What a wonderful Company to deal with! I bought quite an expensive kettle a little under 2 years ago. Unfortunately, the on/off switch became defective and I emailed Favros with my grievance. To be ho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was not 100% sure about Favros. The price seemed too good. However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly. Delivered ahead of expected... See more
First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again
I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed. Because my husband o... See more
Company details
Written by the company
favros.co.uk - Excellence, Delivered.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- sales@favros.co.uk
- favros.co.uk
4.6
Excellent
238 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
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Keter bin store
I ordered a Keter bin store at a very competitive price.
Excellent service and delivery was on time. I would highly recommend
April 17, 2026
First class service
The measure of a good supplier is, if something goes wrong outside of their control, they deal with it promptly and professionally. Favros did exactly that.
I would have no hesitation in recommending this supplier for speed of delivery, communication and after sales service.
April 30, 2026
Unprompted review
This company gave me the cheapest price…
This company gave me the cheapest price for the item I ordered. Unlike competitors the delivery service was also free, so win win. I would definitely order from this company again as overall the service was excellent.
April 20, 2026
Favros are good at keeping the customer…
Favros are good at keeping the customer updated. Prices are fair and good delivery times. Will use again.
March 27, 2026
Nothing disappointing with yjis seller
Good price authentic product and delivered on time
March 31, 2026
0 STARS.. Missing parts and awful customer service
The item I received from Favros arrived damaged, incomplete, and missing parts, meaning it could not be assembled and was not fit for purpose.
When I contacted the company, they insisted the item must be collected from my home during a full weekday collection window, requiring me to stay home all day. I explained that I work full-time Monday to Friday and travel long distances, so this would mean taking a day off work and losing a day’s pay.
I asked for reasonable alternatives such as a weekend collection, a shorter one-hour collection window so someone else could be present, or allowing the courier to collect the item from my porch, which is exactly where it was left during delivery. Every option was refused, and they insisted an adult had to be present all day.
Considering the item arrived faulty and incomplete, the company has placed obstacles at every opportunity to arrange a return. Expecting a customer to lose a day’s wages to return a faulty item is completely unreasonable and extremely poor customer service.
Under the Consumer Rights Act 2015, sellers should resolve faulty goods without causing significant inconvenience to the consumer. Unfortunately, that has not been my experience with Favros.
March 17, 2026
Reply from favros.co.uk
Thank you for your feedback, Mr. Williams. We are sorry to hear you were disappointed, and we would like to provide some important context for anyone reading this review.
When you reported that your item had arrived damaged, we responded the same day, apologised unreservedly, and immediately offered a free return collection at our cost and a full refund. At no point did we refuse your refund or dispute your claim.
Regarding the collection arrangement, we offered you complete flexibility to choose any weekday from 26th March onwards — giving you several days advance notice to make arrangements. A standard weekday collection window (8:00 AM – 6:00 PM) is the universal industry standard for large freight items across all UK retailers and courier networks. No standard freight courier in the UK offers guaranteed 1-hour evening slots or Sunday collections for large item returns. This is a logistical reality, not a choice on our part.
Unfortunately, rather than selecting a weekday collection date, you ultimately requested to retain the damaged item at a significantly reduced price. As the item was reported as broken and missing components, we were unable to offer a partial refund on safety and quality grounds.
Our offer of a free return collection and a full refund remains open to you today, as it always has been.
We are committed to resolving this fairly and remain happy to assist should you wish to proceed.
FAVROS
Excellent price & service
First time using Favros. Excellent price & service. Delivery a bit troublesome from FedEx but got parcel on 3rd day. That however doesn't reflect on Favros. Will use again
March 10, 2026
I would recommend this seller
Very easy to place order
Good communication
Fast delivery
Well packaged
I would recommend this seller
February 13, 2026
Brilliant company to deal with
I hadn’t heard of this company before I placed my order so I was a bit concerned as to if my item would arrive, but I needn’t have worried because it arrived at lightning speed.
Because my husband ordered the same item without telling me,I had to return it.
The company couldn’t have been any more understanding and allowed me to return it without any fuss. I would definitely order from them again.
February 6, 2026
Unprompted review
Great service
Checked out on trust pilot prior to purchase, great service, quick delivery, great price, really happy with our purchase.
February 10, 2026
Great service.
Arrived well before the due date. Free delivery. Cheaper price than other sellers.
February 13, 2026
Great value and speedy delivery.
Purchased two Keter storage boxes in the sale. Great value. Delivered within a week.
February 2, 2026
I am 100% sure about Favros
I was not 100% sure about Favros. The price seemed too good.
However, the Tefal Air Fryer arrived on time, was definitely new ( not refurbished) and it works perfectly.
Delivered ahead of expected date as well.
So 100% recommendation for Favros.
January 19, 2026
Excellent price and swift delivery.
January 30, 2026
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