivered in 2 days, cannot fault.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Good Service

First time I've tried Sunvis but they had the best price on a Braun 9575cc. Efficient process, plenty of dispatch and delivery updates. All arrived on time, well packaged. Good service.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Transaction

I'd never heard of them but Sunvisstore was one of the few places stocking any of the new Braun Series 9 Pro+ shavers and the price was almost unbelievably low. Excellent communication, quick despatch and quick delivery by DPD.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service with clear…

Excellent service with clear communications from placing the order to perfect delivery 2 days later. Product received well packed in its sealed manufacturer’s carton complete with original gurntee. I couldn’t fault the service I received from Sunvisstore. The price I paid for my item was extremely competitive, in fact the best in the internet and high street. I’m more than happy to purchase from this company again base on this experience. Thank you Sunvisstore.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

I had some concerns as I hadn’t heard…

I had some concerns as I hadn’t heard of Sunvis before but as they were 30% cheaper than Braun I give them an order. I need not have worried, my order was despatched same day and arrived a day earlier than indicated. Product was exactly as described and communication on order progress was excellent. Thank you Sunvis!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Bought Dualit 4 slice toaster

Bought Dualit 4 slice toaster, the best price I could find. Unfortunately there was minor damage in transit with one of the base legs broken and they had the part sent to me. The customer service was great, I can't recommend highly enough.

September 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look